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28/01/2018 29/01/2018
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    Extended Stay America - San Jose - Airport

    55 E Brokaw Rd, San Jose, CA 95112
    +1 877-432-9997
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    28/01/2018 29/01/2018
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    US$176
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    Traveller (10)
    Room & Suite (10)
    Dining (3)
    Overview
    • Excellent20%
    • Very good18%
    • Average13%
    • Poor14%
    • Terrible35%
    Travellers talk about
    “the sofa bed” (2 reviews)
    “easy access” (2 reviews)
    “hotel room” (2 reviews)
    Free Wifi
    Free Parking
    Breakfast included
    Pool
    Non-Smoking Rooms
    Airport Transportation
    Room Service
    Suites
    Fitness centre
    Kitchenette
    Pets Allowed
    Spa
    Wheelchair Access
    Business Centre
    Laundry Service
    Self-Serve Laundry
    2.5 Star Hotel
    All hotel details
    Offers from Extended Stay America - San Jose - Airport
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    Rooms
    28 Jan29 Jan
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    1 room, 2 adults, 0 children
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    Standard Room

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    Write a ReviewReviews (122)
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    1 - 5 of 117 reviews

    Reviewed 4 days ago

    Though on line they advertise a free airport shuttle, when checking in I was told they haven't had that service for a year. I could leave my car there only at my own risk and the neighborhood "wasn't too safe". The room had dirty dishes...More

    Thank Kerry H
    Response from 00esa, Manager at Extended Stay America - San Jose - AirportResponded 3 days ago

    Kerry, we are disappointed we failed to deliver the exceptional stay you deserved. We regret you not meeting your expectations with the shuttle service and the issues you encountered with your room. Your comments have been shared with the entire team in an effort to...More

    Hotel's Favourite
    Reviewed 18 July 2017

    I checked into this hotel at the beginning of June and stayed 6 weeks through the middle of July. Most of my stay I felt like I was the only person on my floor because of how quiet it was (great for me because I...More

    Review collected in partnership with Extended Stay
    1  Thank terrylmiller
    Response from 00esa, General Manager at Extended Stay America - San Jose - AirportResponded 19 July 2017

    Thank you for your glowing review of Extended Stay America - San Jose - Airport. We couldn't be more pleased to read you had a relaxing stay and that you enjoyed our hospitality. Your feedback is much appreciated, and we look forward to welcoming you...More

    Reviewed 1 week ago

    Terrible experience. Room was covered in a pool of water. Although they switched me to another room, there was no apology given and no effort to find out immediately what the source of the water was. The staff person at the front desk said, "...More

    Review collected in partnership with Extended Stay
    Thank Mark B
    Response from 00esa, Manager at Extended Stay America - San Jose - AirportResponded 6 days ago

    Mark, we apologize for the inconvenience you had on arrival with your first room. This is not the kind of service we deliver, and we have discussed this problem with our team members and will use this incident as a training tool to improve the...More

    Reviewed 10 November 2017

    I checked out of the hotel and immediately booked my next stay. When I returned to the hotel a few days later after a long day at work, there was no room and no vacancy. The hotel staff did nothing, absolutely nothing, to accommodate me...More

    Review collected in partnership with Extended Stay
    Thank GregM77070
    Response from 00esa, Manager at Extended Stay America - San Jose - AirportResponded 11 November 2017

    Greg, thank you for the feedback about your stay at our hotel. We apologize for our staff did not meet your expectations and regret the inconvenience this caused. Your concerns have been discussed with the team, and we are reviewing our procedures so this does...More

    Reviewed 3 November 2017

    We had to book a room last minute and this hotel had no problem with that. They were friendly and welcoming. Will definitely stay here again. And it close to the Winchester Mystery House which was a great bonus!More

    Review collected in partnership with Extended Stay
    Thank U3222ASlauraf
    Response from 00esa, Manager at Extended Stay America - San Jose - AirportResponded 4 November 2017

    Laura, thank you for sharing your wonderful experience at Extended Stay America. We are delighted to know you thoroughly enjoyed your time with us and that our courteous associates and convenient location made it even more memorable. It was our pleasure hosting you, and we...More

    About
    Amenities
    • Top amenities
    • Free Parking
    • Free High Speed Internet ( WiFi )
    • Pool
    • Room Service
    • Spa
    • Breakfast included
    • Fitness Centre with Gym / Workout Room
    • Hotel Amenities
    • Free Parking
    • Laundry Service
    • Self-Serve Laundry
    • Room Service
    • Airport Transportation
    • Breakfast included
    • Meeting Rooms
    • Business Centre with Internet Access
    • Room amenities
    • Microwave
    • Things to do
    • Outdoor pool
    • Pool
    • Spa
    • Fitness Centre with Gym / Workout Room
    Details
    • Price range
    • US$117 - US$211 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Room types
    • Kitchenette ,
    • Non-Smoking Rooms ,
    • Suites
    • Number of rooms
    • 349
    • Reservation Options
    • TripAdvisor is proud to partner with Hotels.com, Booking.com, Priceline, Orbitz, Travelocity, Expedia, Extended Stay, Hotwire, Cancelon, getaroom.com and TripOnline SA so you can book your Extended Stay America - San Jose - Airport reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United States >
    • California >
    • San Jose
    • Also Known As
    • Extended Stay Deluxe San Jose Hotel San Jose ,
    • Extended Stay San Jose ,
    • San Jose Extended Stay
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    Traveller (10)
    Room & Suite (10)
    Dining (3)
    Hotel & Grounds (5)
    Bathroom (2)
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    Questions & Answers
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    Room Tips
    "poor customer service"
    Read review
    "This hotel used to be ran pretty well, not so much now."
    Read review
    "homewood suit by hilton"
    Read review
    "choose a different hotel"
    Read review
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