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Embassy Suites by Hilton Hotel San Rafael - Marin County / Conference Center

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Embassy Suites by Hilton Hotel San Rafael - Marin County \/ Conference Center
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1,065 Reviews from our TripAdvisor Community

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There are newer reviews for Embassy Suites by Hilton Hotel San Rafael - Marin County / Conference Center
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Showing 1,036: English reviews
Davenport, Iowa
Reviewed 9 May 2016

This is an older hotel, but seemed very clean. Our room was very comfortable and clean. They had a "manager's reception" from 5:30 to 7:30 where they had several different free alcoholic beverages and some snack foods. My daughter and I enjoyed this as we were tired from traveling and weren't hungry enough to go back out for dinner. They...

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Helpful?
Thank Ilikehomebest
IzzyNavarrete, Sales Coordiantor at Embassy Suites by Hilton Hotel San Rafael - Marin County / Conference Center, responded to this review

Dear Ilikehomebest, Thank you for giving us a positive rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We look forward to your next stay with us! Take care! Sincerely, Izzy Sales Coordiantor

University Place, Washington
Reviewed 9 May 2016

The staff rocks, food service is awesome. The rooms are shady at best. Mine stunk like cigarette smoke. Wasn't deep cleaned just surfaced wiped. Dirt and dust in the corners and ledges. This facility is OLD!

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank corey306
IzzyNavarrete, Sales Coordinator at Embassy Suites by Hilton Hotel San Rafael - Marin County / Conference Center, responded to this review

Dear corey306, We appreciate you taking the time to provide us with such candid feedback of your stay. We are very sorry to hear that your stay did not meet expectations. I'll have you know that we are renovating our hotel next year from top to bottom and perhaps you will reconsider staying with us at our new improved hotel!...

Elk Grove, California
Reviewed 7 May 2016

On line check it at home prior really speeds up the process when you get there, you can see the rooms available and pick from the list. Too tired to go out, ordered in a couple of pretty good bacon cheeseburgers that came up fast and were hot, even had some mayonnaise on the side without asking.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Richard B
IzzyNavarrete, Sales Coordinator at Embassy Suites by Hilton Hotel San Rafael - Marin County / Conference Center, responded to this review

Dear Richard B, Thank you for your review and for choosing our hotel. We are happy that your check-in process went smoothly and you enjoyed your bacon cheeseburger. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area again soon, don't hesitate to contact us! Sincerely, Izzy Sales Coordinator

Saint Louis, Missouri
Reviewed 7 May 2016

We stayed at The Embassy Suites in San Rafael for a family wedding in April 2016. First let me say the hotel has great potential to be really nice. The area is beautiful and very convenient. The breakfast was wonderful and really great to have before leaving for a day out. Thats where the niceness ends…… The hotel atrium is...

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Helpful?
Thank Patty Z
IzzyNavarrete, Sales Coordinator at Embassy Suites by Hilton Hotel San Rafael - Marin County / Conference Center, responded to this review

Dear Patty Z, Thank you for choosing Embassy Suites San Rafael at your recent visit to Marin County and for taking some of your valuable time to share your experience online. First and foremost, please accept our sincerest apologies for being unable to meet your expecations during your visit. After reviewing your comments, please be informed that we have shared...

New York City, New York
Reviewed 3 May 2016

Over all had a positive experience. The hotel staff is amazing! Everybody was very professional, friendly, polite and accommodating. Complimentary breakfast has a wide variety of choices whichever diet you keep. Breakfast room was good, clean and spacious. Plenty of complimentary parking.Great wireless internet. Rooms are comfortable but could use some sprucing up: a/c is outdated and very loud, walls...

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Helpful?
Thank elfein
IzzyNavarrete, Sales Coordinator at Embassy Suites by Hilton Hotel San Rafael - Marin County / Conference Center, responded to this review

Dear elfein, Thank you for your review. We are glad to hear that overall your experience was positive, we are disappointed to hear that our housekeeping staff didn't meet your expectations. This critical feedback will be used in training our staff. Thank you again for letting us know and we hope the next time you stay with us will be...

Huntingtown
Reviewed 3 May 2016

We thoroughly enjoyed our stay at the Embassy Suites in Marin, California. The staff were very helpful. We enjoyed the complimentary Manager's reception and the delicious cooked to order breakfasts. The hotel was quiet and comfortable.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Noreen E
IzzyNavarrete, Sales Coordinator at Embassy Suites by Hilton Hotel San Rafael - Marin County / Conference Center, responded to this review

Dear Noreen E, Thank you for your review and for choosing our hotel. We're happy that you enjoyed your stay and we're looking forward to having you again as a guest in our hotel! Let us know if we can further assist you with future reservations! Sincerely, Izzy Sales Coordinator

Glen Ellen, California
Reviewed 3 May 2016

I enjoyed my stay here. Service is great. The breakfast is very nice. Happy Hour was better at the Thousand Oaks embassy Suites. I would have preferred an outdoor pool. Overall it was a good experience.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank denisecP2484VN
IzzyNavarrete, Sales Coordinator at Embassy Suites by Hilton Hotel San Rafael - Marin County / Conference Center, responded to this review

Dear denisecP2484VN, Thank you for choosing our hotel and taking the time to review your stay with us. We are pleased to hear that our service was great and we are taking in consideration in regards to our Happy Hour Reception we have at our hotel. It would be nice if we had an outdoor pool, but unfortunately, our hotel...

Scottsdale, Arizona
Reviewed 29 April 2016 via mobile

Great staff. Tanja at the front desk is a dream to work with. I arrived and much to my surprise I must not have finalized my reservation as neither the hotel or I could actually find one. No worries, Tanja jumps into action, finds me a phenomenal room, gets me all setup as if I had come in with the...

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Helpful?
Thank Nicholas D
IzzyNavarrete, Sales Coordinator at Embassy Suites by Hilton Hotel San Rafael - Marin County / Conference Center, responded to this review

Dear Nicholas D, Thank you for taking the time to review your stay with us. We are very happy that your stay was an enjoyable one! We will let Tanja know that you were pleased with her service and that she made an impact during your stay. We hope to welcome you back again soon! Sincerely, Izzy Sales Coordinator

Clayton, North Carolina
Reviewed 29 April 2016

My wife was in town for work for 2 weeks, When we arrived was told that our room would be ready by 1pm and it was, the room was great on the 5 th floor. The breakfast was good, the evening reception was good, mostly cheese and crackers and chips. All of the staff was super nice. Hope to be...

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Helpful?
Thank firebear1961
IzzyNavarrete, Sales Coordinator at Embassy Suites by Hilton Hotel San Rafael - Marin County / Conference Center, responded to this review

Dear firebear1961, Thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us! We look forward to seeing you again, so let us know if you need anything for your next visit! Sincerely, Izzy Sales Coordinator

Missouri
Reviewed 28 April 2016

The staff at this hotel are very friendly and helpful. We stayed on a holiday weekend so the rooms were all full with families. The breakfast area was totally mobbed but the staff handled it amazingly. This hotel is a little older and the sound insulation between rooms is not so good.

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Helpful?
Thank 412
IzzyNavarrete, Sales Coordintor at Embassy Suites by Hilton Hotel San Rafael - Marin County / Conference Center, responded to this review

Dear 412, Thank you for your positive comments and we are pleased that you had a good stay overall. However, we apologize for the inconveniences that you experienced during your stay, i.e. the sound insulation. This has been communicated with management. We hope to see you again in the near future! Sincerely, Izzy Sales Coordinator

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Near Embassy Suites by Hilton Hotel San Rafael - Marin County / Conference Center

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Breakfast included
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Self-Serve Laundry

Additional Information about Embassy Suites by Hilton Hotel San Rafael - Marin County / Conference Center

Address: 101 McInnis Pkwy, San Rafael, CA 94903-2773
Region: United States > California > Marin County > San Rafael
Price Range: RM769 - RM1,306 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Hotel San Rafael - Marin County / Conference Center 3.5*
Number of rooms: 235
Reservation Options:
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Also Known As:
Embassy Suites Hotel San Rafael - Marin County / San Rafael
Embassy Suites San Rafael
San Rafael Embassy Suites
Embassy Suites By Hilton Hotel San Rafael - Marin County / Conference Center CA
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Hotel San Rafael - Marin County / Conference Center staff and other travellers.
4 questions
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Kings Beach, California
11 months ago
Chandler, Arizona

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Questions? Get answers from Embassy Suites by Hilton Hotel San Rafael - Marin County / Conference Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Great place for a party”
 of 5 bubbles ilava, 19 Feb 2017 | Read review
“Actually, all rooms are pretty much the same....Including the view”
 of 5 bubbles FredSimson, 15 Feb 2017 | Read review
“You can find a better room across the freeway at the Sheraton.”
 of 5 bubbles Cletus-Atwood, 11 Feb 2017 | Read review
“All the suites are facing inward so all have that view of the beautiful atrium.”
 of 5 bubbles SheriffGunn, 7 Dec 2016 | Read review
“Since this hotel has a central atrium that is open to the breakfast and happy hour area, you may wish to request a room away from this.”
 of 5 bubbles RondaD_13, 28 Oct 2016 | Read review
5 of 5