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We reserved a King for three nights. When it became apparent we would be arriving very late we called the front desk and were told it was ok, someone would be at the desk for 24 hours. When we finally arrived after 11:00 pm we...More
Response from IHGCare, Guest Relations Manager at Holiday Inn Express Santa CruzResponded 1 May 2014
Thank you for taking the time out our your busy day to share your thoughts and comments regarding your stay with us. We are please you found our rooms clean and our staff highly commendable. Please accept our sincere apology for the shortcomings...More
Santa Cruz has often lacked decent hotels at sensible prices. This hotel certainly meets these criteria. Not the greatest location being at the northern end of Ocean Street. It is a drive to any of the decent restaurants in Santa Cruz. This is offset by...More
We stay at a lot of Holiday Inn Express locations as we accumulate points in the IHG Priority Club. Most facilities are about the same, and this one is typical. The room was nice, not too large but ok. A plus is that the room...More
We recently made a quick stop over in Santa Cruz and spent one night at the Holiday Inn Express as the price was right and it was a quick stop over, arrived in the evening and left early the next day. I wasn't sure what...More
I travel to the greater bay area every week for business and have been a Priority Club member for over five years. I made an honest mistake and had a mishap booking a reservation here, and didn't cancel in time. I was charged for a...More
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Response from M D, General Manager at Holiday Inn Express Santa CruzResponded 6 March 2014
Thank you so much for taking the time to review us and share your feedback. We love to work with our guests at all times and make exceptions whenever possible. As explained a NO SHOW reservation is when the room is held for...More
US$169 - US$397 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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