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Hilton Santa Cruz / Scotts Valley

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Hilton Santa Cruz \/ Scotts Valley
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297 Reviews from our TripAdvisor Community

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Showing 286: English reviews
USA
Reviewed 4 May 2016 via mobile

The Hilton is a very nice hotel for the Santa Cruz area - probably a 3.5 star property. As a Hilton Honors Diamond, we received a great upgrade to a large suite. Everything seemed to be relatively new and of higher quality. Staff was friendly and helpful. Would return.

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Helpful?
Thank KAP
John S, General Manager at Hilton Santa Cruz / Scotts Valley, responded to this review

Hello KAP, Thank you for your excellent rating and your continued loyalty to our brand. We are happy to hear that you enjoyed our newly remodeled hotel and the service you received from our exceptional team. We look forward to welcoming you back soon. Cheers, John Sevilla General Manager

Roseville, California
Reviewed 2 May 2016

Amazing property!! After undergoing a major renovation this Hilton is a beautiful, tranquil place backing up to beautiful trees. From our room we had a morning view of beautiful redwoods. During the day we were a few miles from boardwalk with easy fwy access. Like all Hilton's a fully equipped gym and nice outdoor pool and spa. We only had...

Review collected in partnership with Hilton Hotels & Resorts
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1Thank teresaaZ8187WT
John S, General Manager at Hilton Santa Cruz / Scotts Valley, responded to this review

Hello teresaZ8187WT, WOW! Five stars and a mention of our bread pudding! Thank you for your great rating! I will be sure our culinary team sees this review. We appreciate your business and hope to welcome you back soon. Cheers, John Sevilla General Manager

Boston, Massachusetts
Reviewed 2 May 2016

I came in on a Monday afternoon, I noted that this Hiltons new renovation had put a HHoners check in desk to help with the line during a rush. That was nice. As far as the gentleman who had checked me in... I believe his name was Greg, I have never experienced such a strange check in. I was talking...

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Helpful?
4Thank JRR_1122
John S, General Manager at Hilton Santa Cruz / Scotts Valley, responded to this review

Hello, Thank you for choosing to stay with us. Please accept our apologies for the seemingly poor arrival experience. I have discussed your review with our Front Office Manager and have been assured this experience will be not be reoccurring. On the other hand, thank you for mentioning your wonderful experience with Laura! I will be sure to recognize her...

Sacramento, United States
Reviewed 1 May 2016

I was really surprised that I had such an ugly experience at such a beautiful hotel however, there were a few employees who did make genuine effort to show empathy and good service. The hotel has recently been renovated and is very nice however, I believe that employees should conduct quality checks prior to guests being checked in to rooms....

Review collected in partnership with Hilton Hotels & Resorts
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2Thank Nashawnda P
John S, General Manager at Hilton Santa Cruz / Scotts Valley, responded to this review

Hello Nashawnda P, Thank you for your review and for bringing your experience to my attention. Although we continuously perform quality checks, it appears your phone and TV were missed. Please accept our apologies. We will continue to perform our quality checks and trust that your next stay will be much different. We appreciate your business and look forward to...

Glen Ellyn, United States
Reviewed 29 April 2016

If visiting Santa Cruz or you want to avoid being ripped off in Monterey, stay at this Hilton. Great breakfast, check in, rooms are modern, true high speed internet. Daniel, Benny and Clay along with other will take care of you. The Costco in Santa Cruz shouldn't be missed. I'm a Hilton Diamond Member making a solo reward stay.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Brian W
Los Angeles, CA
Reviewed 29 April 2016

We arrived early and were graciously greeted at the front desk and provided room keys. The lobby, halls, and rooms are newly renovated as part of an 8 million dollar remodel. Rooms are tastefully decorated and roomy, beds are very comfy, linens are luxiou towels are substantial, hvac is quiet, property is quiet and serene. Room and property are very...

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Helpful?
4Thank Critics_Critic
John S, General Manager at Hilton Santa Cruz / Scotts Valley, responded to this review

Hello, Thank you for your five star rating! We love to hear that our newly remodeled rooms are a hit. Equally, our Chef and culinary team will enjoy reading your kind words about their creations. We appreciate your business and hope to see you again soon! Cheers, John Sevilla General Manager

Jackson, California
Reviewed 29 April 2016

Does not meet standard Hilton quality in linen and bed quality. Pillows were poor quality and uncomfortable. Room pleasant and quiet and clean just inferior bedding. Restaurant provided good service and food was good.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Sheryl S
Yuma, Arizona
Reviewed 28 April 2016

The stay at the Hilton in Santa Cruz, Ca was gorgeous. The view in our room was exactly and enjoyed, I couldn’t asked for a better view. Guest Check in was Josh, boy oh boy was he awesome. He helped me out to find a location to locate a mask for my granddaughter’s prom. Bell Service – He was the...

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Thank Amalia A
Kensington, California
Reviewed 28 April 2016

They forgot to mention about the construction taking place during the early am. Consisted of medium size rocks being loaded onto a dump truck right outside my window. It lasted for hours and it sucked monster balls!

Review collected in partnership with Hilton Hotels & Resorts
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1Thank 826mau
Kirkland, Washington
Reviewed 28 April 2016

I would say this is one of the best hotels to stay when you're in Santa Cruz area. It's located on the hill side. Very quite, peaceful and over looking the valley. The staffs are super nice, the rooms are updated and it's only 5-10 minutes away from Santa Cruz Boardwalk.

Review collected in partnership with Hilton Hotels & Resorts
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Thank shirley p

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Concierge
  • Self-Serve Laundry

Additional Information about Hilton Santa Cruz / Scotts Valley

Address: 6001 la Madrona Drive, Santa Cruz, CA 95060
Region: United States > California > Santa Cruz
Price Range: RM717 - RM1,395 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Santa Cruz / Scotts Valley 3.5*
Number of rooms: 174
Reservation Options:
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Also Known As:
Hilton Santa Cruz / Scotts Valley Hotel Santa Cruz
Hilton Hotel Santa Cruz
Hotel Style:
#3 Business Hotel in Santa Cruz
#5 Family Hotel in Santa Cruz
#8 Romantic Hotel in Santa Cruz
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Santa Cruz / Scotts Valley staff and other travellers.
7 questions
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Valley, California
over a year ago
Fairfield, California
7 months ago
San Juan Bautista, California
over a year ago

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Questions? Get answers from Hilton Santa Cruz / Scotts Valley staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Country View”
 of 5 bubbles Andywoo1, 24 Mar 2017 | Read review
“We requested our room in advance and got it. Read reviews if you want a particular view, as there are many views.”
 of 5 bubbles DarrellRS, 21 Mar 2017 | Read review
“All rooms are great really! Have stayed there several times and every time was just great!”
 of 5 bubbles bullseyebuilder, 19 Mar 2017 | Read review
“Higher floor rooms(5F-6F) allows better views, but one need to take 2 elevators to get to.”
 of 5 bubbles waynewV2650BX, 18 Mar 2017 | Read review
“Higher floors with balconies are brighter and better for ventilation.”
 of 5 bubbles 730robertp, 7 Jan 2017 | Read review
5 of 5