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Hotel Shangri-La Santa Monica

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Hotel Shangri-La Santa Monica
Hotel Shangri-La Santa Monica
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1,021 Reviews from our TripAdvisor Community

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Showing 863: English reviews
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nyc
Reviewed 6 days ago NEW

This is a lovely hotel with a wonderful pool and hot tub. It is conveniently located near the framers market. The staff is very friendly and helpful. No request seems too unreasonable to them. The bathtubs are at least 2 feet high and it is necessary to climb in to take a shower. Not easy if you are short or...

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Helpful?
Thank snorkeler
philadelphia
Reviewed 6 days ago NEW

We stayed at this hotel at almost the same time last year. We had a great experience so we booked it again. I don't know whether its under new management or ownership but from start to finish.....a completely different experience. First, let me start with a positive. You cannot beat the location of this hotel. It is within walking distance...

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2Thank randrea
Boston, Massachusetts
Reviewed 1 week ago

We absolutely LOVED our stay at the Shangri-la. It was more than we even hoped it would be. Wonderful greetings from the staff from the moment we stepped in, and fabulous breakfasts on the terrace. I loved that the windows open and you can let in the sea breeze. Rooms are small because of the age of the hotel, but...

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Thank sallywT817FK
Portland, Oregon
Reviewed 1 week ago

Friendliest staff I've ever encountered. Loved the Onyx bar, the pool area, the decor, and the location. Would absolutely stay again. The bed could have been a little comfier but it was certainly not a big problem. I loved the ocean view and the well stocked minibar.

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Thank vilmibm
Stephan M, Manager at Hotel Shangri-La Santa Monica, responded to this review

We are delighted you enjoyed your stay so thoroughly and we cannot express enough how grateful we are for such a kind review full of praise. Our staff takes immense pride in making sure we prostrate in thoughtfulness and respect to all of our guests, making it our highest priority to make sure their needs take precedence over all else....

Troy, Michigan
Reviewed 1 week ago via mobile

Superb service. Rooms are on the small side but well designed. Nice view of the beach from our room. Bathroom is great and offers plenty of space for two people. Easy walk to bars ,restaurants, and the pier. Had a king size bed that was ok but I would have preferred something a little firmer.

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Helpful?
Thank michmike2015
Stephan M, Manager at Hotel Shangri-La Santa Monica, responded to this review

michmike2015, Thank you so much for such constructive and beneficial feedback. While we earnestly appreciate the kind words you wrote regarding our service, bathrooms, location, and ocean views, we also understand the gravity of your issue concerning the firmness of our beds and we would like you to know we have taken this into account. Most of our guests love...

Reviewed 1 week ago via mobile

We checked in Thursday night at about 10:30pm and, once in the room cringingly realized that it was not the room we paid for. From the reception they said that was the only room left available. Being too late into the night we decided to stay and sort it out the next day. Unfortunately, the next day nobody was willing...

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1Thank Cristina M
Montreal, Quebec
Reviewed 1 week ago

Front desk staff was fantastic and concierge was GREAT! The rooms are beautiful, fabulous location, rooftop bar is a must see... I highly recommend the hotel. Overall condition of the property exceeded my expectation!:)

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Thank Oldrich B
Stephan M, Manager at Hotel Shangri-La Santa Monica, responded to this review

Oldrich B, We cannot thank you enough for such a wonderful review! As much as you enjoyed our staff, please believe that they enjoyed being able to assist and get to know you many times more! The location, bestowing unparalleled ocean panoramas, first tier shopping, and some of the finest restaurants in the world only a short walk away, is...

Reviewed 1 week ago via mobile

I went there part of my business trip to LA thinking that this is part of Asian Shangri La chain. Big surprise this is totally different standalone hotel. Overall interesting place. Art deco style. For 5 star hotel lovers it is not the place. For other looking for a difference i will suggest. Per night it is around usd500. Hence...

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Thank Zafer S
Anaheim, California
Reviewed 2 weeks ago

Best Hotel stay ever! Wouldn't change a thing! Loved the beach view location is just perfect. Great surroundings how you can go out and straight into shopping or just to walk. The Suite is awesome! Great Tub I must add! I so wanted to add that to my tab ;) Over this Hotel exceeded my expectations!

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Thank 930bridgettc
Stephan M, Manager at Hotel Shangri-La Santa Monica, responded to this review

930bridgettc, Wow, thank you so much for your extraordinary praise of our hotel and staff! We sincerely appreciate it and are overjoyed that you had such a wonderful experience with us. We definitely take pride in our inimitable ocean views and our deep soak luxury tubs so to hear that you enjoyed these features so immensely brings us such pleasant...

Reviewed 2 weeks ago via mobile

Our family reserved a " Suite" at the Hotel Shanghai-La in late February. The so called "suite" was a mere two feet across from the entrance to a room under FULL construction. Door was off, carpet at entrance filthy, total disarray and completely unacceptable. Our suite had a fireplace opening, no fireplace. When the staff was finally advised of our...

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2Thank Ellen W

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Staying in Santa Monica

Neighbourhood Profile
Santa Monica
Santa Monica is a coastal town that maintains a balance as a tourist destination and as an area with a thriving local culture. On the beach, bikers, roller-bladers, runners and walkers move along the famed bike path enjoying the beautiful Los Angeles weather. The solar-powered Ferris wheel at the Santa Monica pier spins high above the water, while park revelers scream with delight riding the roller coaster. Inland from the beach, Third Street Promenade bustles with shoppers and street performers, where every block seems to have a musical or acrobatic act drawing crowds giving Santa Monica both the feeling of a laid-back beach town and a major commercial hub.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Meeting Rooms
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Overlooking the Pacific since 1939, Hotel Shangri-La is a dramatic beacon of Art Deco beauty, Hollywood allure, and Los Angeles history. Perched on a high bluff, mere steps from the beach, this timeless Santa Monica boutique hotel has undergone a meticulous $30 million redesign -- promising you an idyllic haven of rejuvenation. ... more   less 

Additional Information about Hotel Shangri-La Santa Monica

Address: 1301 Ocean Avenue, Santa Monica, CA 90401
Region: United States > California > Santa Monica > Santa Monica
Price Range: RM1,670 - RM3,943 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Shangri-La Santa Monica 4*
Number of rooms: 71
Reservation Options:
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Also Known As:
Hotel Shangri La Santa Monica
Hotel Style:
#10 Family Hotel in Santa Monica
#11 Luxury Hotel in Santa Monica
#12 On the Beach Hotel in Santa Monica
#14 Romantic Hotel in Santa Monica
#16 Business Hotel in Santa Monica
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Shangri-La Santa Monica staff and other travellers.
17 questions
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Questions? Get answers from Hotel Shangri-La Santa Monica staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“higher floors better, ocean avenue very noisy”
 of 5 bubbles snorkeler, 19 Mar 2017 | Read review
“I do not know how to choose a better room”
 of 5 bubbles 95sheilar, 27 Feb 2017 | Read review
“Definitely get a sea view room.”
 of 5 bubbles JackieS210, 12 Feb 2017 | Read review
“Pay the extra to get a full ocean view”
 of 5 bubbles jsimke, 2 Feb 2017 | Read review
“You couldn't fault the rooms, ours was perfect!”
 of 5 bubbles , 29 Jan 2017 | Read review
5 of 5