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Hotel Valencia - Santana Row

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Hotel Valencia - Santana Row
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757 Reviews from our TripAdvisor Community

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Showing 711: English reviews
Sacramento, California
Reviewed 31 October 2013

I am in love with the Hotel Valencia. I am a native of San Jose, who has lived in the central valley for the past decade. I had the opportunity to stay at the Hotel Valencia last weekend for a quick girl's trip and I will be back. It was trendy, beautiful, quite, spacious. I was in awe. The next...

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Helpful?
Thank pennib
HVSR, General Manager at Hotel Valencia - Santana Row, responded to this review

Thank you for your lovely comments! We have many "local" guests and very much appreciate that you choose Hotel Valencia and Santana Row. Cordially, Bonnie Best, General Manager

Reviewed 28 October 2013

Disconcerting when you return to your room in the evening and housekeeping failed to close the door all the way. Not cool at all! Got an apology, but that's it. Have stayed literally hundreds of hotel nights around the world and never once had that happen. Bad, bad, bad.

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Thank nc_bb1
HVSR, Manager at Hotel Valencia - Santana Row, responded to this review

Thank you for taking my call and once again, I do offer my apology. I hope that we will have an opportunity to have you as our guest in December. Please contact me directly as we discussed. Cordially, Bonnie Best, General Manager

Reviewed 27 October 2013

My husband and I checked in on October 13, anxiously awaiting the birth of our 10th grandchild, fortunately he was born on the 15th. The night of the 14th, our daughter called to say she was on her way to the hospital. I called the front desk and asked for a taxi to Stanford Hospital, after asking if we were...

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Thank Pglamarra
HVSR, General Manager at Hotel Valencia - Santana Row, responded to this review

Congratulations on your new grandson! Thank you for selecting Hotel Valencia for your hotel while in the area for this special event. We appreciate your kind comments and hope to have you back to visit your newest family member. Cordially, Bonnie Best, General Manager

dcorry
Reviewed 22 October 2013

I have been staying at the Hotel Valencia for the past 8 years and it has consistently exceeded my expectations. Its become my home away from home as I travel to San Jose 2 times per month. The staff is excellent, the rooms are spacious, the pool is heavenly and to top it all off, a great breakfast is included...

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Thank dcorry
HVSR, General Manager at Hotel Valencia - Santana Row, responded to this review

We appreciate your feedback, especially has you have been able to experience the hotel over many years. We hope that you will like the new look that is coming to the hotel starting November and will be completed in February. Cordially, Bonnie Best, General Manager

San Ramon, California
Reviewed 21 October 2013

I've been to the V Bar when during the early years of this hotel but never had any reason to stay the night, until the s/o surprised me for my birthday weekend. To say that I was surprised was correct, I was excited to actually see what the rest of the hotel looked like but once we did, I was...

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2Thank norcalnick
HVSR, General Manager at Hotel Valencia - Santana Row, responded to this review

Thank you for taking time to share your recent experience at Hotel Valencia. You are correct, we are starting a complete guestroom renovation November 2 going through January. In addition the lobby and the Vbar will also be given a new fresh look. Cordially, Bonnie Best, General Manager

Reviewed 14 October 2013

Would have loved to stay here for a multiple night stay. We were headed to San Francisco so this was just a place to stay for one night. But it was wonderful! The bed was super comfy and breakfast was also a nice touch.

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Thank Stonedog1
HVSR, General Manager at Hotel Valencia - Santana Row, responded to this review

Thank you for sharing your experience at Hotel Valencia and Santana Row. Cordially, Bonnie Best, General Manager

Chicago, IL
Reviewed 9 October 2013

I spent two nights at the Hotel Valencia, Santana Row. The room was spacious and nicely appointed, overlooking the patio area. Staff were friendly and accomodating and all in all I had a pleasant stay. Two minor issues. The fitness room is pretty basic, and the lighting is so dim that it's hard even to see to program the trreadmills....

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Thank ackz
HVSR, General Manager at Hotel Valencia - Santana Row, responded to this review

Thank you for taking time to provide feedback on your experience while staying at Hotel Valencia Santana Row. We will certainly take a look to determine if we can increase the lighting in the fitness center. It is a fairly basic fitness center, but for those that want a more extensive workout, we have have reduced price admittance passes to...

Reviewed 5 October 2013

Staff was very helpful, professional, courteous, accommodating, and friendly. Services were outstanding. We enjoyed the complimentary breakfast as well as the V-Bar for evening entertainment. They accommodated us and our guests with early check-in.

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Thank a_gutierrez_04
HVSR, General Manager at Hotel Valencia - Santana Row, responded to this review

Thank you for taking time to share your experience during your stay at Hotel Valencia. Cordially, Bonnie Best, General Manager

Shanghai, China
Reviewed 3 October 2013

Location: Right in the trendy nighlife area of Silicon Valley...Santana Row. Perfect if you are doing business in the area and plan to wine and dine in the area. Popular with the Silicon Valley yuppie types as well as tourists in the area. Nighttime can get loud and if you are looking more for a quieter area, this may not...

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Thank redpagoda
HVSR, General Manager at Hotel Valencia - Santana Row, responded to this review

Thank you for taking time to share your feedback during your stay at Hotel Valencia and Santana Row. We appreciate your comments regarding our complimentary continental breakfast. We do run a high occupancy and on the weekends as many as 400 guests may be having breakfast. It does keep our staff on their toes! Again, thank you for sharing your...

Reviewed 1 October 2013

There are many hotels in silicon valley, but the majority I have stayed at are quite forgettable in terms of character or atmosphere. Hotel Valencia stands out from the rest in this regard. It has a "buzz" due to its location in a hip, open air mall (Santana Row) with lots of restaurant choices within easy walking distance. The hotel...

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Thank Wigan2pdx
HVSR, General Manager at Hotel Valencia - Santana Row, responded to this review

Thank ou for being a loyal guest! We appreciate your comments regarding the condition of the hotel -- however, we are going to be renovating all of our guest rooms, corridors, lobby and Vbar beginning in November. We are also going to be adding an outdoor "pavilion" off the lobby area. We hope you will enjoy the "new" Hotel Valencia...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Breakfast included
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Breakfast included
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Hotel Valencia Santana Row is the only hotel located on Santana Row! Our boutique hotel in San Jose, CA is at the center of all the excitement, entertainment, shopping and dining on Santana Row and near the Silicon Valley and Cupertino. Hotel Valencia is ideal for a romantic or weekend getaway, a business trip or corporate group or convention. See and be seen at our hip and swanky Vbar or dine in the acclaimed Citrus Restaurant. Hotel Valencia Santana Row invites guest to experience luxury with our 215 rooms and suites and experience exceptional service and surroundings during your stay. ... more   less 

Additional Information about Hotel Valencia - Santana Row

Address: 355 Santana Row, San Jose, CA 95128-2049
Region: United States > California > San Jose
Price Range: RM958 - RM2,004 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Valencia - Santana Row 4*
Number of rooms: 215
Reservation Options:
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Also Known As:
Hotel Valencia Santana Row
Valencia Santana Row Hotel
Hotel Style:
#3 Luxury Hotel in San Jose
#4 Romantic Hotel in San Jose
#8 Business Hotel in San Jose
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Valencia - Santana Row staff and other travellers.
8 questions
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Tucker, Georgia
over a year ago
San Francisco, California
over a year ago
San Diego, California
over a year ago

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Questions? Get answers from Hotel Valencia - Santana Row staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Corner Jr suite.”
 of 5 bubbles BeenThere2211, 25 Mar 2017 | Read review
“Ask for a larger room”
 of 5 bubbles paulrc00, 24 Mar 2017 | Read review
“Corner rooms are bigger and quieter”
 of 5 bubbles DeKonings, 18 Feb 2017 | Read review
“Our suite over-looked the main Santana Row street and it was a good choice.”
  • The suite gave us plenty of room to entertain and socialize.
 of 5 bubbles SJCA_Cruiser, 28 Jan 2017 | Read review
“Inside courtyard rooms will avoid the road noise.”
 of 5 bubbles , 22 Jan 2017 | Read review
5 of 5