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Hilton San Jose

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Hilton San Jose
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1,048 Reviews from our TripAdvisor Community

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Showing 1,004: English reviews
Austin, United States
Reviewed 26 January 2016

Our company held a 3-day meeting at the Hilton and the staff couldn't have been any more amazing. Hardworking and friendly! The meeting rooms met our expectations along with the great service the staff provided. We would return over and over again.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Sergio D
Gary H, General Manager at Hilton San Jose, responded to this review

Thank you for your recent review on Trip Advisor. We appreciate you taking the time to let us know about your stay. I was so pleased that you had a great stay with us and a successful meeting. Thank you for your comments regarding our staff. We do have an excellent team of hospitality professionals and their hard work is...

Los Angeles, California
Reviewed 25 January 2016

I stayed at another hotel in downtown which was closer to my son's place (4 Points Sheraton) and it was terribly noisy and I couldn't sleep so I had to find a quieter place to be able to sleep. The Hilton was the best. I requested a quiet room and got it #707 which was off both streets of the...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Michele P
Gary H, General Manager at Hilton San Jose, responded to this review

Thank you for your recent review on Trip Advisor. We appreciate you taking the time to let us know about your stay with us. Thank you as well for completing the Hilton survey that you received. I was pleased to hear that you enjoyed your "quiet" stay. We appreciate your feedback on the towels, glasses and breakfast and have shared...

Fresno, United States
Reviewed 25 January 2016

Nice clean hotel and very close to the convention center. We were there for a volleyball tournament so it was a great location. Staff was nice and helpful. Parking is awful. We ended up using valet parking because we couldn't find anything.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Karen L
Gary H, General Manager at Hilton San Jose, responded to this review

Thank you for your recent review on Trip Advisor. Customer feedback is very important to us and we share your comments with our entire team. I was pleased to hear that you enjoyed your stay including our convenient location and our friendly staff. I apologize for the parking situation. Our garage has 200 spaces and when we have large groups...

Half Moon Bay, California
Reviewed 23 January 2016

I stayed here and it is a great location as part of convention center. Room was nice. I have two complaints: elevators and noise There are 3 elevators servicing all 20 floors. The hotel was pretty full and the wait times were long for the elevator and many times the elevator was full and had to wait for a second....

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Helpful?
Thank MadridClydo
Gary H, General Manager at Hilton San Jose, responded to this review

Thank you for your recent review on Trip Advisor. We appreciate hearing back from our valued customers about their stay with us. I was pleased to hear that you liked your guestroom and found our location adjacent to the convention center to be very convenient. I apologize for the delays with the elevators and the noise situation. Due to a...

Martinez, United States
Reviewed 20 January 2016

This is a great Convention hotel and a great chain overall. Hilton always does a great job and have some nice comfy rooms. Comparatively to the Marriot, the hotel has better elevators and seemed to take and cater more to the Convention attenders by having great signage that welcomed us nicely.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Jason P
Gary H, General Manager at Hilton San Jose, responded to this review

Thank you for your recent review on Trip Advisor. It is always great to hear back from our valued customers about their stay with us. I was so pleased to hear that you had a nice stay and enjoyed our comfy rooms and friendly staff. Thank you for your business and we look forward to welcoming you back next year!...

West Simsbury, Connecticut
Reviewed 19 January 2016

What a wonderful Hilton location! Rooms are clean, airy, well equipped, lobby is bubbling with activity yet staff is on hand to assist with calling a cab, giving directions, answering questions- hope to stay on next business trip! Hilton honors room on concierge floor delightful, wonderful view, great place to work with a beverage and snacks

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Helpful?
Thank mtdjef
Gary H, General Manager at Hilton San Jose, responded to this review

Thank you for your recent review on Trip Advisor. We appreciate you taking the time to let us know about your stay with us. I was so pleased to hear that you found our location to be very convenient, our rooms clean and comfortable and our staff attentive and helpful. Thank you for your business and we look forward to...

Raleigh, North Carolina
Reviewed 18 January 2016

The Hilton San Jose really exceeded expectations and went above and beyond for me before and during my stay! I had booked a room for 4 nights at the Hilton for an event taking place primarily in the Marriott down the street - the Marriott was full at the time of booking. I was to be a vendor at the...

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Helpful?
Thank Ellen B
Gary H, General Manager at Hilton San Jose, responded to this review

Thank you for your recent review on Trip Advisor. We truly enjoy hearing back from our valued customers about their stay. I appreciate your comments and your detail regarding your experience. Traveling can be very challenging and should something not go as planned it is always appreciated when others go the extra mile to try and "Make It Right." I...

Fremont, California
Reviewed 17 January 2016 via mobile

Till now I have almost paid double the actual cost of my stay. I mailed the staff for updated folio and details on the refund date and the amount but still I have not received the details. This is not a right way of dealing with the guests.

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Helpful?
Thank Kumar Gaurav S
Gary H, General Manager at Hilton San Jose, responded to this review

Thank you for your recent review on Trip Advisor. We appreciate you letting us know about your stay with us. Please accept my apologies for the billing problem you experienced. As we want to insure this gets resolved, please do not hesitate to contact me if I can be of assistance. This information has been shared with our accounting department...

Reno, Nevada
Reviewed 17 January 2016 via mobile

The property was fairly basic not up to Hilton standards. Rooms were nice, although the restaurant was nice although it was not much more then a coffee shop. Also the front desk staff seemed very confused. And there was nobody to greet you for valet or Bell services at the entrance. If you plan to just go to your room...

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Helpful?
Thank Robert C
Gary H, General Manager at Hilton San Jose, responded to this review

Thank you or your recent review on Trip Advisor. Customer feedback is very important to our continuous improvement process. Please accept my apologies for what appears to have been a less than favorable check-in experience. First impressions are very important and I am sorry we did not get things off to a good start. Please be assured that this information...

Winchester, United Kingdom
Reviewed 15 January 2016

Very sterile, no real restaurant (more like a canteen), the bar is actually part of the lobby and not very inviting, the room was OK but also sterile. Not the hotels fault but there was a strange person running around the floors in the middle of the night, shouting and making a bit of a riot with didn't benefit the...

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Helpful?
1Thank AStrachwitz
Gary H, General Manager at Hilton San Jose, responded to this review

Thank you for your recent review on Trip Advisor. We always appreciate hearing back from our valued guests about their experience. We share your comments with our entire team. I apologize that it was not the overall experience you were looking for. We are anticipating some lobby renovations in the near future and will begin some new design plans for...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Hilton San Jose hotel is located in the capital of Silicon Valley, connected to the San Jose McEnery Convention Center and only three miles from the Mineta San Jose International Airport. ... more   less 

Additional Information about Hilton San Jose

Address: 300 Almaden Blvd, San Jose, CA 95110-2703
Region: United States > California > San Jose
Price Range: RM714 - RM2,018 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton San Jose 3.5*
Number of rooms: 353
Reservation Options:
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Also Known As:
Hilton San Jose Hotel San Jose
Hilton Hotel San Jose
San Jose Hilton
Hotel Style:
#13 Family Hotel in San Jose
#14 Business Hotel in San Jose
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Questions & Answers

Here's what travellers have asked, with answers from Hilton San Jose staff and other travellers.
6 questions
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Newark, New Jersey
4 months ago
over a year ago

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Questions? Get answers from Hilton San Jose staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Book at The Westin instead”
 of 5 bubbles 472willf, 16 Jan 2017 | Read review
“If HHonors, ask for Exec Floor on the 18th. Views are good out either side of hotel.”
 of 5 bubbles lostdownsouth, 23 Dec 2016 | Read review
“The higher floors had great view and seems to be more quiet”
 of 5 bubbles stevew012016, 18 Dec 2016 | Read review
“We stayed on the 12th floor, you could go higher”
 of 5 bubbles dawncO3406BS, 1 Dec 2016 | Read review
“Upper floors have a great view of downtown San Jose”
 of 5 bubbles Springfield03, 23 Oct 2016 | Read review
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