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DoubleTree by Hilton San Bernardino

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DoubleTree by Hilton San Bernardino
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242 Reviews from our TripAdvisor Community

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Showing 237: English reviews
Reviewed 30 August 2016

Hotel Doubletree, I love it... There is no place like Hotel Double Tree, try to get one night at this luxurius experience. Best price and a comfortable suite, there is no more I can ask for! Yhanks a lot Ms. Claudia, at front desk (reception) Hotel

Review collected in partnership with DoubleTree by Hilton
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Thank 772caesarm
Timothy W, General Manager at DoubleTree by Hilton San Bernardino, responded to this review

772caesarm, Thank you so much for taking the time out of your busy schedule to review your recent stay at the DoubleTree by Hilton San Bernardino. It was a pleasure to have you as a guest with us and we are so glad that you enjoyed your stay. I will pass your compliments on to Claudia personally; I'm sure it...

Chino Valley, Arizona
Reviewed 28 August 2016

Over all pretty good except had to wait over an hour for my room. They were suppose to call me and never did! Breakfast was decent the usual scrambled eggs, fruit, cereal, pancakes. Overall good value.

Review collected in partnership with DoubleTree by Hilton
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Thank sandyr28
Timothy W, General Manager at DoubleTree by Hilton San Bernardino, responded to this review

Sandyr28, Thank you for taking the time to review your recent family trip to the DoubleTree by Hilton San Bernardino. Please accept my apologies for the missed service opportunity by our front desk staff. It certainly was not the tone we wanted to set for the start of your stay with us. I still hope that you will consider us...

Los Angeles, United States
Reviewed 24 August 2016

The staff was super kind. The room was super clean. The food was excellent!!! we ordered room service, and the food felt like it came from a 5 star restaurant. The pool is big and clean. Great place to stay. the breakfast buffet was also amazing!!!

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Sandra M
Timothy W, General Manager at DoubleTree by Hilton San Bernardino, responded to this review

Sandra, Thank you so much for taking the time to share such a great review! We appreciate you noticing our fine service and hope that you will come back and visit us again soon. Thank you! Timothy Wagner General Manager

Tucson, Arizona
Reviewed 23 August 2016

If you have to go to San Bernardino - this is the place to stay. We lived in San Bern for over 20 years and recently moved away. I think that qualifies me to say that you should do everything in your power NOT to come here. But if you have to, the DoubleTree is definitely the place to stay....

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2Thank Dan4093
Timothy W, General Manager at DoubleTree by Hilton San Bernardino, responded to this review

Dan4093, Welcome back to San Bernardino! I'm sure that a lot has changed over the years and obviously we have too! The DoubleTree by Hilton San Bernardino opened in July of 2015 and we agree that we are the place to stay! Thank you so much for the great review. We look forward to having you stay with us again,...

Boise, Idaho
Reviewed 20 August 2016

Absolutley terrible. Do not stay here. Room was filthy and staff was unhelpful. I will not stay at Hilton again. They did not respond to our complaints. The bartender is rude and makes terrible drinks.

Review collected in partnership with DoubleTree by Hilton
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Thank H3390AGlindaf
Timothy W, General Manager at DoubleTree by Hilton San Bernardino, responded to this review

H3390AGlindaf, Thank you for taking the time to review your stay. I must stay that I was quite astonished to read your review. Please accept my apologies that your stay with us did not meet your expectations and that our service fell short. This is certainly not the type of experience that we strive to provide all of our guests...

Las Vegas, Nevada
Reviewed 19 August 2016

The staff is amazing.✨. The staff woks as a team and makes each guest feel special. The food is well prepared and the serving staff is very attentive. I highly recommend this hotel to all my friends and acquaintances.

Review collected in partnership with DoubleTree by Hilton
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1Thank Bevbates60
Timothy W, General Manager at DoubleTree by Hilton San Bernardino, responded to this review

Bevbates60, What a STELLAR review! Thank you so much! We really appreciate you taking the time to share your experience with us on Trip Advisor. Come back and visit us again soon! Very Respectfully, Timothy Wagner General Manager

Joshua Tree, California
Reviewed 19 August 2016

The staff was friendly and welcoming. The room was very clean and up-to-date. Wi-fi was easy to access and I appreciated the li'l refrigerator in my room. This hotel is located in an area that is convenient to quickly access places where I do business in San Bernardino.

Review collected in partnership with DoubleTree by Hilton
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Thank 997khristinew
Timothy W, General Manager at DoubleTree by Hilton San Bernardino, responded to this review

997khristinew, Thank you so much for the 5 star review! It is so rewarding to know that all of DoubleTree by Hilton San Bernardino's hard work does not go unnoticed. We look forward to having you as our guests again, when you're back in the San Bernardino area for business. Warmest Regards, Timothy Wagner General Manager

Tucson, Arizona
Reviewed 19 August 2016 via mobile

Forced to get hotel due to forest fire. The front desk people and staff eent outbof their way to make us comfortable and keep us cheered up. Room was up to date. Only sad part was though their restaurant was nice, the food was not very good and was very pricy. However, lots of restaurants were in immediate walking distance....

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Thank trinnybell
Timothy W, General Manager at DoubleTree by Hilton San Bernardino, responded to this review

Trinnybell, Thank you for taking the time to review your recent stay with us and we appreciate you choosing us to be your home away from home during the Blue Cut fire. It is so great to read that you thought our staff was top notch! However, I was very saddened to read that our food offering did not meet...

Long Beach, California
Reviewed 18 August 2016

On Saturday 13,2016 I stayed at your hotel for 1 night. The purpose of my stay was to get away and relax. Unfortunately that was not possible due to a very loud celebration for the (Children's Western Conference if not mistaken) which woke me up around 12:30 and lasted until 2am. I was not sure how long it lasted before...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank christolec
Timothy W, General Manager at DoubleTree by Hilton San Bernardino, responded to this review

Christole, Thank you for posting your personal email to me on Trip Advisor. I appreciated the opportunity to reply to your email and fully address your concerns. I hope that our resolution to your concerns has restored your faith in us and that you will still consider us again for your future travels to the San Bernardino area. Very Respectfully,...

Burlington, Massachusetts
Reviewed 15 August 2016

Always kind. Food good. Rooms clean. The staff treats you like family. The manager is the best! So sweet! They go out of their way to accomidate all of your needs. Beds are comfortable. Fitness room by far one of the best as hotels go.

Review collected in partnership with DoubleTree by Hilton
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Thank can02404
Timothy W, General Manager at DoubleTree by Hilton San Bernardino, responded to this review

Can02404, Thank you so much for allowing our DoubleTree by Hilton family to be part of your family while you were staying with us! It has always been a goal to provide the world with a hotel where we would want our own personal families stay. We hope that you will always stay with us when coming to the San...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
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About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Located on the city’s ‘restaurant row,’ DoubleTree by Hilton San Bernardino is an ideal venue for business and leisure travelers. Next to the 10-215 interchange, we are just minutes from the San Manuel Amphitheater, San Manuel Indian Bingo & Casino, National Orange Show, Auto Club Speedway (NASCAR), Ontario International Airport (ONT) and more. Enjoy our signature warm chocolate chip cookie you’ll receive on arrival. Unwind in a comfortable guest room that features modern decor, complimentary WiFi, HDTV, work desk, coffee maker, and multiple phone lines. Upgrade to enjoy views of the mountains and a refrigerator in your room. Don’t forget to check out our special offers page for a variety of packages and exclusive savings. Relax in our outdoor heated pool and hot tub, work on your exercise routine in our 24-hour fitness center with cardiovascular and weight equipment, or test your skills in our game room. Over 10,000 sq. ft. of meeting and exhibit space makes this one of the most popular venues in the area. The Cutting Board offers comfort food with a modern twist, a variety of beverages, micro brews and custom cocktails, as well as outdoor patio seating, open daily for lunch and dinner. For breakfast, select from an expansive buffet or cooked-to-order meal in our Sunrise Room. You may choose to stay in with our In-room dining service. Pick up your favorite beverage, Starbucks coffee, or a to-go meal at the Made Market, our coffee shop. ... more   less 

Additional Information about DoubleTree by Hilton San Bernardino

Address: 285 E Hospitality Ln, San Bernardino, CA 92408-3411
Region: United States > California > San Bernardino
Price Range: RM514 - RM815 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton San Bernardino 3.5*
Number of rooms: 251
Reservation Options:
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Also Known As:
Hilton San Bernardino Hotel San Bernardino
Hilton Hotel San Bernardino
San Bernardino Hilton
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton San Bernardino staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you are not a Hiltons honor member ~join! The 7th floor is for honor members”
 of 5 bubbles tag2011, 26 Feb 2017 | Read review
“Comfortable stay for business travel- close to I-10”
 of 5 bubbles jenniferjF8823VN, 3 Dec 2016 | Read review
“I think the East Tower may be to most business traveler's liking, away from the tourists”
 of 5 bubbles 411brianb411, 10 Aug 2016 | Read review
“Lower numbered rooms are closer to the stairways.”
 of 5 bubbles BBallDad88, 23 Jul 2016 | Read review
“We had several family members staying in different rooms. Everyone agreed that the rooms were QUIET, clean, and very comfortable.”
 of 5 bubbles Elizabeth85122, 15 Jul 2016 | Read review
5 of 5