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Embassy Suites by Hilton Valencia

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852 Reviews from our TripAdvisor Community

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There are newer reviews for Embassy Suites by Hilton Valencia
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Showing 839: English reviews
Reviewed 26 April 2016

Excellent service, great full on breakfast, staff were great, rooms super clean. Only complaint was that the pull out mattress was very soft. I would definitely stay here again. We used it as a stop on our drive down to Palm Desert.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Tamara C
Valenciagm, General Manager at Embassy Suites by Hilton Valencia, responded to this review

Thank you for your review! I am so glad you highlighted how great our staff was for you! They love this industry and take every interaction they have seriously. Everyone here strives to exceed our guests' expectations in every area and I'm so glad that we did that for you! I do apologize about the pullout mattress. We are in...

Stockton, California
Reviewed 21 April 2016

Very nice hotel with quiet rooms and comfortable beds. Good wifi, good complimentary evening reception and good cooked to order breakfast. There was a nice selection of bagels, bread, fruit and omelets. The French toast was excellent and the syrup was hot.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Teri S
Valenciagm, General Manager at Embassy Suites by Hilton Valencia, responded to this review

Thank you for your five star review! I love to hear about which parts of their stay stood out to our guests. I am so glad that you highlighted our complimentary breakfast and our evening reception! Those are two of our defining amenities and definitely our most popular! We look forward to having you back the next time you are...

Fresno, California
Reviewed 20 April 2016

We had a two night stay at the Embassy. We enjoyed our spacious room and enjoyed our cook to order omlett bar at breakfast. Our neighbors the first night were a little noisy but it wasn't the hotels fault. There's also a big walkin shower. I did miss having a bathtub.... I didn't know our room was without one when...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank O8463LHdebbiep
Valenciagm, General Manager at Embassy Suites by Hilton Valencia, responded to this review

Thank you for your five star review! I am so happy that you loved your room and enjoyed your overall stay. I do apologize for the noisy neighbors but as you said, there isn't a whole lot we can do to control that! I love that you enjoyed our complimentary breakfast and the walk in shower! If you want a...

Los Angeles
Reviewed 18 April 2016

I stay at this hotel occasionally when I have to work very late and be in early the next morning, and I love it. The suite is wonderful, and the bed pillows are AMAZINGLY comfortable. The complimentary breakfast downstairs is a great treat. I love reading the newspaper downstairs with coffee and a fresh omelette.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank suzyhomemaker
Valenciagm, General Manager at Embassy Suites by Hilton Valencia, responded to this review

Thank you so much for your review! I couldn't have said it better myself! The complimentary breakfast in addition to our fantastic evening reception are two of our most popular amenities! I am so glad you enjoyed your stay! Thank you for taking the time to rate us five stars! See you next time! Ron Carter General Manager

Reviewed 16 April 2016

This hotel is clean and the staff is very courteous and helpful. The location is perfect for a quick ride to Magic Mountain! My 5'10" and 5'5" sons had an uncomfortable sleep on the pullout, but I found it okay (I'm 5'3"). Other than that, the room was comfy for the three of us.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank M8665KIchristinej
Valenciagm, General Manager at Embassy Suites by Hilton Valencia, responded to this review

Thank you so much for your FIVE STAR review!! I love to hear that about the staff! They all love this industry and work hard every day to exceed guest expectations and provide top tier service! I do apologize for the discomfort your boys experienced on the pullout. We are in the process of replacing them so hopefully by the...

Florence, Arizona
Reviewed 16 April 2016

We currently live in Arizona and stay at Embassy suites when ever we come back to California to visit our son & grandkids. Love the breakfast especially the omelette . Close to freeway for everything, but not noisy

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank 101pamf
Valenciagm, General Manager at Embassy Suites by Hilton Valencia, responded to this review

Thank you so much for your review! I am very happy that you enjoyed your stay here at Embassy Suites Valencia! I'm glad you loved our omelette station! It is just one of our wonderful amenities that we offer to all of our guests! Thank you for your review and we look forward to seeing you and your family again...

Phoenix
Reviewed 14 April 2016

I have never received such poor customer service from a Hilton establishment as I did at this property. The front desk staff and management, with the exception of Trevor, had a self involved, argumentative, entitled attitude... Very disappointed!!!

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank jennifercE7241EU
Valenciagm, General Manager at Embassy Suites by Hilton Valencia, responded to this review

I am deeply sorry for you bad experience. I will definitely be speaking with my front desk staff regarding their treatment of guests. We strive to exceed guest expectations in all areas, especially in guest relations. It is surprising to me to hear this because all of our front desk staff has been trained to be kind and welcoming. It...

Medina, Ohio
Reviewed 9 April 2016

Stayed here overnight ( our second stay.. Was here two years ago) we were going to The Gentle Barn again and this hotel is very close to it.( You can see Six Flags from the hotel!) check in was easy. the managers complimentary drinks and snacks was nice. We also ate dinner here and it was good! We both had...

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Helpful?
1Thank Steve B
Valenciagm, General Manager at Embassy Suites by Hilton Valencia, responded to this review

Thank you so much for your review! I am thrilled that you enjoyed your stay here and that you will stay with us again. That is the best thing we could ask for! Thank you for mentioning our great amenities! Our complimentary breakfast and evening reception are two of our most popular amenities and I am very glad that you...

Livermore, California
Reviewed 9 April 2016

Nice staff, suite room, decent breakfast (closes at 9:30) but cold pool which is not great for kids. Also stinky bathroom (sewer vent?). Close to Magic Mountain. Will look to property with warmer pool next time. Bed too soft for me (prefer firm mattress).

Review collected in partnership with Embassy Suites Hotels
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Helpful?
1Thank BrownTravelers
Valenciagm, General Manager at Embassy Suites by Hilton Valencia, responded to this review

Thank you for your review! Your comments mean a lot to us here at Embassy Suites and we take every suggestion under consideration. I am sorry you were not satisfied with your stay. I hope you will consider giving us a chance to redeem ourselves the next time you are in the area. Thank you! Ron Carter General Manager

Reviewed 7 April 2016 via mobile

I paid $528 for two nights to sleep in the most uncomfortable, cheap quality bed/sheets. Felt like a Motel 6 not an Embassy Suites. I'll never use their hotel again. I don't mind paying more for a hotel for my family trips if we are comfortable and it is clean. There were dirty glasses and trash in the hallways and...

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Helpful?
1Thank Amanda H
Valenciagm, General Manager at Embassy Suites by Hilton Valencia, responded to this review

Thank you for your review, it sounds as if we need to look at some of the details at our hotel. I have printed out your response for our executive team to review. I apologize for the sheets where not up to your standard, we order the Hilton approved sheets. I will audit our sheets to ensure the right sheets...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Paid Wifi
  • Public Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Breakfast included
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Dry Cleaning
  • Banquet Room
Official Description (provided by the hotel)
Check in to the Embassy Suites Valencia hotel and you will be in an ideal position to make the most of your time in California's Santa Clarita Valley. Just off Freeway 5, minutes from Six Flags Magic Mountain theme park, and less than 45 minutes from downtown Los Angeles, this all-suite hotel in Valencia, CA offers contemporary comfort and excellent service. ... more   less 

Additional Information about Embassy Suites by Hilton Valencia

Address: 28508 Westinghouse Place, Santa Clarita, CA 91355
Region: United States > California > Santa Clarita
Price Range: RM709 - RM1,263 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Valencia 3.5*
Number of rooms: 156
Reservation Options:
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Also Known As:
Embassy Suites Valencia Hotel Valencia
Valencia Embassy Suites
Hotel Style:
#2 Business Hotel in Santa Clarita
#4 Family Hotel in Santa Clarita
#7 Romantic Hotel in Santa Clarita
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Valencia staff and other travellers.
6 questions
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Bend, Oregon
19 days ago
2 months ago

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Questions? Get answers from Embassy Suites by Hilton Valencia staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Not sure what other rooms have to offer. Our suite overlooked Magic Mountain. But! The rain didn't help the view 😕”
 of 5 bubbles beyardoe, 19 Feb 2017 | Read review
“114 is handicapped room. The walls a little thin so we could hear neighbors but it wasn't terrible”
 of 5 bubbles pkimjef, 8 Jan 2017 | Read review
“all rooms have loud HVAC so be aware of that.”
 of 5 bubbles dianey146, 29 Dec 2016 | Read review
“Close to Magic Mountain.”
 of 5 bubbles timsK9162LG, 13 Oct 2016 | Read review
“If you have kids, it's easier to get a room on the first floor.”
 of 5 bubbles missjazeeboo, 1 Sep 2016 | Read review
5 of 5