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Hotel Shangri-La Santa Monica

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Hotel Shangri-La Santa Monica
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979 Reviews from our TripAdvisor Community

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Showing 824: English reviews
Reviewed 4 days ago NEWvia mobile

Service - 5 star. Location - 5 star. Facilities 4 star. Rooms - 3.5 star. The staff are amazing and I have to say the best I've ever experienced. They really go out of their way to please. I appreciate the age of this old hotel but it was looking very worn in places. Cracked windows. Scratches on floors and...

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Helpful?
Thank Lee K
Texas
Reviewed 1 week ago

I was more than impressed with this hotel. I LOVED IT!!!! I loved the location, the price, the staff was EXCEPTIONAL!!!! The fitness facility was GREAT!!! I loved the decor. I realize this is an almost historic property that has some limitations from the nature of when it was built, but happy to endure a couple of small things because...

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Helpful?
Thank DreamtripperTexas
Stephan M, Manager at Hotel Shangri-La Santa Monica, responded to this review

It was our pleasure and we were happy to have you! Thank you so much for your kind feedback. It's experiences like yours that bring us so much joy. We apologise for the issues you had regarding your closet space and safe. If you do come to visit us again in the future please don't hesitate to let us know...

Reviewed 1 week ago

We stayed last November whilst undertaking a US road trip. The Shangri-La was a perfect spot, the staff were helpful and cheerful, nothing was too much trouble. The Concierge Adrienne was delightful, she helped with advice on places to visit, given our time in the area was limited and booked various things for us, saving us time. The Hotel is...

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Helpful?
Thank Jill Y
Stephan M, Manager at Hotel Shangri-La Santa Monica, responded to this review

Thank you for your wonderful words! We are happy to hear we could accommodate you and expedite your social event needs. Our concierge is great and she takes great pride in making sure all of our guest's needs are well taken care of. The next time you come to Santa Monica, please stay with us again. We enjoyed having you...

Brooklyn, New York
Reviewed 2 weeks ago

Great hotel and perfect location! Adrienne from the concierge desk helped with all of our reservations and made our entire trip a million times easier and better! She even helped us with some recommendations in San Diego! Thanks so much!

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Helpful?
Thank JoshR71285
Stephan M, Manager at Hotel Shangri-La Santa Monica, responded to this review

Thank you for the kind words and we will definitely pass your positive feedback onto Adrienne. She is a fantastic concierge! We hope you enjoy San Diego and please come visit us again soon! Happy New Year! All the best,

San Francisco, CA
Reviewed 2 weeks ago

This is an excellent choice for those who enjoy Art Deco hotels. The rooms are quirky but well-balanced. We occupied a terrace suite which was extremely enjoyable. The beds are comfortable, the space is large and well-appointed and the service exceptional. I will stay here again.

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Helpful?
Thank VMBinExile
Stephan M, Manager at Hotel Shangri-La Santa Monica, responded to this review

VMBinExile, Thank you for your kind words. We are grateful for your feedback and we always love to hear that we made your stay enjoyable. Please consider us again in the future. We look forward to it! Happy New Year! All the best,

New York City, New York
Reviewed 3 weeks ago

While perhaps quite obvious upon arrival that you are staying in an aesthetically more vintage hotel, its not a fragile or dilapidated hotel by any means but rather a unique piece of history that confers a pleasant combination of modernity, style, and antiquity that honestly I have yet to see equaled by previous hotels I've stayed at, save a select...

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Helpful?
1Thank DaceySinclair129
Stephan M, Manager at Hotel Shangri-La Santa Monica, responded to this review

You have truly left us speechless. What a breathtaking review, so touching. We are honored that you would praise us in such a way! As I believe you said it all better than we could've, I'll just say thank you and we hope to see you again soon! Happy New Year! All the best,

Melbourne, Australia
Reviewed 3 weeks ago via mobile

This beautiful Art Deco hotel is perfectly situated across the road from Pallisades Park and the beach. Very careful thought has gone into ensuring the wonderful charm of this lovely old building is not lost while combining it the mod cons including excellent kitchens we appreciate. Stunning rooms, fantastic staff (including the delightful housekeeping and Jean-Paul), little touches that mean...

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Helpful?
Thank Bronwyn S
Stephan M, Manager at Hotel Shangri-La Santa Monica, responded to this review

Bronwyn S, Thank you so much for your pleasant words and feedback! It is always greatly appreciated. We love to hear our guests respect and admire the classic decor of our hotel. Our staff are extremely diligent in ensuring they make our guests feel at home and accommodated. We look forward to having you stay with us again! Happy New...

Reviewed 3 weeks ago via mobile

Location - 5 stars Staff - 5 stars Room Service - 5 stars Typically, when in LA I'd preferred to stay in BH but since this trip was a 2 days transit and on Christmas Eve, I decided to find a hotel in Santa Monica Beach. I've had many chances to stay at his hotel but never got to it...

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Helpful?
Thank Eddie G
Stephan M, Manager at Hotel Shangri-La Santa Monica, responded to this review

Eddie G, Wow! Reviews like this truly make our day! We are overjoyed to hear feedback of this sort. We work so hard to accommodate our guests as much as possible and its always a delight to hear that we could make your stay so agreeable. The decor of the building is definitely one of our highly cherished assets and...

Reviewed 4 weeks ago via mobile

hotel is perfectly situated in Santa Monica - great to explore the town as well as LA surroundings. Directly at Ocean Dr with a stunning view of the Pacific Hotel is the "old mother" of the Asians Shangri-La's and the Asian brand apparently pays this one brand-using-fees - well: should be the other way around as the Asian hotels are...

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Helpful?
Thank Sibylle B
Stephan M, Manager at Hotel Shangri-La Santa Monica, responded to this review

Thank you so much for choosing to stay with us and we greatly appreciate your feedback on your stay. I am disappointed to hear that you had some issues with your stay. I sincerely apologize about the stains inside your room, we were not aware of this. However, now that we are, we will rectify this immediately as that is...

Sydney
Reviewed 4 weeks ago

The Shangri La is an old and run down hotel and over all our stay was ok. We paid for an ocean view room, but the website was misleading showing that you could see the view from the bathroom. Ours was blocked off. Even the view was from a tiny window. I really don't think that it's good value for...

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Helpful?
Thank Miray M
Stephan M, Manager at Hotel Shangri-La Santa Monica, responded to this review

Miray M, I am disappointed to hear your stay was anything less than absolute bliss. I do apologize the pictures of your anticipated room were misleading. Unfortunately not all of our rooms possess the ocean view from the bathroom. However, if you let us know upon check-in that you are unsatisfied with your accommodations, we are always more than happy...

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Staying in Santa Monica

Neighbourhood Profile
Santa Monica
Santa Monica is a coastal town that maintains a balance as a tourist destination and as an area with a thriving local culture. On the beach, bikers, roller-bladers, runners and walkers move along the famed bike path enjoying the beautiful Los Angeles weather. The solar-powered Ferris wheel at the Santa Monica pier spins high above the water, while park revelers scream with delight riding the roller coaster. Inland from the beach, Third Street Promenade bustles with shoppers and street performers, where every block seems to have a musical or acrobatic act drawing crowds giving Santa Monica both the feeling of a laid-back beach town and a major commercial hub.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Meeting Rooms
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Overlooking the Pacific since 1939, Hotel Shangri-La is a dramatic beacon of Art Deco beauty, Hollywood allure, and Los Angeles history. Perched on a high bluff, mere steps from the beach, this timeless Santa Monica boutique hotel has undergone a meticulous $30 million redesign -- promising you an idyllic haven of rejuvenation. ... more   less 

Additional Information about Hotel Shangri-La Santa Monica

Address: 1301 Ocean Avenue, Santa Monica, CA 90401
Region: United States > California > Santa Monica > Santa Monica
Price Range: RM1,565 - RM2,505 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Shangri-La Santa Monica 4*
Number of rooms: 71
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Orbitz, Cheap Tickets, Travelocity, HotelsforEveryone and Jetsetter so you can book your Hotel Shangri-La Santa Monica reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hotel Shangri La Santa Monica
Hotel Style:
#10 Family Hotel in Santa Monica
#11 Luxury Hotel in Santa Monica
#11 On the Beach Hotel in Santa Monica
#14 Romantic Hotel in Santa Monica
#16 Business Hotel in Santa Monica
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Shangri-La Santa Monica staff and other travellers.
16 questions
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Questions? Get answers from Hotel Shangri-La Santa Monica staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“My colleague had to pay a little more for a suite #306, but WELL WORTH IT!!!!!!”
 of 5 bubbles DreamtripperTexas, 11 Jan 2017 | Read review
“Do not miss the sunset from the roof terrace, which was breath taking.”
 of 5 bubbles jill_yelling, 11 Jan 2017 | Read review
“Terrace suites are to die for.”
 of 5 bubbles VMBinExile, 3 Jan 2017 | Read review
“Every room has a great view! Its Santa Monica!”
 of 5 bubbles DaceySinclair129, 29 Dec 2016 | Read review
“Don't pay for a room with a view, it's not worth it.”
 of 5 bubbles 263miraym, 22 Dec 2016 | Read review
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