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03/09/2017 04/09/2017
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    Extended Stay America - San Jose - Edenvale - South

    6189 San Ignacio Ave, San Jose, CA 95119-1389
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    03/09/2017 04/09/2017
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    US$157
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    Traveller (14)
    Room & Suite (10)
    Dining (6)
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    Overview
    • Excellent14%
    • Very good17%
    • Average11%
    • Poor20%
    • Terrible38%
    2 weeks ago
    “Service is bad, management doesn't care”
    2 weeks ago
    “2 at best”
    Free Wifi
    Non-Smoking Rooms
    Family Rooms
    Fitness centre
    Kitchenette
    Pets Allowed
    Wheelchair Access
    Dry Cleaning
    Self-Serve Laundry
    2.5 Star Hotel
    All hotel details
    Offers from Extended Stay America - San Jose - Edenvale - South
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    Maple Tree Inn
    373 reviews
    #6 of 33 hotels in Sunnyvale
     
    Four Points by Sheraton San Jose Downtown
    532 reviews
    #6 of 75 hotels in San Jose
     
    Hilton Santa Cruz / Scotts Valley
    399 reviews
    #6 of 54 hotels in Santa Cruz
     
    La Quinta Inn & Suites Morgan Hill-San Jose South
    112 reviews
    #2 of 13 hotels in Morgan Hill
     
    Rooms
    3 Sep4 Sep
    |
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Write a Review
    Reviews (63)
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    1 - 5 of 60 reviews

    Reviewed 2 weeks ago

    Have stayed at this hotel every year since 2012, it's not being managed well, and staff really does' t care. Laundry had half of appliance broken. Room was clean, but staff wouldn't deliver kitchen utensils, as they where supposed to.More

    Review collected in partnership with Extended Stay
    Thank Bill H
    Response from 00esa, General Manager at Extended Stay America - San Jose - Edenvale - SouthResponded 2 weeks ago

    Thank you for your candid feedback. Please accept my apology for the issues you experienced during your stay and for the inconvenience it caused. Please know I will personally follow up on your feedback with my team to ensure we are providing excellent guest’s experience....More

    Reviewed 2 weeks ago

    I now understand why this hotel rating sits at 2. Despite a great location, there appeared to be a number of homeless/or nearly homeless as long term guests. They are loud and not-so-clean. This brings down the overall quality of the hotel. However, the front...More

    Review collected in partnership with Extended Stay
    Thank debbies58
    Response from 00esa, General Manager at Extended Stay America - San Jose - Edenvale - SouthResponded 2 weeks ago

    Debbies, Please accept my apology for the inconvenience and less than a favorable experience you had at our hotel. Our management team is taking steps to ensure future guests do not encounter the same issues. I truly hope this unfortunate situation will not prevent you...More

    Reviewed 18 June 2017

    Stayed here while house was being fumigated. No kitchen supplies available, microwave did not work well. Internet was slow but for more money you could get faster. Paid to much for where this hotel was located. No attractions nearby yet paid high price. I get...More

    Review collected in partnership with Extended Stay
    Thank X663ZRjosea
    Response from 00esa, General Manager at Extended Stay America - San Jose - Edenvale - SouthResponded 20 June 2017

    We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable stay, and we did not live up to your expectations. Your concerns in regard to your room will be shared the respective teams in...More

    Reviewed 11 June 2017

    Room was not what I reserved. Lights did not work right. Bathroom had old facets and drain was green for being so old. Bed was so uncomfortable that I was so glad I found a Holiday Inn that had a room. Oh, No coffee maker...More

    Review collected in partnership with Extended Stay
    Thank gregoryr711
    Response from 00esa, General Manager at Extended Stay America - San Jose - Edenvale - SouthResponded 13 June 2017

    Gregory, thank you for your review. It is disappointing to read that you were not happy with your room and our facilities. We appreciate you sharing your observations and concerns, and ensure you they will be addressed appropriately. That being said, we apologize for the...More

    Reviewed 5 March 2017

    I have traveled for business for many years and had the misfortune of being stuck at this hotel for ~ 6 months. The extreme depth of the rudeness, lack of professionalism, poor service and absence of basic amenities is indescribable. There was no outside lighting...More

    1  Thank BIKE0202
    Response from Manager_11525, Manager at Extended Stay America - San Jose - Edenvale - SouthResponded 16 March 2017

    I appreciate you bringing your experience to our attention. I sincerely apologize that you had a poor experience at our hotel. To uphold our company's high standards, we have installed new LED lights to better lit the property's safety moving forward. Our team is committed...More

    Maple Tree Inn
    373 reviews
    #6 of 33 hotels in Sunnyvale
     
    Four Points by Sheraton San Jose Downtown
    532 reviews
    #6 of 75 hotels in San Jose
     
    Hilton Santa Cruz / Scotts Valley
    399 reviews
    #6 of 54 hotels in Santa Cruz
     
    La Quinta Inn & Suites Morgan Hill-San Jose South
    112 reviews
    #2 of 13 hotels in Morgan Hill
     
    About
    Amenities
    • Top amenities
    • Free High Speed Internet ( WiFi )
    • Fitness Centre with Gym / Workout Room
    • Hotel Amenities
    • Self-Serve Laundry
    • Dry Cleaning
    • Things to do
    • Fitness Centre with Gym / Workout Room
    Details
    • Price range
    • US$119 - US$198 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Room types
    • Kitchenette ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 98
    • Reservation Options
    • TripAdvisor is proud to partner with Extended Stay, Travelocity, Booking.com, Expedia, Priceline, Hotels.com, Orbitz, TripOnline SA, Cancelon, Cheap Tickets and Hotwire so you can book your Extended Stay America - San Jose - Edenvale - South reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United States >
    • California >
    • San Jose
    • Also Known As
    • Extended Stay San Jose ,
    • San Jose Extended Stay
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    Traveller (14)
    Room & Suite (10)
    Dining (6)
    Pool & Beach (1)
    Hotel & Grounds (10)
    Bathroom (1)
    Nearby
    La Quinta Inn & Suites Morgan Hill-San Jose South
    112 reviews
    16.85 km away
     
    Four Points by Sheraton San Jose Downtown
    532 reviews
    14.82 km away
     
    Hilton Santa Cruz / Scotts Valley
    399 reviews
    31.28 km away
     
    Maple Tree Inn
    373 reviews
    25.95 km away
     
    Nearby Restaurants
    Golden House Chinese Restaurant
    14 reviews
    .85 km away
    Regal Bagel
    7 reviews
    .30 km away
    SimpleViet
    5 reviews
    .23 km away
    Sweet Tomato's
    32 reviews
    .44 km away
    Nearby Attractions
    New Almaden Mercury Mining Museum
    32 reviews
    7.72 km away
    Hellyer County Park
    12 reviews
    6.47 km away
    Coyote Creek Parkway Path
    12 reviews
    3.51 km away
    Santa Teresa County Park
    10 reviews
    1.25 km away
    Questions & Answers
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    Room Tips
    "stay at another hotel"
    Read review
    "Find out where the "semi-permanent" guests are located and get a room as far away as possible."
    Read review
    "Don't stay here, that's the only way to get a good room."
    Read review
    "Don't book a room!"
    Read review
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