We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

BESTWESTERN Capistrano Inn

Show Prices
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
BESTWESTERN Capistrano Inn
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"moduleList":["handlers"]},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

316 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for BESTWESTERN Capistrano Inn
See the most recent reviews
Showing 307: English reviews
Roanoke Rapids
Reviewed 7 May 2016

Design of the hotel was only fair and facility was somewhat old, but the staff made an excellent attempt to create a pleasant stay with a clean room, very friendly service, and a good breakfast. There was also a free shuttle to the local area between 9 and 6.

Review collected in partnership with Best Western
 Report
Helpful?
Thank Edward H
Robert G, Guest Relations Manager at BESTWESTERN Capistrano Inn, responded to this review

Jeremy Parham Guest Service Manager BEST WESTERN Capistrano Inn, replied to this review, May 17 2016 We want to say thank you for taking the time to comment on your experience. All feedback is shared and used to better serve our next guest. We are all happy that you had a restful and great stay in the beautiful historical city...

Hemet, United States
Reviewed 6 May 2016

Extremely bad noise reduction, bad employee attitude, no compensation for a bad stay. The noise was so bad in my room I had to check out at 4:30 in the morning, even though I complained about it I was offered no compensation.

Review collected in partnership with Best Western
 Report
Helpful?
Thank John G
Robert G, General Manager at BESTWESTERN Capistrano Inn, responded to this review

We appreciate all feedback and desire to rectify any issue once notified. Our sincere apologize for your inconvenience during your stay. We are disappointed our night staff did not resolve the noise complaint immediately. I assure you will discuss empowerment of all desk staff members at our next management meeting. We will be reaching out to you directly to resolve...

Sun Valley, United States
Reviewed 7 April 2016

Took family to San Juan Capistrano mission and chose this hotel because it's 1/2 mile from Mission so we could walk. Super comfortable room and excellent breakfast. Family loved it -- felt like we were on an expensive vacation.

Review collected in partnership with Best Western
 Report
Helpful?
Thank Joseph A
Robert G, Guest Relations Manager at BESTWESTERN Capistrano Inn, responded to this review

Jeremy Parham Guest Service Manager, BEST WESTERN Capistrano Inn, replied to this review, May 17 2016 We want to say thank you for taking the time to comment on your experience. All feedback is shared and used to better serve our next guest. We are all happy that you had a great stay in the beautiful historical city of San...

NYC, United States
Reviewed 6 April 2016

I wasn't expecting much when I came here. I just wanted to be close to The Mission (of San Juan Capistrano.) I was so happy with this place. I was here for business, but will return for business or just a happy break.

Review collected in partnership with Best Western
 Report
Helpful?
Thank Annick B
Robert G, Guest Relations Manager at BESTWESTERN Capistrano Inn, responded to this review

Jeremy Parham, Guest Service Manager, BEST WESTERN Capistrano Inn, replied may 17th 2016 We want to say thank you for taking the time to comment on your experience. We are all happy that you had a restful stay at our hotel, and we are always excited when we exceed a guests expectations! Being so close to the beautiful and historic...

San Diego, United States
Reviewed 22 March 2016

For the business traveler who wants a hotel as a base during the day, this is a great location off of I-5, and the staff is very helpful with such requests as an early check-in. It's not a resort, just a very well located place to unwind and change for and between meetings.

Review collected in partnership with Best Western
 Report
Helpful?
Thank John L
Robert G, Guest Relations Manager at BESTWESTERN Capistrano Inn, responded to this review

Jeremy Parham, Guest Service Manager BEST WESTERN Capistrano Inn, replied may 17th 2016 Thank you for taking the time to comment on your experience! We're happy that our complimentary WIFI and our front desk staff were able to assist you in your stay here at the hotel! We are all happy that you had a restful and great stay in...

Portland, Oregon
Reviewed 20 March 2016

We stay here while visiting my step-son who lives in Dana Point. Had a very nice 2 night stay. room was clean, Staff way very helpful when we had a problem with the refrigerator, was fix right away. Good parking but I would not recommend this for a large rig like a trailer or motorhome. This is a beautiful area...

 Report
Helpful?
Thank cowboysteve
Robert G, Guest Relations Manager at BESTWESTERN Capistrano Inn, responded to this review

Jeremy Parham, Guest service Manager BEST WESTERN Capistrano Inn, replied May 17th 2016 We want to say thank you for taking the time to comment on your experience with us here at the Capistrano Inn. All feedback is shared with the departments and used to better serve our next guest. We take great pride in trying to accommodate guests with...

Anchorage, Alaska
Reviewed 17 March 2016

Stayed here passing through on a motorcycle trip. Very pleasant stay, reasonably priced. Service at the reception was very friendly and helpful. Free wi-fi. Safe and parking was right in front of the room.

 Report
Helpful?
Thank Roger R
Robert G, Guest Relations Manager at BESTWESTERN Capistrano Inn, responded to this review

Jeremy Parham, Guest Service Manager BEST WESTERN Capistrano Inn, replied May 17th 2016 We want to say thank you for taking the time to share with us on your experience here at BEST WESTERN Capistrano Inn. We share all feedback with our departments to better serve our next guest.We're so glad you took advantage of our complimentary Wi-fi and that...

West Chester, Pennsylvania
Reviewed 5 March 2016 via mobile

Adjacent to I-5 exit but adequately quiet. Well maintained. Stayed here several days and found it comfortable. Freshly painted room, nice furnishings, new bedding, linens and towels and very large flat screen. Staff are helpful and polite. Very nice breakfast selection included.

 Report
Helpful?
1Thank r k
Robert G, Guest Relations Manager at BESTWESTERN Capistrano Inn, responded to this review

Jeremy Parham, Guest Service Manager BEST WESTERN Capistrano Inn, replied May 17th 2016 We want to say thank you for taking the time to comment on your experience. We are proud to say we have renovated nearly 100% of the hotels interior, and are very happy that our front desk staff could accommodate your needs! We are all happy that...

New Richmond, Wisconsin
Reviewed 3 March 2016

We stayed at the Best Western Capistrano due to pricing compared to the coast. We rented 2 rooms and we were all very pleased with the accommodations. The rooms were updated and very clean - the beds were wonderful. The breakfast area was large and comfortable and they had a very nice selection of items - something for everyone. But...

 Report
Helpful?
2Thank wbshoo
Robert G, Guest Relations Manager at BESTWESTERN Capistrano Inn, responded to this review

Jeremy Parham Guest Service Manager BEST WESTERN Capistrano Inn, replied May 17th 2016 We want to say thank you for taking the time to comment on your experience. All feedback is shared and used to better serve our next guest. Here at the hotel we strive to be excellent in our customer service and are pleased that we could accommodate...

Duarte, California
Reviewed 29 February 2016

Pool a little on cool side, Spa was nice. Great Wi-Fi--, great breakfast, great bed. Rushed in morning--pool opens at 10 and checkout at 11am----rushed. The room was a nice size. would probably stay here again.

Review collected in partnership with Best Western
 Report
Helpful?
Thank jblake_7
Robert G, Guest Relations Manager at BESTWESTERN Capistrano Inn, responded to this review

Jeremy Parham Guest Service Manager, BEST WESTERN Capistrano Inn, replied May 17th 2016 Thank you for taking the time to comment on your experience here at The BEST WESTERN Capistrano Inn. All feedback is shared with the appropriate departments and used to better serve our next guest. We are sorry you felt rushed when you stayed with us, it is...

21 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (17)
Viewed
Pool/Beach Area (1)
Viewed
Bathroom (2)
Viewed
Room/Suite (3)
Viewed
Dining (3)
Viewed
View from Room (1)
Viewed
Other (7)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (4)
Viewed
Hotel & Grounds (3)
Viewed
Dining (1)
Check In Check Out
Hotels you might also like...
Also consider these accommodations in or near San Juan Capistrano
3.7 km away
Residence Inn Dana Point San Juan Capistrano
Residence Inn Dana Point San Jua...
#2 of 3 in San Juan Capistrano
160 reviews
5.0 km away
BEST WESTERN PLUS Marina Shores Hotel
5.1 km away
Quality Inn & Suites Oceanview
Show Prices
Show Prices
Show Prices
4.8 km away
DoubleTree Suites by Hilton Doheny Beach - Dana Point
8.2 km away
Holiday Inn Express San Clemente North
5.9 km away
Dana Point Marina Inn
Dana Point Marina Inn
#8 of 12 in Dana Point
318 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Spa
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Kitchenette
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Breakfast included
  • Multilingual Staff
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
The BEST WESTERN Capistrano Inn- The Swallows Resting Place. Discover why the city of San Juan Capistrano is a must see travel destination when you stay at this property located just two blocks from historical Mission San Juan Capistrano®. With easy access to the 5 freeway and our Central location between Los Angeles and San Diego the BEST WESTERN Capistrano Inn makes it easy to enjoy the area's many attractions. We believe location matters a lot. Located just Four miles from beautiful Orange County beaches and near Top attractions such as Knott's Berry Farm®, Soak City® Water Park, Disneyland®, California Adventure® and SeaWorld® this property offers the location at an affordable rate. Mission San Juan Capistrano® various events bring guests to our hotel year-round. However, our hospitality, spacious cool rooms and Best Western amenities are what make guests feel at home. This hotel boasts the friendliest service in town, and we're committed to making you feel welcomed and comfortable. Business guests of the BEST WESTERN Capistrano Inn will also appreciate this hotel's close proximity to area businesses including Costco® Wholesale, Wal-Mart®, Quest Diagnostics®, Mission Viejo Hospital, The Shops at Mission Viejo® and many more. Book your BEST WESTERN Capistrano Inn room today! Enjoy your stay with us. ... more   less 

Additional Information about BESTWESTERN Capistrano Inn

Address: 27174 Ortega Hwy, San Juan Capistrano, CA 92675-2702
Region: United States > California > Orange County > San Juan Capistrano
Price Range: RM471 - RM815 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BESTWESTERN Capistrano Inn 2.5*
Number of rooms: 108
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Booking.com, Hotwire, Orbitz, Travelocity, Priceline, Best Western, Cancelon, TripOnline SA and getaroom.com so you can book your BESTWESTERN Capistrano Inn reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Capistrano Hotel San Juan Capistrano
Best Western San Juan Capistrano
San Juan Capistrano Best Western
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from BESTWESTERN Capistrano Inn staff and other travellers.
5 questions
Ask a question
19 days ago
Santa Clarita, CA
over a year ago
Lebanon, Maine

See all questions (5)

Questions? Get answers from BESTWESTERN Capistrano Inn staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a room away from highway.”
TravelWorldSeeWithin, 17 Mar 2017 | Read review
“upper(walkup stairs)& grnd levels, parking in front of most rooms, some facing pool&brkfast hall, computers in lobby and brkfst room.”
519marilynnk, 19 Feb 2017 | Read review
“If disabled ask to see the room first”
n0nep, 21 Jan 2017 | Read review
“Rooms upstairs are quieter and offer a view of the mountainside.”
NowBeets2016, 6 Oct 2016 | Read review
“get a room with the patio. It is a nice place to have coffee in the morning.”
frankrP6334BX, 22 Sep 2016 | Read review
5 of 5