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Extended Stay America - San Jose - Edenvale - North

91 reviews
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Traveller (38)
Room & Suite (12)
Dining (1)
Overview
  • Excellent8%
  • Very good10%
  • Average8%
  • Poor25%
  • Terrible49%
8 Nov 2017
“BIG Room, GREAT Staff, GOOD Price, NOISY as all HECK”
24 Oct 2017
“Filthy”
Free Wifi
Free Parking
Non-Smoking Rooms
Kitchenette
Pets Allowed
Wheelchair Access
Self-Serve Laundry
2.5 Star Hotel
All hotel details
Offers from Extended Stay America - San Jose - Edenvale - North
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Rooms
28 Jan29 Jan
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (91)Write a Review
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1 - 5 of 87 reviews
Reviewed 5 days ago

Room was 170 for 1 queen 1 night and there was no T.P. in room. No shower pressure. Phone did not work. And the handle fell off the bathroom door. To top it all off the elevator didnt work and wasnt going to be fixed...More

Review collected in partnership with Extended Stay
Thank E5354ULjasonj
Response from 00esa, Manager at Extended Stay America - San Jose - Edenvale - NorthResponded 4 days ago

Jason, thanks for staying with us. We are sorry for the cleanliness issue you had in your room and regret the inconvenience caused. We have shared your comment with our Housekeeping and Pest control team to ensure our the room is thoroughly treated and cleaned....More

Reviewed 10 December 2017

This hotel is well located in South San Jose - safe and fairly quiet area 15-20 min from downtown and across the street from shopping center with grocery store, gas station and Starbucks (as well as several restaurants). It is perfect for families and people...More

Review collected in partnership with Extended Stay
Thank Elizabeth P
Response from 00esa, Manager at Extended Stay America - San Jose - Edenvale - NorthResponded 11 December 2017

We appreciate you for choosing Extended Stay America. It is a delight to learn that you liked our ideal location as it was perfect for your needs and you were satisfied with our hospitality. However, we are sorry for the noise issue you experienced while...More

Reviewed 12 November 2017 via mobile

This hotel was very dirty, the room was falling apart, had to go to the front counter for plates , coffee cups and pans, and the didn't even give me any thing to carry them in, and if you expect a hot breakfast then don't...More

Thank Eugene G
Response from 00esa, Manager at Extended Stay America - San Jose - Edenvale - NorthResponded 13 November 2017

Eugene, please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping team in order to ensure changes...More

Reviewed 8 November 2017

What great potential this hotel has: the rooms are spacious, and clean, with kitchens and amenities available, and the staff could not have been more hospitable; however, because of the thin walls and ceilings, you can hear almost every foot step above you, people talking...More

Thank UncleHenryen
Response from 00esa, Manager at Extended Stay America - San Jose - Edenvale - NorthResponded 9 November 2017

Henryen, thank you for staying at our hotel and for the feedback. We are happy to read you liked your spacious room and that our service was to your needs along with the value we offer. However, we are sorry for the noise from other...More

Reviewed 24 October 2017 via mobile

We were booked through Hotwire at the South ESA. However, when we arrived they said they were full and did not even have our reservation. After the young man at the counter told us to call Hotwire directly because we would have to deal with...More

Thank meiam
Response from 00esa, Manager at Extended Stay America - San Jose - Edenvale - NorthResponded 26 October 2017

We're very disappointed to see that your feedback referenced the description of our hotel as "filthy". Our promise to our guest includes a commitment to providing a clean, fresh environment and We're very sorry that did not happen when you were here. We're very concerned...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet ( WiFi )
Hotel Amenities
Free Parking
Self-Serve Laundry
Room amenities
Microwave
Details
Price range
US$107 - US$178 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
Details
Price range
US$107 - US$178 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
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Traveller (38)
Room & Suite (12)
Dining (1)
Hotel & Grounds (30)
Bathroom (8)
Questions & Answers
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Jennifer E
3 July 2015|
AnswerShow all 2 answers
Response from Cheese_Taco | Reviewed this property |
They do not have a pool from what I remember.
0
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Room Tips
"Choose a room at another, hopefully, more quiet hotel. There appear to be several nearby."
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"stay out of room 203"
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"there is no good rooms in this hotel, stay away."
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"It is quiet throughout."
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