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DoubleTree by Hilton San Jose

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#16 of 75 Hotels in San Jose
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DoubleTree by Hilton San Jose
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1,933 Reviews from our TripAdvisor Community

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There are newer reviews for DoubleTree by Hilton San Jose
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Showing 1,874: English reviews
Seattle
Reviewed 5 days ago NEW

The hotel was great, loved the room and I loved the staff even more. Everyone was attentive, and very nice. Especially Shelby at the front desk. The restaurants were a bit pricey, but otherwise the food was good. Thanks for a great conference.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank allenag
CookieonArrival, Manager at DoubleTree by Hilton San Jose, responded to this review

Dear allenag, Thank you for taking the time to share your review! We are happy to hear how helpful Shelby and everyone else on our team was. We'll make sure they are made aware of what a terrific experience you had while you were a guest here. Sincerely, Patrick Reece General Manager

Mumbai (Bombay), India
Reviewed 1 week ago

My second stay at a Double Tree and first time in US of A. I was in awe when I saw the property from the drive in but the moment I got off I was in Shock. The lobby had cracked tiles at many places and it felt very Cold there (pun Intended).The check in was a cold affair with...

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Helpful?
Thank Deepak B
CookieonArrival, Manager at DoubleTree by Hilton San Jose, responded to this review

Dear Deepak, Thank you for taking the time to share your experiences on TripAdvisor regarding your recent stay with us. Please know that your feedback is taken seriously and we will use it to make future improvements. Our brand promise is to provide exceptionally warm and caring service where guests feel welcome and appreciated. If you felt anything else, we...

San Jose, California
Reviewed 1 week ago

This hotel is a must! The excellent staff from the moment you arrive to the moment you leave makes you feel you never left home! Where can you find a pet friendly hotel with this kind of service? Here at the San Jose Doubketree Hitel on Gateway Plaza. Tell them Tyger Dacosta sent you🐯

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Tygerprince
CookieonArrival, Manager at DoubleTree by Hilton San Jose, responded to this review

Dear Tygerprince, We are delighted to hear how much you enjoyed your recent stay at our property! We look forward to welcoming you back soon. Sincerely, Patrick Reece General Manager

Phoenix, Arizona
Reviewed 1 week ago

Good location, excellent staff and restaurant. Good value,beautiful design. Will highly recommend to friends and family. Easy to get to from airport,plus they have a shuttle. Gourmet food and wait staff exceptional

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank kayeda
CookieonArrival, Manager at DoubleTree by Hilton San Jose, responded to this review

Dear Kayeda, Thank you for taking the time to share your review with us. We are pleased to hear you enjoyed our property and were able to take advantage of our complimentary airport shuttle! We look forward to welcoming you back next time your travels bring you back to the area. Sincerely, Patrick Reece General Manager

Fresno, California
Reviewed 2 weeks ago

We really enjoyed the convenience of the park and stay. There were also several restaurants to choose from. The outdoor pool looked nice, but we didn't have time to use. In closing a room I do not recommend being near the ice machine as it is very noisy during the night.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Susan L
CookieonArrival, Manager at DoubleTree by Hilton San Jose, responded to this review

Dear Susan, Thank you for taking the time to review our property. We are happy to hear that your overall experience at our hotel was a positive one. We appreciate your specific feedback regarding your room assignment and the ways we can improve future stays for you and other guests. We hope you choose to stay with us again in...

Fresno
Reviewed 2 weeks ago

Be sure to double check reservations before coming to this hotel. It is important to have all things in the room functional. The room was comfortable though cold. It was a quiet location and the housekeeping staff excellent.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank cycler70
CookieonArrival, Manager at DoubleTree by Hilton San Jose, responded to this review

Dear cycler70, Thanks for sharing your feedback with us and for staying with us. We're sorry that your guestroom was not a comfortable temperature, however, we are pleased to hear that you found our housekeeping staff friendly and accommodating. Sincerely, Patrick Reece General Manager

Anchorage, Alaska
Reviewed 2 weeks ago

I am the team manager/coach for a disabled hockey team. We had made reservations through a 3rd party site (required) and requested 3 ADA rooms and 4 double occupancy rooms 10 weeks prior to the event. 24 hours prior to the event I spoke to the reservations desk at the hotel (not the 800 number) and got confirmation numbers and...

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Helpful?
Thank Jeff D
CookieonArrival, Manager at DoubleTree by Hilton San Jose, responded to this review

Dear Jeff, Thank you for sharing your review with us. We greatly appreciate your feedback and we sincerely apologize for the issues you experienced during your stay. We will be sure to take your comments about our how we can improve future experiences under consideration as we re-evaluate guest needs and continually work to improve our guest experience. We hope...

San Jose
Reviewed 2 weeks ago

The room tub was dirty, the tv was not functional, the button on the chair cut my granddaughter, the billing was wrong, I was billed twice, it was a mess. The customer service received from the front desk, and the person I spoke with by phone were poor. They have a no care disposition just like the CEO of United...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Roslyn U
CookieonArrival, Manager at DoubleTree by Hilton San Jose, responded to this review

Dear Roslyn, Thank you for sharing your review with us. We are truly sorry to hear about your less than satisfactory experience while you were a guest at our hotel. We will make sure your concerns are forwarded to the rest of our team so the necessary improvements can be made for future experiences of our guests. Thank you for...

West Hills, California, United States
Reviewed 2 weeks ago

Overall satisfied, but the lack of heat and hot water was very dissappointing. The cookies were good.as a Hilton member you will need to correct a lot to get me back into this Doubletree. I would stay at other Doubletrees if the items were corrected.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Steven K
CookieonArrival, Manager at DoubleTree by Hilton San Jose, responded to this review

Dear Steven, Thank you for taking the time to share your feedback with us. We are sorry to hear that hot water was not readily available during your recent stay at our hotel. This is not the experience we want our guests to have and we thank you for bringing this to our attention. We will make sure our director...

Reviewed 2 weeks ago via mobile

Being next to the airport and having a built in conference center; this hotel can be busy. Absolutely huge building. Diamond accommodation lounge is great and offers many nice 24hr choices. You may have to be a rocket scientist to work the coffee machine upstairs per some of the guests mentioning. Luckily I am and can!

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Helpful?
Thank ColbyButler
CookieonArrival, Manager at DoubleTree by Hilton San Jose, responded to this review

Dear ColbyButler, Thank you for sharing your feedback with us. We are delighted to hear you enjoyed our Hilton Honors lounge and all of the amenities we have to offer! Sincerely, Patrick Reece General Manager

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Convenient Silicon Valley location, Doubletree Hotel San Jose is close to the San Jose Airport and a short drive from Downtown or Santana Row. Doubletree boasts the largest guest rooms as well as 48,000 sq. Ft. Of meeting space. This hotel is the perfect destination for family travel, corporate meetings, or an elegant wedding. Friendly staff and a warm chocolate chip cookie at check in make it feel like home. Please note: a valid credit card is required for nightly $75 deposit fee. ... more   less 

Additional Information about DoubleTree by Hilton San Jose

Address: 2050 Gateway Place, San Jose, CA 95110
Region: United States > California > San Jose
Price Range: RM591 - RM1,964 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton San Jose 3.5*
Number of rooms: 505
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Booking.com, Orbitz, Expedia, Priceline, Hotels.com, Travelocity, Hotwire, Cancelon, TripOnline SA, HotelQuickly and getaroom.com so you can book your DoubleTree by Hilton San Jose reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Doubletree By Hilton San Jose Hotel San Jose
Doubletree San Jose
San Jose Doubletree
Hotel Style:
#2 Green Hotel in San Jose
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton San Jose staff and other travellers.
13 questions
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over a year ago
Santa Cruz, California
13 days ago
Scotland
San Jose, California
4 months ago

See all questions (13)

Questions? Get answers from DoubleTree by Hilton San Jose staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floors away from the Expressway, facing the pool”
DeepakB90, 22 Apr 2017 | Read review
“Go for a room facing inward, not facing the highway.”
ScotsReviewer, 20 Mar 2017 | Read review
“Overlooking the pool is nice”
medanne1, 8 Mar 2017 | Read review
“High floor was restful and away from the restaurant and bar”
437jimp, 27 Feb 2017 | Read review
“Get a room not facing 101 (ie airport side)”
Inglenook, 19 Feb 2017 | Read review
5 of 5