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they need to sound proof their hotel rooms, very poor construction. You can hear everything on the street,planes flying above keep you up the whole night. The elevator was broken , it took the staff 30 minutes to open stairs, no one could get to...More
Review collected in partnership with Hyatt Hotels
This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
Thank az4949
Management response:Responded 1 week ago
I was happy to hear you enjoyed our location, even so, we apologize for the noise and wish we could have done more to make your night more comfortable. We do provide sleep aids such as ear plugs and white noise comforters. I hope you...More
Hyatt has been my favorite choice as always as it delivers the class and quality at a good price. Hotel is well placed in the downtown with accessibility to all the major highways easily. I was here for a weekend and the stay was very...More
1 Thank SundipK
Management response:Responded 3 weeks ago
We are thrilled to hear you enjoyed your stay at Hyatt Place San Jose Downtown. We hope you had an opportunity to also enjoy some small bites at our Gallery Bar or try an item from our delicious grab-n-go bar. We also recommend ParkingPanda.com for...More
Hotel was updated and clean. Furniture looked new. Bed was comfortable. Breakfast was very good. They have 24 hr food. Close to SAP center. About a 10 min walk. Only things that could have been better was the bathroom did not have lotion, the toilet...More
Review collected in partnership with Hyatt Hotels
This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
Thank Lisa O
Management response:Responded 3 weeks ago
It is great to hear that you enjoyed our hotel and the service you received during your stay. I will share your comments about the bathroom with our Housekeeping and Maintenance staff to ensure everything is working properly in our guest room. Thank you so...More
Stayed here to make sure my Hyatt points didn't expire. Was surprised at cleanliness of property. Great location to downtown San Jose businesses. Will definitely consider returning during a future visit to San JoseMore
Thank radarcessna
Management response:Responded 3 weeks ago
The team here at Hyatt Place San Jose Downtown is thrilled to hear such good feedback, and we’re proud to be a friendly and clean hotel. I hope you had an opportunity to enjoy our complimentary breakfast buffet or large fitness center. Thank you so...More
a dated hotel much in need of major refurbishment, with limited facilities and priced extortionately. must have been convention week when I was there. all rooms gone so premium pricing for a substandard experience. no real restaurant. dreadful common area.avoidMore
Thank GDE12345678
Management response:Responded 3 weeks ago
Thank you for sharing your review of your recent stay with us. This certainly was a busy time in our city with the convention in town. We appreciate your business and hope you had an opportunity to enjoy our complimentary breakfast buffet. We hope to...More
