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Hilton San Jose

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Hilton San Jose
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1,023 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton San Jose
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Showing 979: English reviews
West Simsbury, Connecticut
Reviewed 19 January 2016

What a wonderful Hilton location! Rooms are clean, airy, well equipped, lobby is bubbling with activity yet staff is on hand to assist with calling a cab, giving directions, answering questions- hope to stay on next business trip! Hilton honors room on concierge floor delightful, wonderful view, great place to work with a beverage and snacks

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Helpful?
Thank mtdjef
Gary H, General Manager at Hilton San Jose, responded to this review

Thank you for your recent review on Trip Advisor. We appreciate you taking the time to let us know about your stay with us. I was so pleased to hear that you found our location to be very convenient, our rooms clean and comfortable and our staff attentive and helpful. Thank you for your business and we look forward to...

Raleigh, North Carolina
Reviewed 18 January 2016

The Hilton San Jose really exceeded expectations and went above and beyond for me before and during my stay! I had booked a room for 4 nights at the Hilton for an event taking place primarily in the Marriott down the street - the Marriott was full at the time of booking. I was to be a vendor at the...

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Helpful?
Thank Ellen B
Gary H, General Manager at Hilton San Jose, responded to this review

Thank you for your recent review on Trip Advisor. We truly enjoy hearing back from our valued customers about their stay. I appreciate your comments and your detail regarding your experience. Traveling can be very challenging and should something not go as planned it is always appreciated when others go the extra mile to try and "Make It Right." I...

Fremont, California
Reviewed 17 January 2016 via mobile

Till now I have almost paid double the actual cost of my stay. I mailed the staff for updated folio and details on the refund date and the amount but still I have not received the details. This is not a right way of dealing with the guests.

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Helpful?
Thank Kumar Gaurav S
Gary H, General Manager at Hilton San Jose, responded to this review

Thank you for your recent review on Trip Advisor. We appreciate you letting us know about your stay with us. Please accept my apologies for the billing problem you experienced. As we want to insure this gets resolved, please do not hesitate to contact me if I can be of assistance. This information has been shared with our accounting department...

Reno, Nevada
Reviewed 17 January 2016 via mobile

The property was fairly basic not up to Hilton standards. Rooms were nice, although the restaurant was nice although it was not much more then a coffee shop. Also the front desk staff seemed very confused. And there was nobody to greet you for valet or Bell services at the entrance. If you plan to just go to your room...

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Helpful?
Thank Robert C
Gary H, General Manager at Hilton San Jose, responded to this review

Thank you or your recent review on Trip Advisor. Customer feedback is very important to our continuous improvement process. Please accept my apologies for what appears to have been a less than favorable check-in experience. First impressions are very important and I am sorry we did not get things off to a good start. Please be assured that this information...

Winchester, United Kingdom
Reviewed 15 January 2016

Very sterile, no real restaurant (more like a canteen), the bar is actually part of the lobby and not very inviting, the room was OK but also sterile. Not the hotels fault but there was a strange person running around the floors in the middle of the night, shouting and making a bit of a riot with didn't benefit the...

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Helpful?
1Thank AStrachwitz
Gary H, General Manager at Hilton San Jose, responded to this review

Thank you for your recent review on Trip Advisor. We always appreciate hearing back from our valued guests about their experience. We share your comments with our entire team. I apologize that it was not the overall experience you were looking for. We are anticipating some lobby renovations in the near future and will begin some new design plans for...

Los Angeles, California
Reviewed 10 January 2016 via mobile

This hotel is the BEST but we had a little complain the mini fridge was making noises in the middle of the night😞 but it is the best stay ever you have a li of things to do but when we told them they just fixed it like a snap so that's not a problem love this hotel

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Helpful?
Thank haji307
Gary H, General Manager at Hilton San Jose, responded to this review

Thank you for your recent review on Trip Advisor. We appreciate you taking the time to let us know about your stay with us. Wow! "Best Stay Ever"...that's what we like to hear. I am sorry for the mini fridge problem but glad our team resolved the issue and "Made It Right." Thank you for your business and we look...

New York, United States
Reviewed 1 January 2016

The facilities were nice, as expected for a Hilton. The room was nicely furnished. However, the bathroom wasn't as polished as I was hoping. The toiletries looked a little old. Still, it was an enjoyable stay.

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Helpful?
Thank Kristobal S
Gary H, General Manager at Hilton San Jose, responded to this review

Thank you for your recent review on Trip Advisor. We greatly appreciate you taking the time to let us know about your stay with us. I was pleased to hear that you enjoyed your accommodations. Thank you for your feedback on the bathroom. Please accept my apologies and rest assured that this information is shared with our housekeeping team. I'm...

el granada, United States
Reviewed 1 January 2016

great new modern Hilton! room was clean, quiet and comfortable. we had dinner at the bar in the restaurant and the meal was very good. the staff throughout our stay was friendly and extremely helpful! It was also the perfect location to stay at if your attending an event at the SAP center downtown. it's less than a mile away....

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Helpful?
Thank Glenn F S
Gary H, General Manager at Hilton San Jose, responded to this review

Thank you for your recent review on Trip Advisor. As we strive for "awesome" I was very pleased to her that we met/exceeded your expectations. I was pleased to hear that you enjoyed your accommodations and found our service team to be friendly and helpful. That certainly makes a big difference in a hotel stay. Thank you for your business...

Sacramento, United States
Reviewed 30 December 2015

Had a beautiful lay over experience in San Jose while at the downtown Hilton. The art in the room with the Smith-Corona typewriter image was classic and sweet and hit the WRITE cord to inspire overdue words of gratitude for all the love and abundance of positive energy around me. Gratitude for the caring staff and immaculate room care provided...

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Helpful?
Thank Jennifer P
Gary H, General Manager at Hilton San Jose, responded to this review

Thank you for your recent review on Trip Advisor. What a beautiful review...we appreciate your kind words. It is always so nice to hear that it was more about an "experience" than it was about a "stay." As our team is truly focused on customer service and going the extra mile to care for our guests, your comments certainly reinforced...

Reviewed 23 December 2015

As a diamond level, we were upgraded to a king suite and it was fabulous. It was the biggest room I have ever stayed in. This is a great hotel in a great location. The hotel has done a good job on upgrading rooms and I highly recommend this hotel.

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Thank 659davidmn
Gary H, General Manager at Hilton San Jose, responded to this review

Thank you for your recent review on Trip Advisor. We truly appreciate hearing back from our valued Diamond Hilton Honors members. I was very pleased to hear that we were able to upgrade your accommodations and that you had a great stay with us. Thank you for your business and for recommending our hotel to others. We look forward to...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Hilton San Jose hotel is located in the capital of Silicon Valley, connected to the San Jose McEnery Convention Center and only three miles from the Mineta San Jose International Airport. ... more   less 

Additional Information about Hilton San Jose

Address: 300 Almaden Blvd, San Jose, CA 95110-2703
Region: United States > California > San Jose
Price Range: RM618 - RM1,907 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton San Jose 3.5*
Number of rooms: 353
Reservation Options:
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Also Known As:
Hilton San Jose Hotel San Jose
Hilton Hotel San Jose
San Jose Hilton
Hotel Style:
#13 Family Hotel in San Jose
#14 Business Hotel in San Jose
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Questions & Answers

Here's what travellers have asked, with answers from Hilton San Jose staff and other travellers.
6 questions
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Newark, New Jersey
3 months ago
over a year ago

See all questions (6)

Questions? Get answers from Hilton San Jose staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We stayed on the 12th floor, you could go higher”
 of 5 bubbles dawncO3406BS, 1 Dec 2016 | Read review
“Upper floors have a great view of downtown San Jose”
 of 5 bubbles Springfield03, 23 Oct 2016 | Read review
“Corner suites are definitely roomier, although beware of the pool at night!”
 of 5 bubbles T6864ASvanessaf, 12 Oct 2016 | Read review
“corner room”
 of 5 bubbles Pugwash1968, 6 Oct 2016 | Read review
“higher floors facing south to get the best view of the Mountains”
 of 5 bubbles jqgoode, 9 Aug 2016 | Read review
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