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They have terrible customer service. The staff was very rude. They had very basic amenities. The room had a really bad smell. It was a combination of sweaty gym socks and spoiled milk. I did not enjoy my stay here.More
Thank Shirley C
Response from 00esa, General Manager at Extended Stay America - San Francisco - San Mateo - SFOResponded 17 May 2017
Shirley, we certainly apologize for the issues you encountered which led to a disappointing stay as it is never our intention to lose focus on providing you with the hospitality you deserve. We will be sure to share your feedback with the entire team and...More
Liked this property and has it all in this budget. One needs to be careful while picking a hotel in this budget. If the stay is long, pick a king size bedroom that gives around 25 square feet more space than the queen bed room....More
Response from 00esa, General Manager at Extended Stay America - San Francisco - San Mateo - SFOResponded 3 April 2017
Thank you for choosing yo stay at Extended Stay America - San Francisco - San Mateo - SFO. We are delighted to know you enjoyed your time with us and that you were impressed with all the aspects of our hotel, especially with our Front...More
I stayed at this Extended Stay January 2017. Upon arrival the front desk associate could not find my hotel reservation and was reluctant to even look for it. Once I arrived in the room there was a distinct odor. Housekeeping did not do a thorough...More
1 Thank Blakelee B
Response from HSDSNMPropMgr, General Manager at Extended Stay America - San Francisco - San Mateo - SFOResponded 12 January 2017
Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience.
I am concerned about the housekeeping service issues you...More
It is really value for money. It is more comfortable than other same class of hotel. The front desk person was really friendly and helpful. I quite enjoy staying here. We may come back again soon. It has good access to the parking lot.More
Thank Aaron William L
Response from Manager_11525, Manager at Extended Stay America - San Francisco - San Mateo - SFOResponded 11 January 2017
Your feedback is important. Thank you for sharing. We are pleased to read you found value in our affordable rates and the friendliness of our staff. Once more, thank you for posting your review. We look forward to having you visit with us again in...More
Had a family emergency and had to go to the Redwood City area. All the other hotels were booked, or average around $300/night so we book this hotel. The staff is very friendly and helpful. There is no room service, unless you pay an extra...More
Response from HSDSNMPropMgr, General Manager at Extended Stay America - San Francisco - San Mateo - SFOResponded 3 January 2017
Thank you for taking the time to tell us about your experience.
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We hope that you will...More
US$160 - US$296 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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