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Embassy Suites by Hilton Valencia

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792 Reviews from our TripAdvisor Community

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There are newer reviews for Embassy Suites by Hilton Valencia
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Showing 781: English reviews
Newport Beach, California
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 17 February 2016

Poor Service, Rude Staff, Unclean Rooms to summarize our experience. We are very unhappy with the service and quality of this property. They have set a new low mark in the hospitality industry. We are international travelers and we frequently stay at hotels ranging from 2 to 5 stars in several countries. We have never come across such low quality... More 

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Sam S
Valenciagm, General Manager at Embassy Suites by Hilton Valencia, responded to this review

I am very sorry we were not able to provide you with the quality of services you deserved during your recent stay with us. Please know that this is not typical of our hotel and staff, and we are sorry we didn’t meet your expectations during your stay. We are always looking for ways to improve our guest experience as... More 

Austin, Texas
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 11 February 2016

I have stayed here multiple times for business trips. Mostly by myself, sometimes with my husband. It's a decent 40 minute drive from the Burbank Airport, traffic factors into this of course! There is nothing around the hotel except another hotel and a company. It's not walking distance to anything. It's super easy to get to on the 5 freeway.... More 

Helpful?
Thank DebraDeitz
Valenciagm, General Manager at Embassy Suites by Hilton Valencia, responded to this review

Wow! You have certainly hit on all of our great amenities! Thank you so much for you five star review! I am very glad that you loved our property and that we exceeded your expectations! We look forward to having you the next time you are in the area! Thank you again! Ron Carter General Manager More 

Roseville, California
Level Contributor
59 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 5 February 2016

Hotel is fine. Nice area - although everywhere in the area is nice. Hotel is easy to get to. Food was good - even to take back up to the room. Rooms are a little small for an Embassy - especially the living room. If there was such a thing as a mini-Embassy this would be it. Issue I am... More 

Helpful?
Thank THEMKP
Valenciagm, General Manager at Embassy Suites by Hilton Valencia, responded to this review

Thank you very much for providing your feedback. I am very sorry that you received the impression that we do not have good follow through. We do let all of our guests know that we will do what we can to make things right with you, if your stay did not meet your expectations. I apologize for disappointing you on... More 

CA, United States
1 review
Reviewed 1 February 2016

We spent 18 nights in this particular Embassy Suite. We categorized it to be between poor-average overall. The hallway to the room smelled musty for a few days. The room was not appropriately cleaned. For example, candy wrappers and bath tissues from the night before still remained on the floor for a couple of days despite being cleaned the day... More 

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Leobardo R
Valenciagm, General Manager at Embassy Suites by Hilton Valencia, responded to this review

Thank you so much for taking the time to provide feedback. I am really disappointed to hear that we did not meet your expectations in regards to our cleanliness. It is definitely not up to our standards to leave trash on the floor and for our floors to smell musty. I will personally speak to my Housekeeping manager about what... More 

New York, United States
1 review
Reviewed 27 January 2016

It was a good location for the price, the breakfast was awesome and the evening reception I liked how they kept refilling the veggies & snacks. The only negative was the paid parking, which is the hotel parking lot that was different and a first for me, the rooms need new couches, the springs hurt when sleeping. Would have preferred... More 

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Donna S
Valenciagm, General Manager at Embassy Suites by Hilton Valencia, responded to this review

Thank you so much for your positive review! We strive to exceed guest expectations in everything we do! I'm so glad that you enjoyed our amenities, such as the evening reception and our complimentary breakfast. I apologize for your discomfort on the pull out mattress, I will speak to my management team to see what we can do about that.... More 

Tucson
Level Contributor
1,140 reviews
89 hotel reviews
common_n_hotel_reviews_1bd8 592 helpful votes
Reviewed 17 January 2016

We've stayed here before and were as impressed then as we were this visit. There were some changes: the hospitality wine and spirits reception bar (new location) is just about across from the check-in counter while the old location (further down the lobby) is where customers can order drinks for which they will pay. The late afternoon reception does serve... More 

Helpful?
Thank on_the_go_98765
Valenciagm, General Manager at Embassy Suites by Hilton Valencia, responded to this review

Thank you for your review! I am very glad that you were impressed with us and enjoyed your stay here. We have changed up the evening reception a little bit just to clear up any traffic jams at the bar, which has worked extremely well for us so far. Your comment that the breakfast line fills early and moves slowly... More 

Los Angeles, United States
1 review
Reviewed 13 January 2016

If you're coming to SoCal for Disneyland, Knott's, and/or Universal Studios, this place is waaaaayyy too far for you! It might advertise that it's nearby, but it truly isn't. Magic Mountain, on the other hand, is literally 30 seconds away. Spend a little more and stay closer to your destinations if you're going anywhere but Magic Mountain. However, I've stayed... More 

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Amanda R
Valenciagm, General Manager at Embassy Suites by Hilton Valencia, responded to this review

Thank you so much for your five star review! Hearing that you would come back to our hotel is the greatest report card we can get! It's true we are not very close by to Disneyland or Universal (especially with LA traffic) but we are just a short distance to Magic Mountain. I am so glad to hear that you... More 

Coarsegold, United States
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 9 January 2016

Very nice and clean hotel as is all Hilton hotels. Personal was very friendly and helpful through out our stay. Loved the evening snacks and drinks but even better was the great hot breakfast. We would recommend this hotel to anyone going to Magic Mountain or just need a place to stay going down interstate 5.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Stan C
Valenciagm, General Manager at Embassy Suites by Hilton Valencia, responded to this review

Thank you so much for your five star review! Knowing that you are recommending our hotel to others is the best report card we could get! I am so glad that you enjoyed our exceptional staff and our fantastic amenities. We hope that you will be back the next time you are in the Valencia area, whether it be for... More 

Level Contributor
42 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 7 January 2016

We stayed here for one night recently after arriving in to Los Angeles quite late from the UK. We had booked an Executive King Suite as we were travelling with our teenage son and wanted the extra space. All was well with check in etc and after eating in the hotel we went up to our room, tired from our... More 

Helpful?
Thank Vicki P
Valenciagm, General Manager at Embassy Suites by Hilton Valencia, responded to this review

Thank you so much for giving feedback for our hotel. I am so sorry that you had an issue with the make up of your suite. I apologize for the fact that there was no bedding for the sofa bed. We do usually have extra bedding in the closet but for the bed to not be made up in the... More 

1 review
Reviewed 6 January 2016

Fire alarm went off intermittently in the evening as hotel was having problems resetting from a previous incident where a vehicle broke an outside fire sprinkler. Hotel cleanliness was poor. Hotel breakfast was great.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank richardlC332RM
Valenciagm, General Manager at Embassy Suites by Hilton Valencia, responded to this review

Thank you for your response. We did have an issue with the fire alarms but my front desk and engineering staff did their best to resolve it as quickly as possible. I am sorry that you found our hotel to be lacking in the cleanliness department. We hold ourselves to a high standard of excellence and anything other than that... More 

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Breakfast
  • Room Service
  • Restaurant
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Public Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Meeting Rooms
  • Free Breakfast
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
Check in to the Embassy Suites Valencia hotel and you will be in an ideal position to make the most of your time in California's Santa Clarita Valley. Just off Freeway 5, minutes from Six Flags Magic Mountain theme park, and less than 45 minutes from downtown Los Angeles, this all-suite hotel in Valencia, CA offers contemporary comfort and excellent service. ... more   less 

Additional Information about Embassy Suites by Hilton Valencia

Address: 28508 Westinghouse Place, Santa Clarita, CA 91355
Region: United States > California > Santa Clarita
Price Range: RM688 - RM1,121 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Valencia 3.5*
Number of rooms: 156
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels, Booking.com, Expedia, Orbitz, Priceline, Odigeo, Hotels.com and Travelocity so you can book your Embassy Suites by Hilton Valencia reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Embassy Suites Valencia Hotel Valencia
Valencia Embassy Suites
Hotel Style:
#2 Business Hotel in Santa Clarita
#4 Family Hotel in Santa Clarita
#7 Romantic Hotel in Santa Clarita
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Valencia staff and other travellers.
4 questions
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Questions? Get answers from Embassy Suites by Hilton Valencia staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Close to Magic Mountain.”
 of 5 bubbles timsK9162LG, 13 Oct 2016 | Read review
“If you have kids, it's easier to get a room on the first floor.”
 of 5 bubbles missjazeeboo, 1 Sep 2016 | Read review
“If possible, ask for rooms on the upper floors west side as it gives you a great view of the Magic Mountain amusement park.”
 of 5 bubbles Nyqwil, 19 Aug 2016 | Read review
“You can request theme park view, but you may see nearby businesses & the freeway which is located between the hotel and Magic Mountain.”
 of 5 bubbles nandtp, 17 Aug 2016 | Read review
“The first three floors are better than the fourth floor.”
 of 5 bubbles frankt520, 13 Jul 2016 | Read review
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