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The Row Hotel

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The Row Hotel
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93 Reviews from our TripAdvisor Community

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Showing 86: English reviews
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San Francisco
Reviewed 6 days ago NEW

A modern vernier on an older building but no money was spent to install double glazing, so traffic noise fills the room. The room comes with one of those under-window aircon/heating units with a jet engine for a fan. Good look getting any sleep. Its a shame, because the renovation otherwise isn't bad.

Thank ncalad
Austin, Texas
Reviewed 1 week ago

I stayed with my family here for 2 nights as my husband was working in Santana Row. It was about a 20min walk to Santana Row which was nice and the breakfast was decent with eggs, meat option, bread, cereal, tea, coffee, yogurt, and fruit but the rooms were very comfortable: loud and cold due to very very thin windows....

Thank KWHAustin_Texas
Reviewed 1 week ago

The hotel has parking, its close to the highway, coffee shops, gas station and the rooms are spacious. They had a breakfast special included with the hotel room but we had to leave really early so i can't comment. However there is a taco food truck across the street. WE came back from a hockey game and went there for...

Thank Jami D
Dallas, Texas
Reviewed 2 weeks ago

The epitome of lipstick on a pig, and silicon valley is full of them. Horrendously noisy if you are not lucky enough to get a backside room and the wifi is so bad you're better off on your phone. Crazy how silicon valley has the worst hotels in terms of technology

Thank borntowalkalone
Lansing, Michigan
Reviewed 4 weeks ago

Currently staying at this hotel for our short trip to San Jose. The hotel itself is in an OK location. It seems that to get anywhere in San Jose, you need to hop on a highway of some sort, and this hotel is conveniently located by a bunch of the highways. It is also right down the street from the...

Thank resatran2017
San Francisco, California
Reviewed 4 weeks ago via mobile

We stayed one night at the Row. We wanted to be close to Santa Row and downtown to see a Cirque show. The Row was an good choice for us. The room was very clean and the bedding was very comfortable. The bathroom was nice other than the horrible water pressure. The sink had barely a trickle. I would definitely...

Thank AdventureMonkey12
Oakland, California
Reviewed 5 weeks ago

My boo and I decided to be adventurous and head to Santana Row for a night out. We didn't have any reservations and took a chance on The Row Hotel. We are happy we did. Michelle greeted us at the receptionist desk and was very helpful in making us feel welcome. The location of the hotel was a $5 uber...

Thank Camila B
Mark C, General Manager at The Row Hotel, responded to this review

Camila, thank you so much for posting a review of our property. My team and I strive to provide guests with exceptional service. I'm so pleased to hear that your stay was memorable. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.

Reviewed 5 weeks ago via mobile

My fiancée and I booked an executive suite with a spa bath for her birthday weekend. When we got to the hotel, we were amazed. It was gorgeous, not too big, staff was friendly, and check in was a breeze. We get to our hotel, see how big and beautiful our room is with our king size bed and our...

Thank Brandon B
Mark C, General Manager at The Row Hotel, responded to this review

Brandon, I appreciate you taking the time to write a review of your experience with us. The situation you described is unacceptable, and I sincerely apologize for your experience. Your comments were reviewed by the staff, and we will take the necessary steps to make sure your experience is not repeated. I am grateful for the feedback you provided so...

Reviewed 10 February 2017 via mobile

Nice big room, no issues with noise but I had a rear room. Great lighting on the ceiling. USB port near bed for easy charging. Large tv, microwave, and coffee maker. Looked a bit incomplete with large blank white walls and no artwork at all in bathroom. Hot water took a very long time to get hot. Bar closes at...

Thank Mark L
Monterey, California
Reviewed 7 February 2017

I work in the industry so I figured I would call to make a reservation instead of reserving online. Someone named Michelle answered the reservations line and was rude from the very beginning. I felt that she was in such a hurry to get me off the phone and that I was inconveniencing her. I have planned for a week...

Thank Colette M
Mark C, General Manager at The Row Hotel, responded to this review

Colette, I appreciate you bringing your experience to our attention. I am so disappointed that your experience with the staff and reservation process was less than satisfactory. Please accept my apology. I discussed your comments with the team, and we are working to improve service in this area. Thank you very much for bringing this to our attention. We do...

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  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Free Parking
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Row Hotel (Formerly Hotel Valley Park) features 55 newly renovated guestrooms offering floorplans from Deluxe King Rooms, Double Queen Rooms, to Deluxe suites. We are located within walking distance to Santana Row and Valley Fair Mall. Enjoy our complimentary hot breakfast buffet daily during your stay. Our hotel is accessible to Highways 880, 17, 280, and 101 and only minutes to SJC, Downtown San Jose, SAP Center and the McEnery Convention Center. ... more   less 

Additional Information about The Row Hotel

Address: 2404 Stevens Creek Blvd, San Jose, CA 95128-1652 (Formerly Hotel Valley Park)
Region: United States > California > San Jose
Price Range: RM731 - RM1,386 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Row Hotel 3*
Number of rooms: 55
Reservation Options:
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Also Known As:
Valley Park San Jose
Valley Park Hotel
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Questions & Answers

Here's what travellers have asked, with answers from The Row Hotel staff and other travellers.
5 questions
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Questions? Get answers from The Row Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Backside or dont stay”
 of 5 bubbles borntowalkalone, 7 Mar 2017 | Read review
“Ask for a room further from the common area because if you like to sleep then it can be a little noisy. Other than that we enjoyed our room”
 of 5 bubbles 918camilab, 19 Feb 2017 | Read review
“Choose a room facing the back and far from the lobby/bar”
  • Notice there are no large towels in the slot on the left.
  • So silly!
  • closet with blow dryer in that bag
 of 5 bubbles Intrepid_Traveler13, 17 Dec 2016 | Read review
“Request a room away from the street.”
 of 5 bubbles captmorgan1770, 15 Nov 2016 | Read review
“Ask for a room facing the non-street side to avoid noise”
 of 5 bubbles awsonoma, 28 Oct 2016 | Read review
5 of 5