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05/11/2017 06/11/2017
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    Extended Stay America - San Francisco - San Mateo - SFO

    1830 Gateway Dr, San Mateo, CA 94404-2467
    +1 877-432-9997
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    05/11/2017 06/11/2017
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    US$214
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    Traveller (13)
    Room & Suite (13)
    Dining (1)
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    Overview
    • Excellent24%
    • Very good22%
    • Average14%
    • Poor10%
    • Terrible30%
    Travellers talk about
    Free Wifi
    Free Parking
    Breakfast included
    Non-Smoking Rooms
    Suites
    Kitchenette
    Pets Allowed
    Wheelchair Access
    Tennis Court
    Self-Serve Laundry
    2.5 Star Hotel
    All hotel details
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    San Francisco Marriott Marquis
    5,653 reviews
    #27 of 230 hotels in San Francisco
     
    Country Inn & Suites By Carlson, San Carlos
    514 reviews
    #1 of 7 hotels in San Carlos
     
    Best Western Plus El Rancho Inn
    2,014 reviews
    #1 of 7 hotels in Millbrae
     
    Hilton Garden Inn San Mateo
    618 reviews
    #2 of 12 hotels in San Mateo
     
    Rooms
    5 Nov6 Nov
    |
    1 room, 2 adults, 0 children
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    Standard Room

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    Write a Review
    Reviews (128)
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    1 - 5 of 124 reviews

    Reviewed 1 week ago

    The room assigned was a mess! Bed was unmade with tissues and cereal on floor. Ruby at the front desk was very nice and apologetic and quickly found me a clean room by actually going room to room! She provided me contact info for Management...More

    Review collected in partnership with Extended Stay
    Thank 541herberte
    Response from 00esa, Manager at Extended Stay America - San Francisco - San Mateo - SFOResponded 1 week ago

    Thank you for choosing to stay at our hotel. We are sorry to know for the problems you had with your initial room, but we are happy that Ruby resolved your issue to your satisfaction. We also apologize for any other issues you had while...More

    Reviewed 2 weeks ago via mobile

    A truly awful hotel, with lots of extras. Extra dirt, extra charges, extra languages (nobody speaks English) extra noise. Never stay here if you can avoid it. Oh, and my coup-de-grace is that I as a disabled guest could not get into the bathroom because...More

    Thank MartinHalford
    Response from 00esa, Manager at Extended Stay America - San Francisco - San Mateo - SFOResponded 2 weeks ago

    We are disheartened to read your review. Please accept our sincere apologies for the problems you encountered and the inconvenience they caused. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced...More

    Reviewed 2 weeks ago

    Would not recommend this hotel. Worst experience ever. Awful customer service. Room was already occupied when arrived. Was not told that they only clean when checking out or stay is beyond 7 days. Awful.More

    Review collected in partnership with Extended Stay
    Thank ilaisaanet2017
    Response from 00esa, Manager at Extended Stay America - San Francisco - San Mateo - SFOResponded 2 weeks ago

    Please accept our apologies for failing to provide you with a pleasant stay. Your comments have prompted us to double our efforts so we can be sure to meet the high standards you expect from us every single stay. We are committed to making sure...More

    Reviewed 10 August 2017

    I stayed one weekend night in August 2017 and it was one of the most horrible hotels. The bed sheets were paper thin, worn out, rough, and very uncomfortable. The toilet was leaking all over the floor. I would not recommend this place to anyone...More

    Review collected in partnership with Extended Stay
    1  Thank JAVIERGCARDENAS
    Response from 00esa, General Manager at Extended Stay America - San Francisco - San Mateo - SFOResponded 11 August 2017

    We appreciate your comments about the condition of the hotel. We have shared your feedback with the appropriate individuals in our organization who are finalizing our future refresh. We deeply regret the inconvenience caused, and please give us another chance to impress you on a...More

    Reviewed 4 August 2017

    For the price it is what it is. The room was clean, bedding a little stained (couldn't be washed out). The sofabed was old & small. It had that uncomfortable bar running through it. What can you expectMore

    Review collected in partnership with Extended Stay
    Thank U210FArobertg
    Response from 00esa, General Manager at Extended Stay America - San Francisco - San Mateo - SFOResponded 5 August 2017

    Robert, thank you for staying with us. We are glad your overall visit was pleasant and that you and your family liked your clean room. However, we are sorry for not meeting all of your expectations and regret the inconvenience it caused. We invite you...More

    San Francisco Marriott Marquis
    5,653 reviews
    #27 of 230 hotels in San Francisco
     
    Country Inn & Suites By Carlson, San Carlos
    514 reviews
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    Best Western Plus El Rancho Inn
    2,014 reviews
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    Hilton Garden Inn San Mateo
    618 reviews
    #2 of 12 hotels in San Mateo
     
    About
    Amenities
    • Top amenities
    • Free Parking
    • Free High Speed Internet ( WiFi )
    • Breakfast included
    • Hotel Amenities
    • Free Parking
    • Self-Serve Laundry
    • Breakfast included
    • Room amenities
    • Microwave
    • Things to do
    • Tennis Court
    Details
    • Price range
    • US$125 - US$252 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Room types
    • Kitchenette ,
    • Non-Smoking Rooms ,
    • Suites ,
    • Family Rooms
    • Number of rooms
    • 136
    • Reservation Options
    • TripAdvisor is proud to partner with Extended Stay, Hotels.com, Expedia, Travelocity, Booking.com, Priceline, Orbitz, TripOnline SA and Hotwire so you can book your Extended Stay America - San Francisco - San Mateo - SFO reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United States >
    • California >
    • San Mateo
    • Also Known As
    • Homestead San Mateo ,
    • Homestead Suites San Mateo ,
    • San Mateo Homestead Suites
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    Traveller (13)
    Room & Suite (13)
    Dining (1)
    Hotel & Grounds (10)
    Bathroom (2)
    Nearby
    Hilton Garden Inn San Mateo
    618 reviews
    .66 km away
     
    Country Inn & Suites By Carlson, San Carlos
    514 reviews
    5.36 km away
     
    San Francisco Marriott Marquis
    5,653 reviews
    27.52 km away
     
    Best Western Plus El Rancho Inn
    2,014 reviews
    11.67 km away
     
    Nearby Restaurants
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    Pieology
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    Nearby Attractions
    Hillbarn Theatre
    23 reviews
    1.72 km away
    The San Mateo Japanese Garden
    175 reviews
    3.63 km away
    Clubhouse Bistro
    26 reviews
    .57 km away
    Oceanic Foot Spa
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    Questions & Answers
    Get quick answers from Extended Stay America - San Francisco - San Mateo - SFO staff and past guests.
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    Room Tips
    "Choose King Size Rooms!"
    Read review
    "a lot of luggage don't get a room on 2nd floor-no elevator"
    Read review
    "no good room"
    Read review
    "2nd floor south side, away from freeway side"
    Read review
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