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Extended Stay America - San Jose - Airport

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Extended Stay America - San Jose - Airport
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89 Reviews from our TripAdvisor Community

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Showing 87: English reviews
Fresno
Reviewed 2 days ago NEW

Not sure if the filthy dirty refrigerator, the lack of any kitchen items, lack of front desk help, or the homeless people in the parking lot whom harassed my wife were the best feature of this motel? There is nothing about this place that makes it worth reaching into your wallet for. Believe me their are much better choices for...

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Helpful?
Thank erie.mon
New York
Reviewed 3 days ago NEW

We spent 2 nights in that "hotel". the place was dirty and when i notified the reception all we had left as an option was to clean it ourselves. Worse the following day i asked to have the place cleaned. And again it was not adequately cleaned. i came with pictures to the manager who after listening said it was...

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Helpful?
Thank OurielOhayon
Reviewed 4 days ago NEWvia mobile

I got to say, this is one of the most pleasant stay ever. The rooms were clean, the breakfast was good. The reception person was very very friendly and kind. Her name was Candice and she really helped me a lot. They arranged for a thanks giving dinner at the hotel and it was amazing. Would definitely recommend this hotel.

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Helpful?
Thank Alex P
Fort Collins, Colorado
Reviewed 2 weeks ago

This room was adjacent to an "Employee Only" door which slammed shut ALL NIGHT LONG and resonated throughout the room. To make it even worse, there was a trash collection (?) room there, too. I usually sleep soundly, even in hotels in "noisy" downtown areas. The door/trash sounds woke me every ~30min on average ... guessing I only managed 2...

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Thank Astro-Greg
Reviewed 3 weeks ago via mobile

I can't speak too much about the morning staff I work very early in the morning and didn't come back to the hotel till about 5 p.m. but the night crew was wonderful the manager Ashley and candise and some of the other hotel staff that work the front desk and around the hotel establishment was very nice i never...

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Helpful?
Thank Sean P
Manager_11525, Manager at Extended Stay America - San Jose - Airport, responded to this review

Thank you for taking the time to share your experience. I am pleased to see you were provided with excellent customer service by our staff and that you would stay with us again. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.

Reviewed 4 weeks ago

Nothing worked and lack of any quality in service or room. Lack of towels and washcloths. Very noisy/loud air conditioner fan. Sheets & pillows were rough and bed was very hard. Tub drain did not work, took quick shower with water to my knees. Poor desk service. Plus much more problems . . . .

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Helpful?
Thank mwmc366
Reviewed 25 October 2016 via mobile

Comfy bed and friendly staff. Mostly clean hotel room, some uncertain stains and sticky floors. The entire top floor smelled like an ashtray even though we had a non smoking room. Pool is very dirty and gym is pretty much non functioning, they definitely need newer *working* equipment. I don't understand how they can charge so much for this room....

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Thank Jolene G
Reviewed 3 October 2016 via mobile

Non smoking room smelled like smoke. There was blood on the pillow. Breakfast was very limited and did not taste good. The girl at the front desk was nice and felt bad she could not find another available room.

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Helpful?
Thank 180rook
Manager_11525, Manager at Extended Stay America - San Jose - Airport, responded to this review

Thank you for taking the time to write a review of your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear that the room you were assigned smelled of smoke, there was cleanliness issues and our grab-and-go breakfast offerings did not meet your expectations. I discussed your comments with the team,...

Reviewed 17 August 2016 via mobile

This place have better options than other hotels in this chain. Comfortably located near metro station, easy access to US101. It has food court at walking distance. I did faced couple of problems, that rooms need pest control and security issue with motel at back side. Still better than down town one.

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Thank Saurabhsharma83
Reviewed 13 August 2016 via mobile

The bedsheets & pillow cases are not clean -there were a lot of hair between the blanket and the bed sheet. The pillow cases had a foul smell. Had to ask for new sheets from the front desk after checking in. Bathtub drain was a bit clogged- water from shower took some time to drain. Refrigerator- keeps on making noise...

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Helpful?
Thank Teddy C

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Free Parking
  • Self-Serve Laundry
  • Free Breakfast
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service

Additional Information about Extended Stay America - San Jose - Airport

Address: 55 E Brokaw Road, San Jose, CA 95112
Region: United States > California > San Jose
Price Range: RM487 - RM982 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - San Jose - Airport 2.5*
Number of rooms: 138
Reservation Options:
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Also Known As:
Extended Stay Deluxe San Jose Hotel San Jose
Extended Stay San Jose
San Jose Extended Stay
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Questions & Answers

Questions? Get answers from Extended Stay America - San Jose - Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“choose a different hotel”
 of 5 bubbles erie.mon, 4 Dec 2016 | Read review
“avoid this hotel”
 of 5 bubbles OurielOhayon, 3 Dec 2016 | Read review
“If #117 is the only room left, plan to sleep in your car”
 of 5 bubbles Astro-Greg, 19 Nov 2016 | Read review
“Never stay there”
 of 5 bubbles mwmc366, 3 Nov 2016 | Read review
“Stay on backside of hotel.”
 of 5 bubbles jstringerbiz, 22 May 2016 | Read review
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