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Embassy Suites by Hilton Santa Ana Orange County Airport

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Embassy Suites by Hilton Santa Ana Orange County Airport
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1,034 Reviews from our TripAdvisor Community

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There are newer reviews for Embassy Suites by Hilton Santa Ana Orange County Airport
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Showing 1,015: English reviews
Reviewed 2 weeks ago

This hotel was fantastic. Each staff member was great from check in, to check out. I appreciated especially the treats, and drinks that were furnished by staying on the 10th floor. They were all complimentary. This is a great touch that I have not seen in a while. Room service was also awesome. Thank you!!

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Scott A
Michael A, General Manager at Embassy Suites by Hilton Santa Ana Orange County Airport, responded to this review

Scott A, Yes the Premium Floor on 10th Floor. For an additional rate we provide lots of treats and snacks along with beverages and a Keurig Coffee Maker with a selection of hot beverages. The top floor also has high ceilings, a 50 inch TV in both living room and bedroom and a second bathroom vanity in the bedroom. Check...

Ogden, United States
Reviewed 2 weeks ago

Overall great experience. They could turn up the heat a little. Had to wear my sweats to bed. Incredible breakfast. Best I've ever had. Computer room great convenience. Parking was great. Love the inner atrium.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank dennissL3514GO
Michael A, General Manager at Embassy Suites by Hilton Santa Ana Orange County Airport, responded to this review

dennisst3514GO, Sorry it was too cold. My apologies. We are addressing our HVAC system this year and expect it to work better next winter. Good news is it's Sunny California and hot most of the year so AC is needed.

Etobicoke, Canada
Reviewed 2 weeks ago

Everything is outdated: HVAC, Plumbing, Seals on the Windows and Doors. Loads of noise in every rooms from the street or mechanical at the back side. Over changed for self parking $17.00+ Tax. Have to exit car to use parking meters getting in and out of the parking lot. Staff are great but they don't make up for the over...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank B7290IHdavidc
Michael A, General Manager at Embassy Suites by Hilton Santa Ana Orange County Airport, responded to this review

B72901Hdavidc, Yes we are 33 years old and the owner is taking on the challenge to work with me to make this the best hotel it can be while at the same time maintaining it's charm. We are spending millions over 2016 and 2017 to ensure all our guests are happy. Sorry you didn't enjoy our property. That said all...

Rancho Cucamonga, California
Reviewed 2 weeks ago

Took my hubby here to getaway for his birthday! It was amazing! The buffet was great. Rooms were clean, and the managers reception is always good. For the price, you definitely get alot of value. We checked in late and the manager was so great in assisting us.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank tyheshah
Michael A, General Manager at Embassy Suites by Hilton Santa Ana Orange County Airport, responded to this review

tyheshah, Glad hubby had a great birthday and you both loved your stay and one of the managers.

Cincinnati, Ohio
Reviewed 2 weeks ago

Stayed here for three nights in March 2017. First up, be careful about room location. I was in room 606 and the traffic noise from outside was just stupid all night. Very disruptive and I wish I'd known. DEMAND a room that's not facing the highway! Second, the rooms are a bit tired and the heating/AC is ridiculous. You won't...

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Helpful?
Thank Cornmuse
Michael A, General Manager at Embassy Suites by Hilton Santa Ana Orange County Airport, responded to this review

Cornmuse, Thank you for your feedback. Both the manager you refer to the night you tried to have dinner and the restaurant manager remember your poor experience vividly. Megan called your room and offered room service on us with no response. I apologize for the poor service and we did address it with the bartender and two waiters who were...

Phoenix, Arizona
Reviewed 2 weeks ago

As other reviewers have indicated, the hotel is old but the rooms have been renovated. We were there in February and there was a moisture smell in the rooms. Nothing terrible but we did keep the sliding door open to help with the odor and cool the room. However, the nightly cocktails and treats were a welcome snack at the...

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Helpful?
Thank jpohl
Michael A, General Manager at Embassy Suites by Hilton Santa Ana Orange County Airport, responded to this review

jpohl, Thanks for the feedback. We are working through the various needs our 34 year old hotel has and our plans address HVAC, and the water intrusion we experienced this past JAN & FEB from the balconies. I will share your input with our chef and I'm glad you liked our new Hilton beds.

Nv
Reviewed 3 weeks ago

It was the first time, to visit embassy property but it was a great experience, specially our breakfast bar was delicious. In door pool also a plus. Night audit was great, she was very helpful and everyone at the property.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank anadT2318RZ
Michael A, General Manager at Embassy Suites by Hilton Santa Ana Orange County Airport, responded to this review

anadT2318RZ, So glad you had a great stay! I will share your compliment regarding the staff and especially Emily.

Victorville, United States
Reviewed 3 weeks ago

For a great place to stay in Orange County California, close to all the attractions and away from the main stream hustle and bustle. It is one of the Hotels that has the old world charm and hospitality without the elaborate price you might expect for such an experience.

Review collected in partnership with Embassy Suites Hotels
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Thank Jeffrey D
Michael A, General Manager at Embassy Suites by Hilton Santa Ana Orange County Airport, responded to this review

Jeffrey D, Our property is a special one given it's 34 year old design and architecture. We are working hard to innovate while still maintaining the hotel's charm and warm atrium. Glad you found our staff so hospitable.

Kansas City, Missouri
Reviewed 3 weeks ago

Great location and easy access to freeways. Quiet and clean. The problem is they couldn't get the room temperature right. It didn't matter how the thermostat was adjusted, the room was freezing. Hotel says it's an old system and needs to be overhauled. Great staff, they tried and understood, but can't recommend this place.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank danrist
Michael A, General Manager at Embassy Suites by Hilton Santa Ana Orange County Airport, responded to this review

Danrist, I am in the process of completing the timeline to work through the HVAC system in the hotel to update our system so that by next winter it is completed. Good news is we only have a few months of winter in the 50's and 60's, but during those nights it is hard for us to please all our...

Las Vegas, Nevada
Reviewed 4 weeks ago via mobile

I generally travel for business about two to three times per month and I always use either Hilton or Marriott hotels. It's safe to say I'm a bit of a germaphobe and trust both Hilton and Marriott due to my past experiences. When the company announced a meeting, I was very pleased to learn that it was being held at...

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Helpful?
Thank Adam C
Michael A, General Manager at Embassy Suites by Hilton Santa Ana Orange County Airport, responded to this review

Adam C, Please contact me at Michael.Anderson@wcghotels.com, though I think we have your Hilton Survey so we are contacting you to address service recovery since your stay was poor. I apologize for the accommodations and will address any room that is in a condition like your description. We have had water intrusion in some rooms during this wonderful wet winter,...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Breakfast included
GreenLeadersSilver level
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Shuttle Bus Service
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Airport Transportation
  • Conference Facilities
  • Self-Serve Laundry
Official Description (provided by the hotel)
A gem among Santa Ana hotels, Embassy Suites by Hilton Santa Ana - Orange County Airport North features comfortable accommodations and a full range of thoughtful amenities. Located two-and-a-half miles from John Wayne/Orange County Airport, this all-suite hotel is located within easy reach of many Santa Ana, Costa Mesa, Irvine, and Tustin area businesses and corporations. Relax in a two-room suite with a separate living area and enjoy amenities such as two large, flat-screen TVs, a microwave and WiFi access. Host a corporate meeting or special event at this Santa Ana hotel, offering more than 8,000 sq. ft. of versatile meeting space for up to 380 guests. Relax while expert event planners take care of the details and enjoy all the support you need for business in the 24-hour business center. Start each morning with a free cooked-to-order breakfast and savor complimentary drinks and snacks at the Evening Reception*. Indulge in classic American cuisine and sample delicious signature desserts at the Sweet Spot Sports Bar & Grille. Bathe in this Santa Ana, California hotel's soothing whirlpool or plunge into the heated indoor pool. Re-energize with an invigorating workout in the modern fitness center, get some work done in the fully equipped 24-hour business center, or explore nearby Santa Ana area attractions. *Service of alcohol subject to state and local laws. Must be of legal drinking age. Parking: Self Parking is available to guest at $17.00 per night. Valet Parking is available to guests at $19.00 per night. ... more   less 

Additional Information about Embassy Suites by Hilton Santa Ana Orange County Airport

Address: 1325 East Dyer Road, Santa Ana, CA 92705
Region: United States > California > Orange County > Santa Ana
Price Range: RM620 - RM1,111 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Embassy Suites by Hilton Santa Ana Orange County Airport 3*
Number of rooms: 300
Reservation Options:
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Also Known As:
Embassy Suites Santa Ana - Orange County Airport North Hotel Santa Ana
Santa Ana Embassy Suites
Hotel Style:
#3 Green Hotel in Santa Ana
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Santa Ana Orange County Airport staff and other travellers.
5 questions
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Carmichael, California
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Questions? Get answers from Embassy Suites by Hilton Santa Ana Orange County Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room away from the freeway side.”
 of 5 bubbles MKS2010, 21 Mar 2017 | Read review
“Ask for room away from freeway”
 of 5 bubbles Kittycatmom123, 13 Mar 2017 | Read review
“Watch the location and don't bother with the restaurant.”
 of 5 bubbles Cornmuse, 9 Mar 2017 | Read review
“I just can't recommend this hotel. There are nicer and more comparable pricing options near the airport.”
 of 5 bubbles 297KarenW, 13 Feb 2017 | Read review
“I'd go closer to the elevators, since they aren't noisy, and it can be a walk.”
 of 5 bubbles squirrelpaws, 8 Feb 2017 | Read review
5 of 5