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CW Suites Hotel - John Wayne Airport

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CW Suites Hotel - John Wayne Airport
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302 Reviews from our TripAdvisor Community

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There are newer reviews for CW Suites Hotel - John Wayne Airport
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Bellingham, Washington
Reviewed 5 September 2012

Stayed here for a week four years ago and loved it so did not hesitate to stay again. This time it was just for one night on a road trip and the pool was a big incentive in the hot summer weather. We loved it just as much as before for all the same reasons. Large rooms, clean and well...

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Helpful?
Thank midgejam
managerSantaAna, General Manager at CW Suites Hotel - John Wayne Airport, responded to this review

We would like to thank you for taking time out of your day to comment about your stay at the Quality Suites John Way Airport. We are delighted that you enjoyed your past stay and happy to see you came back to our property, again. We always strive for to provide the most consistent and best service possible. Once again,...

Las Vegas, Nevada
Reviewed 5 September 2012

What should be a nice hotel is not run very well. If you have read any of the other critical reviews on this site, believe them. I made the mistake in not believing, and everything I read came true. My biggest concern was the lack of security and VERY questionable people hanging around the lobby and pool area. We had...

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Thank terandboys
Atlanta, Georgia
Reviewed 28 August 2012

We were very surprised at the quality of this motel. We got a two room suite for a reasonable price. Other local motels such as the Hampton Inn across the street were quoting 30-50% higher rates. We didn't want to spend that much money and so choose the Quality Suites. It was packed with travelers. It was quiet and the...

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Helpful?
Thank JimOldTimer
managerSantaAna, General Manager at CW Suites Hotel - John Wayne Airport, responded to this review

Thank you for taking time to stay with us at the Quality Suites John Wayne Airport during your cross country trip. We are delighted to see that you enjoyed your stay and that all or our amenities met your needs. Once again, thank you for staying with and we hope to see you soon.

Morgan Hill, California
Reviewed 24 August 2012

We are senior citizens who are always looking for a great deal, a good bargain and exceptional service and amenities. Quality Suites in Santa Ana did all of that and then some. Great room, very clean, well appointed suite with TV in bedroom, and a TV in sitting area as well. Frig., coffee maker, microwave. Exceptionally made to order breakfast:...

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Helpful?
Thank Groucho44
managerSantaAna, General Manager at CW Suites Hotel - John Wayne Airport, responded to this review

Thank you for writing a comment about your stay at the Quality Suites John Wayne Airport. We are pleased to see that our accommodations and staff met all your needs during your stay. Once again, thank you for taking time to comment about you stay and we hope to see you in the near future.

Pam Springs
Reviewed 19 August 2012

The location was convenient and freeway close which was positive. The hotel is undergoing some renovations which accounted for the roped off areas and the caution signs. But that being said, it should have been more important than ever to have the exterior lighting on after dark. We checked in around 8:30 pm and not only was the front hotel...

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Helpful?
Thank GlobetrekGirl
Mesa, Az
Reviewed 14 August 2012 via mobile

I've been staying here with my family for 12 years. This is a family vacation tradition. The cook to order breakfast is awesome. You can have pancakes, omeletts, bacon, sausage, cereal and more. It's a great place, great location, and great value.

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2Thank AZMesaFamily
managerSantaAna, General Manager at CW Suites Hotel - John Wayne Airport, responded to this review

Thank you for taking time to write a review of your stay at the Quality Suites John Wayne Airport. We are happy to see that your family enjoyed breakfast and the other amenities that we offer. Also, thank you for choosing our hotel for your family vacation. Once again, thank you for writing a review of your stay and we...

Sandy, Utah
Reviewed 8 August 2012

This is a motel with exterior entrances around a pretty atrium. Hotel Terrace is all hotels from end to end. Many major chains are represented. The suites are well maintained, well appointed with nice furniture, a great internet, and good shower and two TV's. (Only the one in the bedroom was a flat screen.) Parking is awkward and crowded. As...

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Helpful?
Thank Jeff H
managerSantaAna, General Manager at CW Suites Hotel - John Wayne Airport, responded to this review

Thank for taking time to comment about your stay. We are delighted to see that you enjoyed your stay. Thank you for choosing our hotel for your stay in the Santa Ana area. Once again, thank you for taking time out of your day to comment about your stay at the Quality Suites John Wayne Airport and we hope to...

Reviewed 6 August 2012

This is a very nice hotel - the rooms are quiet and clean and just big enough. The king suite with a pull out sofa bed was perfect for my husband and I and our two kids. At check in we were given a room number and keys but when we went to enter the room it was occupied (luckily...

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Helpful?
Thank Elizabethysmom
managerSantaAna, General Manager at CW Suites Hotel - John Wayne Airport, responded to this review

Thank you for taking time to write a review about your stay at the Quality Suites John Wayne Airport. We are extremely sorry for the mishap that happened during check in. This should never happen and we will retrain all of our guest service agents on check in procedures. We are also sorry for the incident that happened in the...

USA
Reviewed 1 August 2012

Lundy was very helpful as we arrived. He made sure we got the three rooms close together that we needed. we loved having rooms with doors that close in between. We could put kids to bed and still play game etc with the adults. I've heard they are renovating and removing the pocket doors though. That would be a shame...

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Helpful?
Thank frequentflyerUsa
managerSantaAna, General Manager at CW Suites Hotel - John Wayne Airport, responded to this review

Thank for commenting about your stay at the Quality Suites. We are happy to see that our staff was helpful in meeting your request. We always strive to provide the best service possible. Once again thank you for commenting about your stay and we hope to see you in the near future.

Saint Louis, Missouri
Reviewed 30 July 2012

First of all, I found my stay there perfectly nice and would happily stay there again. However, it is worth pointing out that this is a motel. I was well aware when booking that it was an 'atrium-style' hotel but I hadn't realised it was a motel in every way. The room is laid out like every motel you've ever...

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Helpful?
Thank Dave R
managerSantaAna, General Manager at CW Suites Hotel - John Wayne Airport, responded to this review

Thank you for taking time to comment about your stay at the Quality Suites John Wayne Airport. We are delighted to see that you were satisfied with your stay. We do apologize for the uses of plastic cutlery. Unfortunately, we had to use them due to the high volume of guest eating breakfast. Normally we always use silverware and dinnerware...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
GreenLeadersPlatinum level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Smoking rooms available
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Meeting Rooms
  • Shuttle Bus Service
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
The CW Suites hotel is an atrium-style, 177 all-suite hotel. Hotel offers a courtesy shuttle to John Wayne Orange County Airport, free wireless Internet access and on-site fitness center. ... more   less 

Additional Information about CW Suites Hotel - John Wayne Airport

Address: 2701 Hotel Ter, Santa Ana, CA 92705-5603 (Formerly Quality Suites John Wayne Airport)
Region: United States > California > Orange County > Santa Ana
Price Range: RM452 - RM740 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — CW Suites Hotel - John Wayne Airport 3*
Number of rooms: 177
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Also Known As:
Quality Suites John Wayne Airport Hotel Santa Ana
Quality Inn Santa Ana
Quality Hotel Santa Ana
Hotel Style:
#2 Green Hotel in Santa Ana
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Questions & Answers

Here's what travellers have asked, with answers from CW Suites Hotel - John Wayne Airport staff and other travellers.
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San Jose, California
Bloomington, Indiana

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Questions? Get answers from CW Suites Hotel - John Wayne Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If the sight of renovation bothers you ask for a room away from it. Freeway noise was not an issue”
 of 5 bubbles PatMellen, 20 Nov 2016 | Read review
“You may want to request a low floor and it may be possible to park close to your room.”
 of 5 bubbles wendy22allen, 29 Sep 2016 | Read review
“If you like a quite room ask the front desk - all managers are very friendly and care about their customers.”
 of 5 bubbles ninav877, 26 Sep 2016 | Read review
“A room with a balcony”
 of 5 bubbles JPMAN1, 4 Sep 2016 | Read review
“saw two rooms, both were poor quality.”
 of 5 bubbles chrisjc3712, 31 Jul 2016 | Read review
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