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Extended Stay America - San Jose - Airport

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Traveller (12)
Room & Suite (12)
Dining (3)
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Overview
  • Excellent24%
  • Very good16%
  • Average14%
  • Poor15%
  • Terrible31%
Travellers talk about
“the sofa bed”(2 reviews)
“light rail”(2 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Rooms
Suites
Fitness centre
2 Star Hotel
All hotel details
Additional information
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Rooms
1 Jul2 Jul
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1 room, 2 adults, 0 children
Standard Room
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Reviews (137)
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11 - 15 of 131 reviews
Reviewed 14 February 2018

Second time staying at this location for 25+ days. Front desk staff is very helpful and there to greet me after a long workday which is nice while working on the road. Someone is always there to assist me if need be. Brand new tv's,...More

Thank Joseph F
Response from 00esa, Manager at Extended Stay America - San Jose - AirportResponded 14 February 2018

Joseph, thank you for returning to Extended Stay America. We are thrilled to know you enjoyed every aspect of your stay with us at Extended Stay America, and we will be sure to share your compliments with our entire staff. On behalf of everyone here,...More

Reviewed 9 February 2018

First time at this property and will most likely NOT go back. Staff was great, so no issues there. It was all about the room and its maintenance. The floor in the bathroom and sink area seemed a bit sticky. We threw the bath mat...More

Thank Ken H
Response from 00esa, Manager at Extended Stay America - San Jose - AirportResponded 10 February 2018

Thank you for your review of your stay. We apologize for not living up to your expectations, and we appreciate you taking the time to provide specifics about the problems that inconvenienced you. We are working with our staff to make sure we are paying...More

Reviewed 8 February 2018

The HVAC was one of the noisiest I've ever experienced. It kept me awake every time it cycled. I only stayed one night so I tried to tough it out. I thought if I could just get some caffeine in my system, I might make...More

Review collected in partnership with Extended Stay
Thank johnpaulw363
Response from 00esa, Manager at Extended Stay America - San Jose - AirportResponded 10 February 2018

Joh, we are disheartened to read your review and sincerely apologize that you experienced so many difficulties during your stay with us. We never mean to disappoint our guests in any way, but we definitely failed in this attempt. Your feedback holds a lot of...More

Reviewed 29 January 2018

Rented two rooms, first room was keyed to a dirty room, second room I walked in on someone who was staying there. Toilet ended up leaking every time I flushed it and got my clothes dirty before I realized. Faucets also leaked but this wasn’t...More

Review collected in partnership with Extended Stay
Thank JacobT99501
Response from 00esa, Manager at Extended Stay America - San Jose - AirportResponded 30 January 2018

We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure...More

Reviewed 22 January 2018

This place is for long term stays, it's not really a hotel. It's more like renting a furnished apartment. If you bring everything you need and can add your own charm, it might not be too bad, but for short stays your better off in...More

Review collected in partnership with Extended Stay
Thank Nelson D
Response from 00esa, Manager at Extended Stay America - San Jose - AirportResponded 23 January 2018

Thank you for staying with us and for taking the time to share your concerns. Please accept our apologies for failing to meet your needs. We hope you will give us a chance to welcome you back and experience our hotel the way it should...More

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About
Amenities
Top amenities
Pool
Free Parking
Free High Speed Internet (WiFi)
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Laundry Service
Self-Serve Laundry
Breakfast included
Meeting Rooms
Business Centre with Internet Access
Room amenities
Microwave
Things to do
Pool
Outdoor pool
Fitness Centre with Gym / Workout Room
Details
Price range
US$128 - US$281 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
Details
Price range
US$128 - US$281 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
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Traveller (12)
Room & Suite (12)
Dining (3)
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Room Tips
"Don't stay here..."
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"poor customer service"
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"This hotel used to be ran pretty well, not so much now."
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"homewood suit by hilton"
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