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BESTWESTERN Capistrano Inn

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316 Reviews from our TripAdvisor Community

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Showing 307: English reviews
Chicago
Reviewed 22 February 2017

This is a good budget motel. I did not realize it, but I picked this hotel twice in 5 years to stay at when in the area. This place is no frills, but has everything you need! The staff is friendly and helpful. It is in a decent location for visiting San Juan Capistrano. We could walk downtown and to...

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Helpful?
Thank Firefanne
Ossining, New York
Reviewed 20 February 2017

most cordial staff, helpful, caring, good location, setting of property. close to freeway, yet unable to hear it, close to Old mission, and the other side to the plaza. comfortable rooms(size, layout ) , beds& bedding fabric, and Clean, and amenities..i have been here 3x and gets better.. Oh the breakfast hall 6am>10am, so much to chose from!! and shuttle!!

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Thank Marilynn K
United States
Reviewed 22 January 2017

The hotel itself is located near the SJC mission. Rate was fair market value at $100 per night. There was pink mold in the shower (yuck), but in all fairness it is an older hotel, and if you know San Juan at all, well, a little shower mold never killed anyone - at least it wasn't black mold, right? Otherwise,...

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Thank none P
Robert G, General Manager at BESTWESTERN Capistrano Inn, responded to this review

Thank you for reaching out and reviewing you stay at our property. We are disappointed we failed to provide the service and accommodating we strive to. All feedback is shared and used by our team to better serve our next guest. Hotel has one handicapped ADA approved guest room with 18' toilet height. Hotel also has 2 mobility accessible rooms...

ripon, United States
Reviewed 12 January 2017

I've stayed here many times The hotel is located 5 min to the beach in one of the very best areas The staff is the very best courteous and professional and the hotel is always clean and well-maintained I have shopped many many hotels and this is by far the best hotel at the very best value Rob the manager...

Review collected in partnership with Best Western
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Thank Marty S
Manitoba
Reviewed 3 January 2017

Stayed at the BW in San Juan Capistrano on New Year's Eve, I was concerned about the potential for a crazy party night but my fears were groundless. Calm and everything I could have wished for in a peaceful night's sleep. Next morning we had a pleasant New Year's welcome from the breakfast staff. Great staff, great place and very...

Review collected in partnership with Best Western
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Thank Birta12
Los Olivos
Reviewed 19 December 2016

We attended a Christmas Party & most of us were from out of town. The BW Capistrano Inn was very accommodating by picking us up & dropping us off at the train station & restaurant where Party was held. The staff was very courteous & accommodating & rooms/bed very comfortable.

Review collected in partnership with Best Western
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Thank Judith B
Big River, California
Reviewed 24 November 2016

This was a nice and inexpensive place to stay. We stayed one night. Close destance to the beaches. Breakfast was good. Nice area to eat in. We sat pool side, nice warm morning. Nice variety of food choice.

Review collected in partnership with Best Western
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Thank kda117
Oregon
Reviewed 12 November 2016

I don't often get the opportunity to travel, but being that my daughter and her family relocated from Chicago to southern California, I was finally able to visit them. I rode the Amtrak from Albany, Or and this location worked out quite well. Walking distance from the station took me around fifteen minutes or less. Room 405 was in a...

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Thank Roberta G
Oak Park, California
Reviewed 4 November 2016 via mobile

This place is in need of improvement and renovation. Carpet in room was frayed, signage to hotel bad. Room was very dark and shabby. Won't stay here again. Needs to be upgraded. Not up to Best Western standards.

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1Thank Carol O
Robert G, General Manager at BESTWESTERN Capistrano Inn, responded to this review

Thank you very much for sharing your experience with us. We encourage and appreciate all feedback and we especially love when we can address and rectify a potential issue during a guests stay. We apologize for the challenge you experienced with locating the property. We are excited to say the 3 year Ortega highway project has been completed and the...

Reviewed 1 November 2016

This was an excellent choice and I would stay again. I wish the room was a little less expensive. It was a convenient distance to the horse show my granddaughter was competing at. The staff was friendly and very helpful. The room was very clean and the bed comfortable.

Review collected in partnership with Best Western
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Thank moreenp2016

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Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Spa
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Kitchenette
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Breakfast included
  • Multilingual Staff
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
The BEST WESTERN Capistrano Inn- The Swallows Resting Place. Discover why the city of San Juan Capistrano is a must see travel destination when you stay at this property located just two blocks from historical Mission San Juan Capistrano®. With easy access to the 5 freeway and our Central location between Los Angeles and San Diego the BEST WESTERN Capistrano Inn makes it easy to enjoy the area's many attractions. We believe location matters a lot. Located just Four miles from beautiful Orange County beaches and near Top attractions such as Knott's Berry Farm®, Soak City® Water Park, Disneyland®, California Adventure® and SeaWorld® this property offers the location at an affordable rate. Mission San Juan Capistrano® various events bring guests to our hotel year-round. However, our hospitality, spacious cool rooms and Best Western amenities are what make guests feel at home. This hotel boasts the friendliest service in town, and we're committed to making you feel welcomed and comfortable. Business guests of the BEST WESTERN Capistrano Inn will also appreciate this hotel's close proximity to area businesses including Costco® Wholesale, Wal-Mart®, Quest Diagnostics®, Mission Viejo Hospital, The Shops at Mission Viejo® and many more. Book your BEST WESTERN Capistrano Inn room today! Enjoy your stay with us. ... more   less 

Additional Information about BESTWESTERN Capistrano Inn

Address: 27174 Ortega Hwy, San Juan Capistrano, CA 92675-2702
Region: United States > California > Orange County > San Juan Capistrano
Price Range: RM468 - RM827 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BESTWESTERN Capistrano Inn 2.5*
Number of rooms: 108
Reservation Options:
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Also Known As:
Best Western Capistrano Hotel San Juan Capistrano
Best Western San Juan Capistrano
San Juan Capistrano Best Western
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Questions & Answers

Here's what travellers have asked, with answers from BESTWESTERN Capistrano Inn staff and other travellers.
5 questions
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22 days ago
Santa Clarita, CA
over a year ago
Lebanon, Maine

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Questions? Get answers from BESTWESTERN Capistrano Inn staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a room away from highway.”
TravelWorldSeeWithin, 17 Mar 2017 | Read review
“upper(walkup stairs)& grnd levels, parking in front of most rooms, some facing pool&brkfast hall, computers in lobby and brkfst room.”
519marilynnk, 19 Feb 2017 | Read review
“If disabled ask to see the room first”
n0nep, 21 Jan 2017 | Read review
“Rooms upstairs are quieter and offer a view of the mountainside.”
NowBeets2016, 6 Oct 2016 | Read review
“get a room with the patio. It is a nice place to have coffee in the morning.”
frankrP6334BX, 22 Sep 2016 | Read review
5 of 5