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Residence Inn San Francisco Airport/San Mateo

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Residence Inn San Francisco Airport\/San Mateo
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194 Reviews from our TripAdvisor Community

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There are newer reviews for Residence Inn San Francisco Airport/San Mateo
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Showing 182: English reviews
Granite Bay, California
Reviewed 23 May 2016

While Staying here last week my husband had a heart attack. I asked the hotel to extend my stay, possibly until the weekend, because I did not know exactly when they would release him. I was told, "No problem." When I returned from the hospital the next day I was told I had to vacate the room by the next...

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Helpful?
Thank Maevilyn
ResInnSM, Front Office Manager at Residence Inn San Francisco Airport/San Mateo, responded to this review

Good afternoon, I am very concerned about your experience during your stay here. Our Operations Manager should be reaching out to you shortly. Please be aware we take all of our guest's needs very seriously and we will do everything we can to ensure this does not reoccur.

San Francisco, California
Reviewed 16 May 2016

We spent 5 days at this property because of a fire in our apartment. The room was clean and well maintained. The cleaning staff were punctual and restocked the amenities and cleaned the kitchen (including the dishes). The sofa converted over to a bed and they had extra comforters and pillows. The breakfast seemed alright - nothing fancy. It was...

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Helpful?
Thank Sairam V
Burlingame, California
Reviewed 16 May 2016 via mobile

We were charged a different rate than we were quoted and were treated incredibly rudely when attempting to work out this issue. In communications with staff, management indicated that we may be lying and that the person who booked our room didn't have the authority to confirm our rate, despite being the person who answered the phone for this service....

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Helpful?
1Thank CathySt-St
ResInnSM, Front Office Manager at Residence Inn San Francisco Airport/San Mateo, responded to this review

Dear Cathy, Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Residence Inn San Francisco Airport/San Mateo. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the...

Reviewed 10 May 2016

The kitchen had everything that you would need & it was very modern. Bathroom was excellent. The layout was great including a desk & couches. New TV. Very comfortable bed. Parking was steps away and free.

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Helpful?
Thank Gordon R
Denver
Reviewed 6 May 2016

Over the past 10 years, I have stayed at this property. If has been a few years since I've been back, and I was totally pleased with my experience. Arturo at the front desk is all about customer service. I was happy with my room - they have done a lot of updates and upgrades to the property in general...

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Helpful?
Thank cporter187
Bay Area, USA
Reviewed 26 April 2016

Given how nice this place is -- and it's VERY nice -- we were surprised at how little we enjoyed staying here. The place is clearly designed for the long-term business traveler, with the studio unit including a queen bed and a beautifully-appointed full kitchen, but it works just fine for couples too. The layout is like an urban studio...

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Helpful?
Thank goalkick9
Arturo S, General Manager at Residence Inn San Francisco Airport/San Mateo, responded to this review

Thank you for taking the time to submit a survey. Though it appears the stay was not particularly enjoyable, I do appreciate the detail and apologize for the issues you experienced. I'm afraid there is not much we can do about the size of our water heaters, though I'm not sure you referred to them as "European style" but I...

New Fairfield, Connecticut
Reviewed 28 March 2016

This hotel was terrific! Staff was awesome and welcoming! Room was clean and roomy. the breakfast was a plus! Very comfortable, large kitchen area and bathroom was immaculate. Big closet and in room iron was helpful.We would return again.

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Helpful?
Thank blessedmomx4
Arturo S, General Manager at Residence Inn San Francisco Airport/San Mateo, responded to this review

Thank you for the Awesome review! We're glad to hear the room was spacious and clean, and it's always nice to hear the staff was welcoming. We look forward to seeing you next time you're in the area and thanks so much for staying with us!

Houston, Texas
Reviewed 27 March 2016

I had to stay in the San Mateo/Foster City area for a month. Although a little expensive (I imagine some companies get a good corporate rate), I found this hotel to be quite good for what I needed. The kitchen was fully equipped, the 2 story unit provided enough space, and the beds were really comfortable. The room was inside...

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Helpful?
Thank Pat M
Arturo S, General Manager at Residence Inn San Francisco Airport/San Mateo, responded to this review

Pat, we're glad to hear you had a nice stay. We're glad the executive penthouse worked out well for your needs during your stay. I also appreciate the compliments to our staff, as "friendly and helpful" are great descriptors for positive service. I'm glad to hear the kitchen served you well for making breakfast :) Thanks again for staying with...

Los Angeles, California
Reviewed 8 February 2016

This hotel is so great...it's like a home away from home. The service is exceptional, the rooms are tasteful and comfortable, and the breakfast is excellent. There is nothing to be disappointed about!

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Helpful?
Thank Janice P
Arturo S, General Manager at Residence Inn San Francisco Airport/San Mateo, responded to this review

A "home away from home" is the ultimate compliment for us. It means we did our job and did it well - so thank you for the very nice review. We hope to see you again next time you find yourself in the area, Janice. Thanks again for staying with us : )

Los Angeles, California
Reviewed 1 February 2016

Very spacious and clean. The property is right next to the freeway but I heard no noise at night. The room had two floors, two large beds, two bathrooms and a sofa bed. Perfect for a family. Feels like a mini home.

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Helpful?
Thank Cassio G
Arturo S, General Manager at Residence Inn San Francisco Airport/San Mateo, responded to this review

Cassio, thank you for taking the time to submit a review. We take the part about the room feeling "like a mini-home" as a great compliment. Thank you for staying with us and we hope to see you next time you find yourself in the area.

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Near Residence Inn San Francisco Airport/San Mateo

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
GreenPartner Learn More
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Breakfast included
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
Official Description (provided by the hotel)
Thrive on Long StaysBook your 2012 US Open stay at our newly Renovated Residence Inn by Marriott San Francisco Airport/ San Mateo hotel located 8.6 miles from San Francisco International Airport (SFO) and 20 miles from the tournament! Spacious suites with separate living and sleeping areas, fully equipped kitchens, and free high-speed Internet access provide guests the perfect extended stay accommodations. Join us for a complimentary breakfast buffet and light dinner Mon-Thurs evenings in our Gatehouse. Bridgepointe and Hillsdale Shopping Centers conveniently located to our hotel. Hotel is near many excellent golf courses including Mariners Point and Poplar Creek. Fun is found at attractions Malibu Grand Pix Go-Kart & Golf, San Mateo Expo Center, Coyote Point Recreational Area and San Francisco's major league sports events at Candlestick and AT&T Park. After all this excitement relax in the pool, spa and Sport Court at the Residence Inn by Marriott San Francisco Airport San Mateo hotel. ... more   less 

Additional Information about Residence Inn San Francisco Airport/San Mateo

Address: 2000 Winward Way, San Mateo, CA 94404
Region: United States > California > San Mateo
Price Range: RM704 - RM1,738 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn San Francisco Airport/San Mateo 3*
Number of rooms: 160
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Also Known As:
Residence Inn San Francisco Airport/San Mateo Hotel San Mateo
Residence Inn San Mateo
San Mateo Residence Inn
Hotel Style:
#3 Business Hotel in San Mateo
#5 Family Hotel in San Mateo
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Questions & Answers

Here's what travellers have asked, with answers from Residence Inn San Francisco Airport/San Mateo staff and other travellers.
2 questions
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Questions? Get answers from Residence Inn San Francisco Airport/San Mateo staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a penthouse suite located in back of inn.”
 of 5 bubbles Idlemom, 18 Jan 2017 | Read review
“Good hotel at reasonable cost”
 of 5 bubbles tukumartpt, 30 Nov 2016 | Read review
“Higher floors have less A/C unit noise”
 of 5 bubbles Alpagot, 1 Sep 2016 | Read review
“I always ask for a quiet room. This usually takes care of issues with elevator, ice machines, traffic noise, faulty ac.”
 of 5 bubbles Claudia0708, 23 May 2016 | Read review
“Don't get into a situation where you need help from the hotel.”
 of 5 bubbles Maevilyn, 22 May 2016 | Read review
5 of 5