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Embassy Suites by Hilton Santa Ana Orange County Airport

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Embassy Suites by Hilton Santa Ana Orange County Airport
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954 Reviews from our TripAdvisor Community

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Showing 936: English reviews
Seaside, California
Reviewed yesterday NEW

The servers at the breakfast where very friendly and helpful. The young men parking the cars were great as well. The staff in the restaurant could have been a little more friendly. The hotel lobby was beautiful. We took a look at the pool but there were so many people in it we just didn't want get in. The hot...

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Helpful?
Thank gwendolynb300
Reviewed 3 days ago NEWvia mobile

I always stay at Hilton's when possible. Will not stay at this one again. Room was dirty. TV channels usually were not clear if you could even get them. I had to go through several plates at breakfast to find a clean one to use. The workout room and swimming area were filthy in the mornings. Towels and food everywhere....

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Helpful?
Thank JeanieSolley
Sacramento, California
Reviewed 3 days ago NEW

The service was fine and what is expected of the Embassy/Hilton chain. This property is subpar and severely needs to be updated. The heating/air conditioning cannot be controlled - there is a plaque that states if the temperature is below 55 the heater is turned on and if the temperature is above 70 the air conditioner is turned on.. but...

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Helpful?
Thank lanolin85
Santa Ana, United States
Reviewed 3 days ago NEW

You cannot control the heating system. They recommend using their space heater. There was a constant water leak coming from the ceiling during a western region conference. Conference rooms are outdated.

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Helpful?
Thank 601staceyt
Philadelphia, Pennsylvania
Reviewed 4 days ago NEW

This hotel is definitely showing its age, but the rooms were clean and spacious. The free breakfast was a hot breakfast with many options and the staff were very helpful. The price was good, just don't expect a luxury hotel.

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Helpful?
Thank alison303
Dixon, United States
Reviewed 4 days ago NEW

Things not working and service overall not good. Parking Information not fully explained upon check-In. Heater in hotel not working on windy cold nights. Housekeeping forgot to clean room. ATM not working and bedroom TV didn't work for 4 days. Asked for space heater, delivered 40 minutes later and didn't work.

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Helpful?
Thank 877renitaw
Sacramento
Reviewed 1 week ago

I was very disappointed in this specific embassy suites. The front desk staff were not very helpful and the room was dirty and old looking. When we talked to the staff they only offered apologies without solutions, and the tv in the bedroom was broken. I will not be staying at this specific embassy again nor will encourage others to...

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Helpful?
Thank antoinetterb
Michael A, General Manager at Embassy Suites by Hilton Santa Ana Orange County Airport, responded to this review

Antoinetterb, Thank you for your review. I would love to discuss details with you and can be reached at 714-241-3330. I apologize for the inconvenience we caused you.

Allen, Texas
Reviewed 1 week ago via mobile

Stayed in this hotel for work purposes. Plus things are: pretty decent breakfast that is free, a free happy hour is a nice perk. The grounds are kept clean, inside was fairly clean, beds are nice. Downsides: The hanging CAT6 wiring in the walkways is not a great look, the restaurant inside the hotel is not good at all. Food...

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Helpful?
Thank sjspisak
Michael A, General Manager at Embassy Suites by Hilton Santa Ana Orange County Airport, responded to this review

SJSPISAK, We are in the processing of a $300,000 upgrade to the Wi-Fi and the wiring will all be behind walls/ ceilings. Going to provide great connectivity and more bandwidth. As for the food and service it must have been an off night, I'd love to learn when you dined and what you had if you have time. My email...

Reviewed 1 week ago

My wife and I have stayed here 2 prior times in recent months and enjoyed it without any complaint. Last week however, we encountered several vexing problems. Our room keys didn't work in the morning as we returned from breakfast (this occurred last time,to). There was only one printer for 4 computer station and only one station was hooked to...

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Helpful?
Thank Dave S
Michael A, General Manager at Embassy Suites by Hilton Santa Ana Orange County Airport, responded to this review

Dave S, I apologize for the inconveniences you describe. Appreciate the feedback. We just put in all new room locks and they enable us to use RFID keys vs. old magstrip. Generally we have found the keys and locks to be very dependable and are seeing very few "re-key" situations. We are almost done with a $300,000 Wi-Fi upgrade that...

Costa Mesa, California
Reviewed 1 week ago

Beautiful, safe, friendly. The breakfast is wonderful and helps the overall cost of traveling. The indoor pool is perfect in winter and the kids loved going in the pool at night. The location is close to the airport, beach and Disneyland.

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Helpful?
Thank Renee G
Michael A, General Manager at Embassy Suites by Hilton Santa Ana Orange County Airport, responded to this review

Renee G, Glad you and your family and a great time!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free Breakfast
GreenLeadersSilver level
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Shuttle Bus Service
  • Free Breakfast
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Airport Transportation
  • Conference Facilities
  • Self-Serve Laundry
Official Description (provided by the hotel)
A gem among Santa Ana hotels, Embassy Suites Santa Ana - Orange County Airport North features comfortable accommodations and a full range of thoughtful amenities. Set just two-and-a-half miles from John Wayne/Orange County Airport, this all-suite hotel is located within easy reach of many Santa Ana, Costa Mesa, Irvine, and Tustin area businesses and corporations. Relax in a two-room suite with a separate living area and enjoy amenities such as two large, flat-screen TVs, a microwave and WiFi access. Host a corporate meeting or special event at this Santa Ana hotel, offering more than 8,000 sq. ft. of versatile meeting space for up to 380 guests. Relax while expert event planners take care of the details and enjoy all the support you need for business in the 24-hour BusinessLink™ business center.Start each morning with a free cooked-to-order breakfast and savor complimentary drinks and snacks at the Evening Reception*. Indulge in classic American cuisine and sample delicious signature desserts at the Sweet Spot Sports Bar & Grille. Bathe in this Santa Ana, California hotel's soothing whirlpool or plunge into the heated indoor pool. Re-energize with an invigorating workout in the modern fitness center, get some work done in the fully equipped 24-hour business center, or explore nearby Santa Ana area attractions.*Service of alcohol subject to state and local laws. Must be of legal drinking age. Parking: Self Parking is available to guest at $15.00 per night. Valet Parking is available to guests at $19.00 per night. ... more   less 

Additional Information about Embassy Suites by Hilton Santa Ana Orange County Airport

Address: 1325 East Dyer Road, Santa Ana, CA 92705
Region: United States > California > Orange County > Santa Ana
Price Range: RM462 - RM884 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Embassy Suites by Hilton Santa Ana Orange County Airport 3*
Number of rooms: 300
Reservation Options:
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Also Known As:
Embassy Suites Santa Ana - Orange County Airport North Hotel Santa Ana
Santa Ana Embassy Suites
Hotel Style:
#3 Green Hotel in Santa Ana
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Santa Ana Orange County Airport staff and other travellers.
5 questions
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Kailua-Kona, Hawaii
Carmichael, California
over a year ago
Denver, Colorado
over a year ago

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Questions? Get answers from Embassy Suites by Hilton Santa Ana Orange County Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose the double queen suite with the hideaway sofa.”
 of 5 bubbles SewsforPureJoy, 16 Nov 2016 | Read review
“Rooms on the north side were quieter.”
 of 5 bubbles christy9476, 10 Nov 2016 | Read review
“All rooms at the center area is good. try to pick high level for nice view”
 of 5 bubbles hamidk427, 1 Nov 2016 | Read review
“Try to stay as far away from the elevators as possible.”
 of 5 bubbles mike-in-bako, 11 Sep 2016 | Read review
“Try to stay away from rooms that border the freeway or Dyer.”
 of 5 bubbles azboiler, 25 Jul 2016 | Read review
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