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Comfort Suites Airport

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Traveller (65)
Room & Suite (36)
Overview
  • Excellent23%
  • Very good37%
  • Average20%
  • Poor9%
  • Terrible11%
Travellers talk about
“light rail”(13 reviews)
“denny s”(3 reviews)
“u turn”(2 reviews)
Free Wifi
Free Parking
Breakfast included
Non-Smoking Hotel
Free Airport Transportation
Suites
Fitness centre
2 Star Hotel
All hotel details
Rooms
29 Apr30 Apr
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (200)
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195 results
Traveller rating
47
70
38
18
22
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LanguageEnglish
47
70
38
18
22
Show reviews that mention
All reviewslight raildenny su turnflight was cancelledtwo queensthe breakfast areafree breakfastfront desk stafflevi stadiumair conditionerdecent hotelupon checkenjoyed my stayshuttlesinksjccouch
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1 - 5 of 195 reviews
Reviewed 8 March 2018 via mobile

For the front desk staff, the nice gentleman there in the afternoons is a definite 5 out of 5. He’s friendly, helpful and makes the day pleasant. He goes out of his way to make your stay pleasant. The cleaning staff needs more attention to...More

Thank Cindi S
Response from GuestXperienceTeam, Guest Relations Manager at Comfort Suites AirportResponded 11 March 2018

Dear Cindi, Thank you for taking the time to leave such a detailed review. Our apologies for all the inconveniences you had with your stay like cleanliness, breakfast offerings and issues in the surrounding area. We have discussed your feedback with our entire team to...More

Reviewed 2 January 2018 via mobile

I really enjoyed my stay at this hotel last weekend and found it to be a great value. The staff was very helpful and the room was very comfortable. My only complaint is that this hotel is billed as “pet free” but there was an...More

Thank kawanda_belexe
Response from GuestXperienceTeam, Guest Relations Manager at Comfort Suites AirportResponded 8 January 2018

Dear Guest, We were thrilled that you enjoyed your overall stay with us and that you found your room comfortable, and our staff accommodating. Although, our establishment is pet free, we had a situation to accommodate. Please be rest assured our property has received a...More

Reviewed 17 December 2017 via mobile

Stay away from this place! It is dirty and run down! Our room even had a broken glass portion on the peep hole inside our room that was stuffed with toilet paper! The shower was broken and rigged so that we couldn’t shower and the...More

Thank wifeofsigndude
Response from GuestXperienceTeam, Guest Relations Manager at Comfort Suites AirportResponded 20 December 2017

Dear Guest, We were so sorry to hear that our property was not to your liking. Please accept our sincerest apologies for the problems you encountered during your recent stay with us. Our housekeeping and maintenance teams have been alerted to the issues in your...More

Reviewed 28 November 2017 via mobile

The hotel looks like it’s been updated but the location is not the best. No restaurants or bars close by other than a Denny’s. The area did not feel safe. The only reason we stayed at the hotel was it was close to the airport.

Thank Jimbo5555
Response from GuestXperienceTeam, Guest Relations Manager at Comfort Suites AirportResponded 3 December 2017

Dear guest, We are thrilled that our property met with your satisfaction and that our location, close to the airport, suited your needs so well. We would love to welcome you back, when you are next in the area. Best Regards, Customer Care Team

Reviewed 20 November 2017 via mobile

My brother and I needed a place near SJC since we weren’t going to be there long at all. When we got to airport, I called the hotel and he sent a car to get us. It was a taxi, but it was free thru...More

Thank Brandon B
Response from GuestXperienceTeam, Guest Relations Manager at Comfort Suites AirportResponded 22 November 2017

Hi Brandon, We were so happy that our property suited your needs so well and you enjoyed your time with us. If you happen to be in the area again, we would love to be your host. Thank you for sharing. We really appreciate your...More

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Best Value Properties in San Jose, CA
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About
Amenities
Top amenities
Free High Speed Internet (WiFi)
Free Parking
Fitness Centre with Gym / Workout Room
Breakfast included
Hotel Amenities
Free Parking
Breakfast included
Airport Transportation
Multilingual Staff
Shuttle Bus Service
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Self-Serve Laundry
Breakfast Available
Room amenities
Microwave
Things to do
Fitness Centre with Gym / Workout Room
Details
Price range
US$121 - US$271 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$121 - US$271 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (65)
Room & Suite (36)
Questions & Answers
Ask a question
LMoyo
4 August 2017|
Answer
Response from Roel S | Reviewed this property |
This hotel does not provide transportation to/from the airport. You will need to make other arrangements.
1
Vote
Paul M
20 November 2015|
Answer
Response from 1hotsun | Reviewed this property |
Hey Paul. Are you staying at property, leaving out of SJC, then returning to pick up car? Not sure how to answer that. I had a rental for the few days I stayed there. Then returned car ar SJC when leaving out of town. I... More
0
Votes
marcilynne
3 May 2015|
AnswerShow all 2 answers
Response from Bonebee | Reviewed this property |
I agree, the selection close by is not good. That being said, I used Uber and got very reasonable rides to highly rated restaurants downtown, and also took the light rail to a nearby mall that had more choices. I did walk... More
0
Votes
Room Tips
"Ask for top floor rooms."
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"Choose another hotel"
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"Noise was loud with renovations. Don't have any suggestions for which floor is better."
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"Rooms at higher floor are quite and peaceful....."
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