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06/11/2017 07/11/2017
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    Extended Stay America - San Rafael - Francisco Blvd East

    1775 Francisco Blvd E, San Rafael, CA 94901-5589
    +1 877-432-9997
    Hotel website
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    06/11/2017 07/11/2017
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    US$214
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    Traveller (27)
    Room & Suite (17)
    Dining (3)
    Overview
    • Excellent40%
    • Very good23%
    • Average19%
    • Poor12%
    • Terrible6%
    Travellers talk about
    “front desk” (30 reviews)
    “full kitchen” (8 reviews)
    Free Wifi
    Free Parking
    Breakfast included
    Pool
    Non-Smoking Hotel
    Family Rooms
    Fitness centre
    Kitchenette
    Pets Allowed
    Wheelchair Access
    Business Centre
    Laundry Service
    Self-Serve Laundry
    2.5 Star Hotel
    All hotel details
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    1 room, 2 adults, 0 children
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      US$214
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    Write a Review
    Reviews (168)
    Traveller rating
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    1 - 5 of 160 reviews

    Reviewed 4 weeks ago via mobile

    Extended Stay America is a great place to stay. Management and staff are pleasant and accommodating. I would recommend Extended Stay America to anyone wanting to stay in San Rafael for business or pleasure.More

    Thank BrianLabio
    Response from 00esa, Manager at Extended Stay America - San Rafael - Francisco Blvd EastResponded 4 weeks ago

    Brian, thank you so much for confirming to others that what a great choice Extended Stay America is! We strive to provide an outstanding experience to all of our guests, and we are delighted to know we accomplished this while you were here. We appreciate...More

    Hotel's Favourite
    Reviewed 24 July 2017

    Other than the rude check-in staff member, Logan, my stay was excellent. She never asked questions or gave hotel policies. I was not informed during check-in that the full amount of my stay was charged at check-in. When I called down for supplies, ie. soap,...More

    Review collected in partnership with Extended Stay
    Thank Florence P
    Response from 00esa, General Manager at Extended Stay America - San Rafael - Francisco Blvd EastResponded 25 July 2017

    Florence, first of all, we apologize for the behavior of our associate, and thank you for informing us of this incident. We can understand your disappointment, and we're sorry for the inconvenience you encountered. We provide thorough training for all associates, and we will redouble...More

    Reviewed 4 September 2017

    Stayed @ Stay America in San Rafael for 1 night. I've never written neg review but..the sheets had two kinds of stains (poop streak on fitted sheet and black mildew on pillow case - GROSS!!) that we didn't notice until we got out of bed...More

    Thank deb874
    Response from 00esa, General Manager at Extended Stay America - San Rafael - Francisco Blvd EastResponded 4 September 2017

    Please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping department in order to ensure changes are...More

    Reviewed 3 September 2017

    I had two different reservations for two consecutive nights made on Hotwire. When I checked in the front desk person acknowledged that I had a second night but had to check out in the morning and re-check in and keep the same room. No problem....More

    Thank PacHeightsTraveler
    Response from 00esa, General Manager at Extended Stay America - San Rafael - Francisco Blvd EastResponded 4 September 2017

    We cannot apologize enough for the poor service you received from our front desk associate. Your comments have prompted our management team to redouble training efforts so we can be sure to meet the high standards you should always expect from us every single stay....More

    Reviewed 28 August 2017

    We stayed the Extended Stay America, San Rafael. It is clean and adequate and features kitchens in each room. Visitors must request cutlery, dishes, etc. at the main desk. The hotel was quiet. My only complaint was their Take and Go Breakfast. There was no...More

    Thank JoanElaine1947
    Response from 00esa, General Manager at Extended Stay America - San Rafael - Francisco Blvd EastResponded 28 August 2017

    Thank you for sharing your candid feedback. It’s nice to know you liked our kitchenette and were impressed with our front desk associate. Having said that, I am sorry for not meeting your expectations in regard to our grab-and-go breakfast and have shared your concerns...More

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    About
    Amenities
    • Top amenities
    • Pool
    • Free Parking
    • Free High Speed Internet ( WiFi )
    • Fitness Centre with Gym / Workout Room
    • Breakfast included
    • Hotel Amenities
    • Free Parking
    • Business Centre with Internet Access
    • Self-Serve Laundry
    • Breakfast included
    • Laundry Service
    • Room amenities
    • Microwave
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Hot Tub
    • Heated pool
    • Indoor pool
    Details
    • Price range
    • US$135 - US$266 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Room types
    • Kitchenette ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 112
    • Reservation Options
    • TripAdvisor is proud to partner with Travelocity, Booking.com, Hotels.com, Expedia, Priceline, Orbitz, Extended Stay, Ctrip TA, TripOnline SA, Hotwire, Cancelon, Cheap Tickets and getaroom.com so you can book your Extended Stay America - San Rafael - Francisco Blvd East reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United States >
    • California >
    • Marin County >
    • San Rafael
    • Also Known As
    • Extended Stay Deluxe San Rafael Hotel San Rafael ,
    • Extended Stay San Rafael ,
    • San Rafael Extended Stay ,
    • Extended Stay America - San Rafael - Francisco Blvd East CA - Marin County
    Add Photo Photos
    Traveller (27)
    Room & Suite (17)
    Dining (3)
    Pool & Beach (3)
    Hotel & Grounds (24)
    Bathroom (4)
    Business Centre & Event Rooms (2)
    Nearby
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    1.40 km away
     
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    7.09 km away
     
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    878 reviews
    2.97 km away
     
    Marin Suites Hotel
    592 reviews
    2.79 km away
     
    Nearby Restaurants
    Rustic Bakery
    87 reviews
    1.55 km away
    Marin Brewing CO
    199 reviews
    1.56 km away
    Farmshop
    135 reviews
    1.52 km away
    The Melting Pot
    71 reviews
    1.27 km away
    Nearby Attractions
    Golden Gate Ferry
    191 reviews
    1.51 km away
    Marin Country Mart
    24 reviews
    1.31 km away
    Diesel Bookstore
    7 reviews
    1.43 km away
    The Village at Corte Madera
    12 reviews
    2.67 km away
    Ask a question
    Questions & Answers
    BorderCollie04
    10 May 2017|
    AnswerShow all 3 answers
    Response from Maria L | Reviewed this property |
    no
    0
    Votes
    Google Translation
    landonp842
    12 December 2016|
    Answer
    Response from Timeseeker | Reviewed this property |
    I really can't answer that, but based on the fact that they offer bare basics for what little they do offer, I wouldn't count on it.
    0
    Votes
    Lisa R
    8 March 2015|
    AnswerShow all 3 answers
    Response from Anastasia G | Reviewed this property |
    ann was complete on breakfast items coffee and tea aavailable also, more than enough to get your day started
    0
    Votes
    Room Tips
    "Check room to make sure it's clean before you unpack"
    Read review
    "Choose another hotel"
    Read review
    "Higher floor probably safer, room on back side of hotel probably quieter."
    Read review
    "Rooms with sunny side view perfect"
    Read review
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