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Quiet on Friday, 4/25 because of rains but blue skies on Saturday. Upgrade from regular room to suite was nice. Breakfast was great especially with automatic self serve pancake machine.
Ocean street rooms are kind of noisy because it is at the junction of highway...More
2 Thank Arnold C
Response from Joel K, General Manager at Holiday Inn Express Santa CruzResponded 26 February 2015
Dear Arnold C.
Thank you for your review of the Holiday Inn Express in Santa Cruz. I am happy to hear that we were able to meet your needs and we look forward to welcoming to the hotel on your next visit to Santa Cruz....More
The front desk staff (Hansten Steiger?) was not professional at all. While he was checking me in, he constantly answered incoming phone calls and made me wait a long time while talking and talking on the phone. Finally, when he assigned me room 246 and...More
Thank Ying C
Response from IHGCare, Guest Relations Manager at Holiday Inn Express Santa CruzResponded 11 May 2014
Dear Ying C,
Thank you for taking the time to review our property. I’m very disappointed to hear about your experience on your recent stay. I would love the opportunity to regain your faith in our hotel and would welcome the opportunity to discuss your...More
The front desk staff (young male) was not professional at all. While he was checking me in (Monday, April 14, about 6:00 pm and later about 9:00 pm), he constantly answered incoming phone calls and made me wait a long time while talking and talking...More
1 Thank Elaine_Cui
Response from IHGCare, Guest Relations Manager at Holiday Inn Express Santa CruzResponded 5 May 2014
Thank you for your review regarding your recent stay at Holiday Inn Express Santa Cruz. It is regrettable you were not satisfied with the service you received. I would like to address this with you further. I have sent you a private message...More
We reserved a King for three nights. When it became apparent we would be arriving very late we called the front desk and were told it was ok, someone would be at the desk for 24 hours. When we finally arrived after 11:00 pm we...More
Response from IHGCare, Guest Relations Manager at Holiday Inn Express Santa CruzResponded 1 May 2014
Thank you for taking the time out our your busy day to share your thoughts and comments regarding your stay with us. We are please you found our rooms clean and our staff highly commendable. Please accept our sincere apology for the shortcomings...More
Santa Cruz has often lacked decent hotels at sensible prices. This hotel certainly meets these criteria. Not the greatest location being at the northern end of Ocean Street. It is a drive to any of the decent restaurants in Santa Cruz. This is offset by...More
US$138 - US$323 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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