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DoubleTree by Hilton Hotel Santa Ana - Orange County Airport

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DoubleTree by Hilton Hotel Santa Ana - Orange County Airport
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1,009 Reviews from our TripAdvisor Community

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Showing 998: English reviews
Start your review of DoubleTree by Hilton Hotel Santa Ana - Orange County Airport
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Los Angeles, California
Reviewed yesterday NEW

From the front to the back of the house, the hotel staff amazes. John (Front Desk Mgr) leads a stellar group--testimony to his style. John fixes issues first then asks guests questions later. Diego excelled at check-out with clarity and efficiency. Moreover, went beyond the call of duty helping me find a brand new Motorola DROID after a wedding gala...

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Helpful?
Thank TeaCeremony2017
HOTEL’S FAVOURITE REVIEW
Reviewed 26 January 2017

The Double Tree is a clean and welcoming place to stay. The staff is very friendly and the cookies are Excellent!! The rooms are very nice and clean. They just put new mattresses in all of the room, so you really got a wonderful nights rest! The hot tub was a great place to relax at the end of your...

Review collected in partnership with DoubleTree by Hilton
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1Thank koris229
About Hotel's Favourite Review
Hayward, California
Reviewed 3 days ago NEWvia mobile

My family and I stayed here last week during our Disneyland trip. When we arrived we were helped by Enrique . We drove from the Bay Area , so we were super tired, but Enrique greeted us with a big smile and fresh cookies that made us feel better. He made us feel very welcomed. Our room was great. The...

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Helpful?
Thank Thelma1986
Apple Valley, California
Reviewed 1 week ago NEW

Overall a great stay. Superb value for the quality. Staff extremely helpful and professional. Rooms were clean and comfortable. Hotel was clean and beautiful. Walking distance to food and coffee! Thank you!

Review collected in partnership with DoubleTree by Hilton
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Thank Rusty A
Sacramento, CA
Reviewed 1 week ago

Love Hilton hotels. Always clean, staff always nice. Locations are everywhere. The hotel rooms are clean and spacious. There are always plenty of bath towels. For some reason the sink in the bathroom stunk so we ended up using bottled water. I did report it upon checking out.

Review collected in partnership with DoubleTree by Hilton
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Thank E6543VKpaulas
Plano, Texas
Reviewed 1 week ago

Very comfortable stay. One of the elevators did not work. So long elevator wait time. We got 2 free drink vouchers for comp. Stairs only take you outside the hotel and not to the lobby. Cookies were delicious. Very close to Orange County airport. Shuttle service was very convenient. Will highly recommend.

Review collected in partnership with DoubleTree by Hilton
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Thank sundar t
Seattle, Washington
Reviewed 1 week ago via mobile

Stayed here for a quick 1 night stay. The hotel was clean, parking was on site and below the hotel. Access from the freeways was easy as was getting in and out of the hotel. The breakfast buffet that is included for elite members was decent and included hot items. Pro tip: If you are an elite and using late...

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Thank Matt M
Michigan
Reviewed 1 week ago

Chose this hotel because of airport shuttle service and short, two night stay for business in the area. After a very long day of travel from the east coast (flight to Seattle in the a.m. and evening flight to SNA) I called front desk for the airport shuttle at SNA. It was 8:30 pm and the gentleman who answered the...

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Thank Searching3
Bentonville, Arkansas
Reviewed 1 week ago

The hotel was well situated by the 55 freeway which was convenient. However the hotel itself wasn't great. There are only 2 elevators and 1 was out the entire 4 night stay with a completely full hotel due to an expo. The wifi was spotty, the water would only get warm not hot and the room temperature wasn't consistent. I...

Review collected in partnership with DoubleTree by Hilton
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Thank Lauren A
John O, Front Office Manager at DoubleTree by Hilton Hotel Santa Ana - Orange County Airport, responded to this review

Thank you so much for your feedback. We have Since fixed all the issues. We definitely understand the frustration it caused during your stay. We never want our guests to experience any issues and for that we are so sorry. We hope that we can still have another chance to make it right. Thank you again for being our guest.

Spring, Texas, United States
Reviewed 1 week ago

Very Happy To find a Better option for Spring Break. Great location to Disney and New Port Beach. Service was good. Valet was awesome. The rooms looked renovated on the website, however when we checked in the room looked nothing like the photo on the website. Humid in the room. One elevator was out service all weekend. Only one working...

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Helpful?
Thank Nicole G
John O, Front Office Manager at DoubleTree by Hilton Hotel Santa Ana - Orange County Airport, responded to this review

Thank you so much for your feedback. We are so sorry that your stay did not meet your expectations to the fullest extent. We have since fixed the elevator and Jacuzzi issues. We apologize about the other issues and are working quickly to get them solved. We hope that your return visit we can meet the 5 star expectation. Thank...

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
This Santa Ana hotel is six miles from Newport, Laguna, and Huntington beaches and offers complimentary shuttle between the hotel and John Wayne Airport. South Coast Plaza is only 2 miles away. Take advantage of the cosmopolitan pedestrian area surrounding the hotel. Dine in the plaza's elegant restaurants, and enjoy the valet parking and Concierge service. ... more   less 

Additional Information about DoubleTree by Hilton Hotel Santa Ana - Orange County Airport

Address: 201 E Macarthur Blvd, Santa Ana, CA 92707-5776
Region: United States > California > Orange County > Santa Ana
Price Range: RM523 - RM1,111 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Santa Ana - Orange County Airport 3.5*
Number of rooms: 253
Reservation Options:
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Also Known As:
Doubletree Hotel Santa Ana
Doubletree Santa Ana
Santa Ana Doubletree
Hotel Style:
#3 Business Hotel in Santa Ana
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Hotel Santa Ana - Orange County Airport staff and other travellers.
7 questions
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Palm Desert, California
over a year ago
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naples
over a year ago

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Questions? Get answers from DoubleTree by Hilton Hotel Santa Ana - Orange County Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't go by the photos on the web site when selecting this hotel.”
 of 5 bubbles 283NicoleC, 15 Mar 2017 | Read review
“Choose seventh floor”
 of 5 bubbles TravellerFromCorkIRE, 9 Mar 2017 | Read review
“Get a room away from the elevators if you have to stay.”
 of 5 bubbles shellster249, 2 Mar 2017 | Read review
“5th and 6th floors are for Hilton HHonors members, so generally quieter.”
 of 5 bubbles mschmidt31, 22 Dec 2016 | Read review
“Get them cookies fresh!!!”
 of 5 bubbles krystalmontes187, 27 Nov 2016 | Read review
5 of 5