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Extended Stay America - San Jose - Airport

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94 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - San Jose - Airport
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Showing 91: English reviews
Reviewed 25 October 2016 via mobile

Comfy bed and friendly staff. Mostly clean hotel room, some uncertain stains and sticky floors. The entire top floor smelled like an ashtray even though we had a non smoking room. Pool is very dirty and gym is pretty much non functioning, they definitely need newer *working* equipment. I don't understand how they can charge so much for this room....

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Helpful?
Thank Jolene G
Reviewed 3 October 2016 via mobile

Non smoking room smelled like smoke. There was blood on the pillow. Breakfast was very limited and did not taste good. The girl at the front desk was nice and felt bad she could not find another available room.

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Helpful?
Thank 180rook
Manager_11525, Manager at Extended Stay America - San Jose - Airport, responded to this review

Thank you for taking the time to write a review of your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear that the room you were assigned smelled of smoke, there was cleanliness issues and our grab-and-go breakfast offerings did not meet your expectations. I discussed your comments with the team,...

Reviewed 17 August 2016 via mobile

This place have better options than other hotels in this chain. Comfortably located near metro station, easy access to US101. It has food court at walking distance. I did faced couple of problems, that rooms need pest control and security issue with motel at back side. Still better than down town one.

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Thank Saurabhsharma83
Reviewed 13 August 2016 via mobile

The bedsheets & pillow cases are not clean -there were a lot of hair between the blanket and the bed sheet. The pillow cases had a foul smell. Had to ask for new sheets from the front desk after checking in. Bathtub drain was a bit clogged- water from shower took some time to drain. Refrigerator- keeps on making noise...

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Thank Teddy C
Paso Robles, California
Reviewed 24 July 2016

We chose this hotel for a few reasons as we had a very early flight 1. We needed breakfast and they pride themselves on their grab an go breakfast 2. We needed a good night sleep 3. We liked that they offer a shuttle Not exactly what we received Turns out the breakfast doesn't start until later, neither does the...

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Thank traveleremm
Phoenix, Arizona
Reviewed 22 July 2016

Not worth the money and or the comfort. Poor service and issues with WI-FI. There was a long line at the check-out. Front desk personnel not available when needed. TV did not function and WI-FI has issues that could be resolved.

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Thank globetrek2016
Indianapolis, Indiana
Reviewed 20 July 2016 via mobile

As another reviewer said, you get what you pay for. In my case not even that. They put me in a smoking room and when I asked to be moved they said they couldn't move me because they were sold out. I would not stay again and would only recommend it as a last choice.

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Thank Indy_traveler-111
Stillwater, Oklahoma
Reviewed 17 July 2016 via mobile

It's almost a good thing when you read bad reviews and have low expectations and then stay there and are surprised if it's good. We booked this hotel because we needed to add one more night, we were staying at the downtown Marriott the next two nights. They were booked though the night we got into town and we had...

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Helpful?
Thank mrsfriz
Manager_11525, Manager at Extended Stay America - San Jose - Airport, responded to this review

I want to thank you for posting a review of our hotel. I am so glad to hear that your stay with us exceeded your expectations. It's great to know that you enjoyed our location, our grab-and-go breakfast and your clean room during your visit. We strive to provide guests with all the amenities of home, and I'm happy that...

Poway, California
Reviewed 12 July 2016

This hotel has a real issue with safety. During our stay we saw prostitution occurring on the back side of the property as well as someone doing drugs "shooting up" in the bushes next to someones window on the first floor. The property that butts up to the back side of the hotel is an Easy-8 hotel in which there...

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Thank dmacmartin09
Puerto Vallarta, Mexico
Reviewed 22 May 2016

Rooms are clean and limited services all fit the price point especially when compared to other SJ hotels. Wish the breakfast had fruit along w eggs, potatoes. Front desk clerk was absent at checkout which delayed some biz folks.

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Helpful?
Thank John S

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Free Parking
  • Self-Serve Laundry
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service

Additional Information about Extended Stay America - San Jose - Airport

Address: 55 E Brokaw Road, San Jose, CA 95112
Region: United States > California > San Jose
Price Range: RM517 - RM994 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - San Jose - Airport 2.5*
Number of rooms: 138
Reservation Options:
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Also Known As:
Extended Stay Deluxe San Jose Hotel San Jose
Extended Stay San Jose
San Jose Extended Stay
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Questions & Answers

Questions? Get answers from Extended Stay America - San Jose - Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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 of 5 bubbles rameshd534, 29 Jan 2017 | Read review
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 of 5 bubbles erie.mon, 4 Dec 2016 | Read review
“avoid this hotel”
 of 5 bubbles OurielOhayon, 3 Dec 2016 | Read review
“If #117 is the only room left, plan to sleep in your car”
 of 5 bubbles Astro-Greg, 19 Nov 2016 | Read review
“Never stay there”
 of 5 bubbles mwmc366, 3 Nov 2016 | Read review
5 of 5