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Embassy Suites by Hilton Santa Ana Orange County Airport

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Embassy Suites by Hilton Santa Ana Orange County Airport
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1,034 Reviews from our TripAdvisor Community

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Showing 1,015: English reviews
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Monrovia, United States
Reviewed 4 days ago NEW

....it was only 75-80 degs. when I stayed. Checked in on a Tuesday afternoon. Room on 9th floor facing setting sun. Room is HOT. I turned on AC, left it on for an hour. No AC. Called desk, they send up maintenance. He works on it for a bit. Air is now blowing cooler, but not cold. Go to dinner...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank 679erichs
Albuquerque, New Mexico
HOTEL’S FAVOURITE REVIEW
Reviewed 26 January 2017

First time will not be the last...This hotel although a little on the older side is very clean, the staff are very outgoing, the food is well prepared and hot with the prepared to order breakfast adding the personal touch. The in hotel restaurant offers a nice size menu and the waitstaff are extremely attentive.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank LawrenceC501
About Hotel's Favourite Review
Michael A, General Manager at Embassy Suites by Hilton Santa Ana Orange County Airport, responded to this review

LawrenceC501, So glad you enjoyed your stay and our staff got high marks. Our restaurant is a diamond in the rough, we get lots of locals and many hotel guests because it's really very good. I will share your comments with housekeeping, breakfast and restaurant team mates.

Winnipeg
Reviewed 5 days ago NEW

We love the old world charm and all the perks that this place has to offer. All the good features outweigh the not-so-good points. And, if you want everything to be perfect, then you should move on elsewhere and pay a higher rate. ROOMS: Not modern but clean and accommodating. Great feature is that you can close the door between...

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Helpful?
Thank MKS2010
Michael A, General Manager at Embassy Suites by Hilton Santa Ana Orange County Airport, responded to this review

MKS2010, Thanks for the great review. So glad the staff makes your stay so special. I even got a shout out too. I will share with everyone. Hope to see you again soon and thanks for your loyal patronage.

Phoenix, United States
Reviewed 6 days ago NEW

Was called a liar when I complained about a maid coming into my room without knocking when I was only in my underwear. It was only after hotel maintenance came to scan my electric door lock did the hotel manager realize I was telling the true. No apology was give nor did the honor their "MAKE IT RIGHT" Service Contract.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank John G
Michael A, General Manager at Embassy Suites by Hilton Santa Ana Orange County Airport, responded to this review

John G, We also got your Hilton survey so we have all your details and have addressed service recovery through that channel. While I was not involved in your most recent stay I was made aware of the incident where a housekeeping supervisor opened your door while you were sitting at the desk looking at your computer. I would like...

Suisun City, California
Reviewed 1 week ago

Embassy suites is my go to hotel for my family. Suites are spacious and comfortable. Can't beat their awesome breakfast staff; very friendly. I would definitely stay here again. Although I am partial to Embassy Suite North since they have a shuttle to Disneyland Park, which I really missed during this trip.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
1Thank Elaine E
Michael A, General Manager at Embassy Suites by Hilton Santa Ana Orange County Airport, responded to this review

Elaine E, So glad we helped you have a great stay. While we are a 15 to 20 drive to Disney there is no question ES North has that advantage while we are more central to beach, airport and other attractions. Hope the staff makes up for the difference.

Jackson, Mississippi
Reviewed 1 week ago

Nice hotel and staff was helpful and friendly. A/C didn't work as well as I liked but all other aspects were perfect. The gated parking was a plus as well considering the traffic that is around. Breakfast was excellent.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank omac03
Michael A, General Manager at Embassy Suites by Hilton Santa Ana Orange County Airport, responded to this review

omac03, Thanks for your fair feedback. I have a great team and we are addressing the A/C challenges we have found in some rooms. Got to get that right and we are working fast to do so.

Nevada
Reviewed 1 week ago

When my family travels to S. CA, my kids always ask to stay at this location. The rooms are spacious, the location of the hotel is close to the beach, and breakfast and evening food service is awesome. Family friendly.

Review collected in partnership with Embassy Suites Hotels
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Thank X5871MFsandrab
Davis, California
Reviewed 1 week ago via mobile

I stayed at the Embassy Suites three nights on business. Upon arrival, I checked into the room I had reserved on a higher floor. As soon as I entered the room, I noticed it was like entering a sauna. I attempted to lower the temperature using the thermostat, but it was already set as cold as it could be turned....

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Helpful?
Thank Jim G
Michael A, General Manager at Embassy Suites by Hilton Santa Ana Orange County Airport, responded to this review

Jim G, Last week was quite a challenge and our luck was both myself and my #2 were at a company meeting. Ingrid is our new Director of Guest Services and she did what I would expect based on her references. Yes she is new, but worked for years at amazing hotels including the Beverley Hilton. We are spending more...

Boise Idaho
Reviewed 1 week ago

We used this hotel several times twenty years ago when my kids were small and it was magical. The rooms suffer from lack of upkeep. The "sofa bed" is awful. The staff couldn't be nicer. The morning breakfast was welcoming. The public areas fabulous. Nice to have an indoor pool. Clean environment.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Kathy A
Michael A, General Manager at Embassy Suites by Hilton Santa Ana Orange County Airport, responded to this review

Kathy A, My apologies. Please send me a quick email with your name so I can track down the room number you stayed in and address "upkeep" issues including the sofa beds. We didn't change out the sofa this past year since they are only two years, but we have had to replace a few that are damaged. My email...

Tustin, Michigan
Reviewed 1 week ago

Embassy suites on Dyer Rd in Santa Ana is located very near a freeway. This makes for good location but also for a not so quiet room. Noise from freeway is very disruptive to sleep. The staff was friendly and helpful enough. However, upon checking in we found that the lamp and refrigerator were not working. The faucet dripsin the...

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Helpful?
Thank Kittycatmom123
Michael A, General Manager at Embassy Suites by Hilton Santa Ana Orange County Airport, responded to this review

Kittycatmom123, I'm a dog guy, but cats like me too. Thanks for your feedback and I'm glad the staff serviced you well. We pay close attention to our guests feedback and do all we can as fast as we can to make the hotel great. Please send me your name at Michael.Anderson@wcghotels.com so I can follow up and check the...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Breakfast included
GreenLeadersSilver level
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Shuttle Bus Service
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Airport Transportation
  • Conference Facilities
  • Self-Serve Laundry
Official Description (provided by the hotel)
A gem among Santa Ana hotels, Embassy Suites by Hilton Santa Ana - Orange County Airport North features comfortable accommodations and a full range of thoughtful amenities. Located two-and-a-half miles from John Wayne/Orange County Airport, this all-suite hotel is located within easy reach of many Santa Ana, Costa Mesa, Irvine, and Tustin area businesses and corporations. Relax in a two-room suite with a separate living area and enjoy amenities such as two large, flat-screen TVs, a microwave and WiFi access. Host a corporate meeting or special event at this Santa Ana hotel, offering more than 8,000 sq. ft. of versatile meeting space for up to 380 guests. Relax while expert event planners take care of the details and enjoy all the support you need for business in the 24-hour business center. Start each morning with a free cooked-to-order breakfast and savor complimentary drinks and snacks at the Evening Reception*. Indulge in classic American cuisine and sample delicious signature desserts at the Sweet Spot Sports Bar & Grille. Bathe in this Santa Ana, California hotel's soothing whirlpool or plunge into the heated indoor pool. Re-energize with an invigorating workout in the modern fitness center, get some work done in the fully equipped 24-hour business center, or explore nearby Santa Ana area attractions. *Service of alcohol subject to state and local laws. Must be of legal drinking age. Parking: Self Parking is available to guest at $17.00 per night. Valet Parking is available to guests at $19.00 per night. ... more   less 

Additional Information about Embassy Suites by Hilton Santa Ana Orange County Airport

Address: 1325 East Dyer Road, Santa Ana, CA 92705
Region: United States > California > Orange County > Santa Ana
Price Range: RM624 - RM1,112 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Embassy Suites by Hilton Santa Ana Orange County Airport 3*
Number of rooms: 300
Reservation Options:
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Also Known As:
Embassy Suites Santa Ana - Orange County Airport North Hotel Santa Ana
Santa Ana Embassy Suites
Hotel Style:
#3 Green Hotel in Santa Ana
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Santa Ana Orange County Airport staff and other travellers.
5 questions
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Kailua-Kona, Hawaii
Carmichael, California
over a year ago
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over a year ago

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Questions? Get answers from Embassy Suites by Hilton Santa Ana Orange County Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room away from the freeway side.”
 of 5 bubbles MKS2010, 21 Mar 2017 | Read review
“Ask for room away from freeway”
 of 5 bubbles Kittycatmom123, 13 Mar 2017 | Read review
“Watch the location and don't bother with the restaurant.”
 of 5 bubbles Cornmuse, 9 Mar 2017 | Read review
“I just can't recommend this hotel. There are nicer and more comparable pricing options near the airport.”
 of 5 bubbles 297KarenW, 13 Feb 2017 | Read review
“I'd go closer to the elevators, since they aren't noisy, and it can be a walk.”
 of 5 bubbles squirrelpaws, 8 Feb 2017 | Read review
5 of 5