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The Fairmont San Jose

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1,989 Reviews from our TripAdvisor Community

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There are newer reviews for The Fairmont San Jose
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Showing 1,908: English reviews
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 2 weeks ago

Very comfortable room with great amenities. The staff is very responsive to our needs. When my daughter used up the shower gel, and I mentioned it to the concierge on my way out to dinner. When I returned from dinner there was a pack of four shower gels and more of other amenities up to our room. I didn't have... More 

Helpful?
Thank Juliet G
FairmontSanJose, Public Relations Manager at The Fairmont San Jose, responded to this review

Dear Juliet, Thank you for choosing Fairmont San Jose and for taking the time to share your experience. We are absolutely delighted to read of the wonderful service and amenities you enjoyed, in particular your delightful experience with our concierge team. We certainly strive to deliver service that is warm, anticipatory and engaging and are thrilled we succeeded during your... More 

KarenandScott
Level Contributor
71 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 2 weeks ago

We keep coming back because we love the hotel, love the service and professionalism of the employees it is our favorite place to relax ... great rooms, comfortable beds, accommodating staff, wonderful food drink and ambience

Helpful?
Thank KarenandScott
FairmontSanJose, Public Relations Manager at The Fairmont San Jose, responded to this review

Dear Karen and Scott, Thank you very much for your patronage. It is our absolute pleasure to serve you and continue to welcome you back time and time again. We are overjoyed to read how wonderful your stays are and look forward to your next visit. Warmest Regards, Marketing & PR Manager More 

Moraga
1 review
Reviewed 2 weeks ago

Luxary atmosphere was wonderful and location was very convenient. The room was very comfortable, the fitness room was very complete & spacious, and the restaurant meal was very tasty and service was commendable.

Review collected in partnership with Fairmont Hotels & Resorts

Helpful?
Thank Danny M
FairmontSanJose, Public Relations Manager at The Fairmont San Jose, responded to this review

Dear Danny, Thank you very much for taking the time to share your experience. We are absolutely thrilled that you had such a comfortable stay, excellent service throughout and enjoyed sensational dining. We hope to welcome you back again. Warmest Regards, Marketing & PR Manager More 

Minneapolis
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 weeks ago

This hotel is great for business or pleasure. The staff was wonderful, the food awesome and the amenities top notch. The service was spectacular and I felt like people were looking out for me and helpful and friendly

Review collected in partnership with Fairmont Hotels & Resorts

Helpful?
1 Thank E9670HMpaulh
FairmontSanJose, Public Relations Manager at The Fairmont San Jose, responded to this review

Dear E9670HMpaulh, Thank you very much for choosing Fairmont San Jose. We are delighted to read your feedback and are happy that you felt so well taken care of during your stay. We look forward to your next visit. Warmest Regards, Marketing & PR Manager More 

Tomah
1 review
Reviewed 2 weeks ago

Overall my wife and my stay was uneventful. The security of the hotel is lacking. You must use your room key to enter the second tower and access the elevator but the proximity to the street allowed anyone to piggy back into the lobby and then onto the elevator. My wife and I experienced this. We entered the lobby of... More 

Review collected in partnership with Fairmont Hotels & Resorts

Helpful?
Thank glenm867
FairmontSanJose, Public Relations Manager at The Fairmont San Jose, responded to this review

Dear Glen, The safety and security of our guests is paramount at Fairmont San Jose and I am terribly sorry to read of your experience. We do maintain a 24-hour security team that monitors and ensures the safety and peacefulness of the hotel and appreciate you bringing your experience to our attention so we may immediately look into this matter.... More 

Bridgeport, Michigan
Level Contributor
19 reviews
3 hotel reviews
Reviewed 2 weeks ago

Clean and most comfortable nice location for walking and enjoying the area many areas for food choices and different sites to see downtown/atmosphere very relaxing for conferences rooms spacious with service that's superb

Review collected in partnership with Fairmont Hotels & Resorts

Helpful?
Thank moms989
FairmontSanJose, Public Relations Manager at The Fairmont San Jose, responded to this review

Dear moms989, Thank you for your kind review. We are so happy to read that you enjoyed such excellent service and experienced wonderful amenities and activities in San Jose. We look forward to your next stay. Warmest Regards, Marketing & PR Manager More 

Los Angeles, California
Level Contributor
31 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 2 weeks ago via mobile

We were told prior to arriving,that the hotel would be sold out due to the conventions in town. Great! We arrived Wednesday, front drive experience was great, keys were ready, bellmen was present, when we asked if the room had two beds, puzzled looks. We got confirmation and headed to the room. I asked the bell if he had change,... More 

Helpful?
Thank jd0827
FairmontSanJose, Public Relations Manager at The Fairmont San Jose, responded to this review

Dear jd0827, Thank you for providing valuable feedback on your experience. We sincerely apologize for the inconsistencies you noted in service. Clearly we missed the mark for you this stay and I am very sorry about that. We strive to create an exceptional experience in every area and I regret that we did not succeed for you this stay. Please... More 

Lake Oswego
Level Contributor
3 reviews
3 hotel reviews
Reviewed 3 weeks ago

Great hotel..not sure you would park your car here...our rental car was damaged by the valet parker and the Imperial Parker overseer denied the damage claim without checking with the manager regarding the car, despite agreeing with the damage done. If I stay here again I would tell the valet parker to take care of the car verbally, despite it... More 

Review collected in partnership with Fairmont Hotels & Resorts

Helpful?
Thank 874murrayj
FairmontSanJose, Public Relations Manager at The Fairmont San Jose, responded to this review

Dear 874murrayj, Thank you for working directly with our management team. We sincerely apologize for your experience and are terribly concerned to read your comments. One of our core values is integrity and we hire based on this principle. Our colleagues consistently demonstrate the highest levels of integrity, as is required for working at Fairmont. Again, we are terribly sorry... More 

Louisville, Kentucky
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 weeks ago via mobile

Nice hotel. Clean and good staff. Walking distance to alot of sites, shopping and dining. Close proximity to trains and buses to get to Frisco and Santa Cruz. Hotel food is VERY pricey. They do have a nice happy hour for food and drinks in the lobby. Now for the but...it is about $30 a day over the room price... More 

Helpful?
Thank jhetzel0937
FairmontSanJose, Public Relations Manager at The Fairmont San Jose, responded to this review

Dear jhetzel0937, Thank you for your post. We are happy to read you enjoyed the hotel, friendly service, and the location, but we apologize for the additional charges you experienced. We do provide complimentary internet access for our Fairmont Presidents Club Members, which is our free loyalty program, it is easy to register and can be applied to your next... More 

Hillsboro, Oregon, United States
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 3 weeks ago

This hotel was very elegant, the room was clean and comfortable. What surprised me was that the refrigerator was crammed with all the things they would like you to buy from them and there was no room to put anything we brought that needed refrigeration. In fact, there was a note that there would be an addition charge if we... More 

Helpful?
Thank Janey B
FairmontSanJose, Public Relations Manager at The Fairmont San Jose, responded to this review

Dear Janey, Thank you for your post. We sincerely apologize for any discomfort you experienced with the valet parking process and the in-room mini fridge. We do have additional mini fridges that can be delivered to your guestroom to store any items that need refrigeration and apologize if that was not communicated. Thank you for bringing these matters to our... More 

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersPlatinum level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
Refined elegance and sophistication flow into each of the 808 well-appointed non-smoking deluxe guest rooms and suites at The Fairmont San Jose. Located near Silicon Valley in Northern California, this 20-story two tower masterpiece caters to discerning and well-traveled business professionals who expect impeccable quality from their accommodations. Meeting and conference rooms in our San Jose hotel are equipped to handle functions from exquisite receptions to multimedia presentations. Pamper yourself in the luxurious Tova Day Spa where you can relieve the stresses of the 21st century or simply enjoy a quick mani-pedi. A short drive will take you to more than 60 wineries in the Santa Cruz Mountain Appellation, as well as the famous Monterey Peninsula golf courses. ... more   less 

Additional Information about The Fairmont San Jose

Address: 170 South Market Street, San Jose, CA 95113
Region: United States > California > San Jose
Price Range: RM724 - RM2,185 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Fairmont San Jose 4.5*
Number of rooms: 808
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, Hotels.com, Expedia, Fairmont Hotels, Cancelon, Travelocity, Priceline, Cheap Tickets, Odigeo and Jetsetter so you can book your The Fairmont San Jose reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Fairmont San Jose Hotel San Jose
Fairmont San Jose
San Jose Fairmont
Hotel Style:
#1 Green Hotel in San Jose
#2 Family Hotel in San Jose
#3 Business Hotel in San Jose
#4 Luxury Hotel in San Jose
#5 Romantic Hotel in San Jose
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Questions & Answers

Here's what travellers have asked, with answers from The Fairmont San Jose staff and other travellers.
11 questions
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Questions? Get answers from The Fairmont San Jose staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask for one that has hot water.”
 of 5 bubbles Wandere1963, 1 Dec 2016 | Read review
“The South Tower rooms are nice and quiet.”
 of 5 bubbles 674julietg, 19 Nov 2016 | Read review
“Best hotel in San Jose”
 of 5 bubbles KarenandScott, 19 Nov 2016 | Read review
“Get an upper flow. Lower levels very busy. Bring your own Internet access.”
 of 5 bubbles TonyD_80202, 4 Nov 2016 | Read review
“We stayed in the Tower rather than the main building, so it was a bit inconvenient to get to the pool and fitness centre.”
 of 5 bubbles djkriss, 31 Oct 2016 | Read review
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