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Fairmont San Jose

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2,028 Reviews from our TripAdvisor Community

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Showing 1,947: English reviews
Oakville, Canada
Reviewed 4 weeks ago

Would not consider this one a destination hotel but first class accommodations in San Jose for sure I will stay here again The hotel location was decent the room was solid no issues and clean wifi and tv signals perfect. Linens top quality views from my room were nice I could see the pool which was quite nice as well...

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Helpful?
Thank oakvilleadvisor
FairmontSanJose, Public Relations Manager at Fairmont San Jose, responded to this review

Dear Oakevilleadvisor, Thank you for choosing Fairmont San Jose for your recent Silicon Valley stay. We are delighted to read of the first class service and amenities you received throughout your visit. We appreciate your recommendation and hope to welcome you back again. Warmest Regards, Marketing & PR Manager

Campbell
Reviewed 4 weeks ago

The room was beat down - walls, baseboards, bathroom areas - one of the beds was completely sunken in the middle - like bad - the bedding/sheets when not even hold to the mattress - and most of the pillows were awful. But even worse - the services in the main lobby lounge was horrible - slow, lousy & unfriendly...

Review collected in partnership with Fairmont Hotels & Resorts
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1Thank 154brentt
FairmontSanJose, Public Relations Manager at Fairmont San Jose, responded to this review

Dear 154brentt, Thank you for your post. We sincerely apologize for the disappointments you noted with your linens, bed and room decor this stay and appreciate you bringing this to our attention. We strive to deliver extraordinary stays to our guests and that includes excellent dining and luxurious accommodations. We apologize for any disappointment and will be sure to share...

Seattle
Reviewed 4 weeks ago

Serious leak from the shower in the bathroom, flooded the bathroom and the carpeting outside the bathroom. The floor was a little wet the night before, but I thought I might have spilled something. After the shower incident, I realized it was from the water leak, and could be molded, and I was sleeping in that room with the potential...

Review collected in partnership with Fairmont Hotels & Resorts
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Helpful?
Thank susansS1844ZY
FairmontSanJose, Public Relations Manager at Fairmont San Jose, responded to this review

Dear Susan, We are terribly sorry for your experience and sincerely apologize for the leak you mentioned. Typically our engineering team does a wonderful job of ensuring items in our guestrooms work perfectly and we apologize that this was not the case for you this stay. Please rest assured we have shared with our engineering team to ensure that this...

Santa Cruz, California, United States
Reviewed 4 weeks ago

Once upon a time this was the crown jewel of San Jose. It still is charming, but starting to feel a bit dated. Rooms are very nice. Bed could be a little more comfortable. Pillows were at a quality of a a cheaper hotel. Even the small water ball you have to pay for. Valet parking at $26 a night...

Review collected in partnership with Fairmont Hotels & Resorts
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1Thank Malka N
FairmontSanJose, Public Relations Manager at Fairmont San Jose, responded to this review

Dear Malka, Thank you for taking the time to share your feedback. We are happy that you found the hotel to be charming but apologize for the areas you noted where we fell short of your expectations this stay. Thank you for bringing these areas to our attention so that we may address with our teams to ensure we are...

Santa Clara, California
Reviewed 4 weeks ago via mobile

Booked a Signature Suite for my family so we could stay over the night of my company party at the Fairmont and make a weekend out of it. I specifically got the Signature, which can directly access the pool, so the kids could swim and have fun in the afternoon before we have to feed them and then get ready...

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Helpful?
Thank cms-bayarea
FairmontSanJose, Public Relations Manager at Fairmont San Jose, responded to this review

Dear cms-bayarea, Thank you for your post. We are terribly sorry for the delay and service you experienced upon check-in. Our housekeeping and front office teams typically do a wonderful job of ensuring guest rooms are ready in time for check-in. We sincerely apologize that this was not the case during your stay and for the other areas of your...

Newport Beach, California
Reviewed 4 weeks ago

Great hotel in a great location with a great staff. The park across from the hotel with the central location of the hotel makes this property a must stay. Very friendly staff and excellent steak house in the hotel

Review collected in partnership with Fairmont Hotels & Resorts
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Helpful?
Thank jeffrey v
FairmontSanJose, Public Relations Manager at Fairmont San Jose, responded to this review

Dear Jeffrey, Thank you so very much for taking the time to share your lovely review and experience. We are thrilled you had such a wonderful experience and appreciate your must stay recommendation. We hope to have the pleasure of welcoming you back again soon. Warmest Regards, Marketing & PR Manager

Reviewed 4 weeks ago

Really loved this hotel. I was so impressed by the quality of everything for a truly unbeatable price. Came with a toddler and a dog, and the staff and facilities were incredibly welcoming and easy for both. The suites are HUGE (bigger than some apartments I've lived in back in the day) and the value was beyond expectation. On top...

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Helpful?
Thank onthegolala
FairmontSanJose, Public Relations Manager at Fairmont San Jose, responded to this review

Dear Valued Guest, Thank you so very much for your kind review and for choosing Fairmont San Jose. We are so pleased to read of your extraordinary stay from your spacious suite to the excellent service you received to how much you enjoyed the hotel's convenient location next to Christmas In The Park. We appreciate your feedback regarding your bed...

Los Angeles, California
Reviewed 5 weeks ago

One of the best drinks I have ever had was sitting in the lobby/bar of the Fairmont San Jose and drinking a Royal Grapefruit Cosmopolitan. Then after a fabulous dinner at Scott's (a nearby restaurant), finishing up with a S'mores fondue, again in the lobby, which was jumping! Room was comfortable, clean, spacious and quiet. Would definitely stay here again!

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Thank hlkjx4
FairmontSanJose, Public Relations Manager at Fairmont San Jose, responded to this review

Dear Valued Guest, Thank you for taking the time to share your feedback and for your lovely compliment about the Royal Grapefruit Cosmopolitan. We are thrilled it was one of the best cocktails you've ever had and that you enjoyed dinner, s'mores and the lively atmosphere of the Lobby Lounge. We very much look forward to your next visit. Warmest...

Fremont, California
Reviewed 5 weeks ago

We went to the Lobby Lounge to have some drinks. Since its December, the Fairmont had up Christmas trees and also had a Chocolate Santa. There were other decorations. It was the first time however it did not have that "wow" factor they usually have during the holiday season. They also have a nice spa. The hotel is a nice...

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Helpful?
Thank mini
FairmontSanJose, Public Relations Manager at Fairmont San Jose, responded to this review

Dear Valued Guest, Thank you for taking the time to share your review and for joining us for cocktails in the Lobby Lounge this holiday season. It was a pleasure to have you as our guest. We appreciate your feedback and do hope to welcome you back again in the new year. Warmest Regards, Marketing & PR Manager

San Francisco, California
Reviewed 5 weeks ago

The hotel was very nice and we had a great stay. Staff was very respectful and helpful! Rooms were great and had a terrific view of Christmas in the park. Food was really good too, a little pricey but not horrible. Will stay there again next year.

Review collected in partnership with Fairmont Hotels & Resorts
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Thank s s
FairmontSanJose, Public Relations Manager at Fairmont San Jose, responded to this review

Dear Valued Guest, Thank you for choosing Fairmont San Jose and for sharing your recent experience. We are delighted to read of the helpful, warm and sincere service you received throughout your stay and that you particularly enjoyed the cuisine and wonderful view of Christmas in the Park. We look forward to welcoming you back again soon. Warmest Regards, Marketing...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Restaurant
GreenLeadersPlatinum level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Refined elegance and sophistication flow into each of the 808 well-appointed non-smoking deluxe guest rooms and suites at The Fairmont San Jose. Located near Silicon Valley in Northern California, this 20-story two tower masterpiece caters to discerning and well-traveled business professionals who expect impeccable quality from their accommodations. Meeting and conference rooms in our San Jose hotel are equipped to handle functions from exquisite receptions to multimedia presentations. Pamper yourself in the luxurious Tova Day Spa where you can relieve the stresses of the 21st century or simply enjoy a quick mani-pedi. A short drive will take you to more than 60 wineries in the Santa Cruz Mountain Appellation, as well as the famous Monterey Peninsula golf courses. ... more   less 

Additional Information about Fairmont San Jose

Address: 170 South Market Street, San Jose, CA 95113
Region: United States > California > San Jose
Price Range: RM860 - RM1,872 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Fairmont San Jose 4.5*
Number of rooms: 808
Reservation Options:
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Also Known As:
The Fairmont San Jose Hotel San Jose
San Jose Fairmont
Hotel Style:
#1 Green Hotel in San Jose
#2 Family Hotel in San Jose
#3 Business Hotel in San Jose
#4 Luxury Hotel in San Jose
#5 Romantic Hotel in San Jose
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Questions & Answers

Here's what travellers have asked, with answers from Fairmont San Jose staff and other travellers.
13 questions
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Questions? Get answers from Fairmont San Jose staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Perhaps the Tower rooms have been remodeled -- if so, that is where I would stay next time”
 of 5 bubbles OttoSchwartz, 5 Jan 2017 | Read review
“Ask for a renovated room”
 of 5 bubbles lovelyreviewer, 3 Jan 2017 | Read review
“Main building higher floors”
 of 5 bubbles guyjcarson, 29 Dec 2016 | Read review
“Higher floors are better”
 of 5 bubbles 640rajup, 29 Dec 2016 | Read review
“Go high for the best views”
 of 5 bubbles oakvilleadvisor, 20 Dec 2016 | Read review
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