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Viceroy Santa Monica

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Viceroy Santa Monica
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1,475 Reviews from our TripAdvisor Community

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Showing 1,342: English reviews
North Smithfield, Rhode Island
Reviewed 1 week ago

Rooms are spacious and nicely furnished. All amenities are top notch. The hotel staff, restaurant staff and valet were extremely friendly and helpful. The hotel grounds have two pools and lots of areas to relax or dine outdoors.

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Helpful?
Thank Eva I
Santa Monica
Reviewed 1 week ago

I stayed here for two nights in Feb 2017. It was my second visit having stayed here shortly after it opened about 13 years ago. I was hesitant because I don't like staying in hotels that feel worn but the hotel looked brand new. The service exceeded my expectations at every level. From the check in person who suggested showing...

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Helpful?
Thank R5128ANannad
Brenda B, Manager at Viceroy Santa Monica, responded to this review

Thank you for taking the time to write such a wonderful review of your Viceroy experience! We pride ourselves on exceeding guests expectations and making sure their stay is memorable. We are delighted that we have done this for you, especially our concierge Lance. Your kind words have been shared with our entire team. We cannot wait to welcome you...

Espoo, Finland
Reviewed 1 week ago

This Lovely boutique hotel is located within walking distance from the beach and the centre of Santa Monica. The rooms are beautiful and spacious, the pool area just fantastic and staff very helpful. Excellent place for a honeymoon, girls holiday, you name it.. I could have stayed there longer than the two nights. :)

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Helpful?
Thank Heidi S
Brenda B, Manager at Viceroy Santa Monica, responded to this review

Dear Heidi S, Thank you for choosing The Viceroy for your stay in Santa Monica. We truly appreciate your kind feedback and we are delighted to hear that you had such a wonderful experience. We hope you return soon!

Reviewed 2 weeks ago via mobile

My last time at the Viceroy. It is a nice hotel with a beautiful garden, and pool area at the back. In summer (only), it's a nice spot. Not in February. For an ocean view king, the price was $500 after tax, plus $45 for mandatory car valet, then say $5 tip, so $550 per day. There was no real...

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Helpful?
Thank MAJ M
Brenda B, Manager at Viceroy Santa Monica, responded to this review

Thank you for taking the time to let us know about your recent stay. Please accept our sincerest apologies for not delivering upon your expectations with the overall value of Viceroy. Kindly rest assured that we have well noted every single detail of your feedback and that it has been conveyed to the relevant departments for further review. We hope...

Reviewed 2 weeks ago via mobile

I stayed with my 3 daughters here for 2 days. We came from Florida and were so excited for a girls trip. The first day we reported a smell in our room. The hotel left a note with complimentary fruit saying problem fixed. That night we came back late and when we opened the door it smelled like raw sewage....

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Helpful?
Thank Barbara C
Brenda B, Manager at Viceroy Santa Monica, responded to this review

Dear Barbara C, Thank you for taking the time to let us know about your recent stay. Matt is a gem and we are so lucky to have him on our team! I'm thrilled that he made your stay memorable and turned a negative situation into a positive one. We appreciate your feedback and we will strive to receive a...

New York City, New York
Reviewed 4 weeks ago

We stayed for only one night and had a great experience. In fairness, we booked the hotel last minute on hotels tonight. So for the discounted price we had a great time. I can't say we would have been thrilled had we paid full price. The rooms were on the smaller side but very clean. Comfy beds. Overpriced room service,...

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Helpful?
Thank DeedlesP
Brenda B, Manager at Viceroy Santa Monica, responded to this review

Dear DeedlesP, Thank you for taking the time to share with us feedback on your recent stay. Your kind and honest words are much appreciated and help us further improve. The size of some of our rooms are comparable to most hotel rooms in Santa Monica but alternatively, we have much more spacious accommodations such as our Grande Rooms. We...

Reviewed 4 weeks ago via mobile

Great place to explore LA from only a few blocks from shops and restaurants.The poolside cabanas and bar attract all ages and types of traveller & the friendly, helpful professional staff really made for a positive energy. A special thanks to Lance the concierge who secured some great dinner reservations and provided helpful travel tips on getting around. We will...

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Helpful?
Thank Mike H
Brenda B, Manager at Viceroy Santa Monica, responded to this review

Dear Mike H, Thank you for taking time to write a review about your recent stay at the Viceroy. We are happy to hear that we were able to make this a memorable stay for you and we look forward to welcoming you back! Your kind words will definitely be shared with our concierge Lance and the rest of our...

Sydney
Reviewed 15 January 2017 via mobile

There is a lot to like about The Viceroy but compared to The London (where we also stayed on this trip) it could do with a bit more attention to detail. Let's start with the good bits - the location is great, easy access to lots of fun places in Santa Monica and Venice Beach and the room (a junior...

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1Thank MrsWaterhouse
Florence, Italy
Reviewed 14 January 2017 via mobile

This is the first time we stayed at Viceroy. It was ok, location is good, the design is interesting. The rooms are small but nice. The service is also good. I think that i will return to West Hollywood the next time, so i cant say that i will go back here.

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1Thank lazycrazytravellers
Brenda B, Manager at Viceroy Santa Monica, responded to this review

Thank you for taking the time to let us know about your recent stay. We appreciate your feedback and are glad you enjoyed our central location in Santa Monica and our décor. We hope to welcome you back soon!

the big blue marble
Reviewed 13 January 2017

They charge 9$ for a bottle of water and provide beach towels for 20$, which may be ok in some places, but they also charge a non-negotiable 25$ resort fee.I had not seen this when I made the reservation on Booking.com. They actually charged me 26$, and when I complained, they just shrugged. Every other resort I have ever been...

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Thank phread
Nijad F, Hotel Manager at Viceroy Santa Monica, responded to this review

Dear pheard, I am very sorry to learn that we did not exceed your expectations and thank you for sharing your feedback with us. It is concerning to hear that you did not see the Guest Amenity fee while booking with us, as it is fully disclosed on our website and on all other booking channels. We take your feedback...

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Staying in Santa Monica

Neighbourhood Profile
Santa Monica
Santa Monica is a coastal town that maintains a balance as a tourist destination and as an area with a thriving local culture. On the beach, bikers, roller-bladers, runners and walkers move along the famed bike path enjoying the beautiful Los Angeles weather. The solar-powered Ferris wheel at the Santa Monica pier spins high above the water, while park revelers scream with delight riding the roller coaster. Inland from the beach, Third Street Promenade bustles with shoppers and street performers, where every block seems to have a musical or acrobatic act drawing crowds giving Santa Monica both the feeling of a laid-back beach town and a major commercial hub.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Viceroy
Viceroy
Cuisines: American, Bar, Pub
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Business Centre with Internet Access
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
An urban retreat at the shore - British impressions- with bold current perspectives. Business friendly- yet vacation ready- and just steps from the Santa Monica pier- beaches- shopping- dinning and nightlife. Each of the 162 guestrooms and suites offer ocean- pool- or palm views. Mascioni linens and bathrobes- custom beds with down comforters and pillows. Body and hair care products Aromatherapy Associates. In room spa services available- marble baths with seated vanities and soaking tubs- sitting areas- and fully stocked mini bars. In room entertainment centers feature 40 in flat screen tv- full cable access and movies- music- and video games- high-speed wireless Internet access- two-line telephones with speaker and private voicemail as well as media hubs. And dataports for modem/fax hookup - Viceroy also offers video check-out with e-mail reciept. A complete fitness center- 2 outdoor heated pools with private cabanas. Cameo bar- reunion dining at Cast- 24-hour room service- dry cleaning and laundry service- full-service concierge- choice of daily newspaper- and a 1300 sq foot meeting room with private patio overlooking the pool area. ... more   less 

Additional Information about Viceroy Santa Monica

Address: 1819 Ocean Avenue, Santa Monica, CA 90401-3215
Region: United States > California > Santa Monica > Santa Monica
Price Range: RM1,675 - RM3,859 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Viceroy Santa Monica 4*
Number of rooms: 162
Reservation Options:
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Also Known As:
Viceroy Santa Monica Hotel Santa Monica
Viceroy Hotel Santa Monica
Hotel Style:
#1 Business Hotel in Santa Monica
#4 Romantic Hotel in Santa Monica
#5 On the Beach Hotel in Santa Monica
#6 Luxury Hotel in Santa Monica
#6 Family Hotel in Santa Monica
#6 Green Hotel in Santa Monica
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Questions & Answers

Here's what travellers have asked, with answers from Viceroy Santa Monica staff and other travellers.
11 questions
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Portland, Oregon
NJ
New York
5 months ago
New York
5 months ago

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Questions? Get answers from Viceroy Santa Monica staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“get a room on higher floor with view of the ocean front”
 of 5 bubbles evai646, 10 Feb 2017 | Read review
“Stay at Shutters, just a block away and on the beach”
 of 5 bubbles phread, 12 Jan 2017 | Read review
“High floor end of corridor Santa Monica Pier side”
 of 5 bubbles Steffed, 7 Jan 2017 | Read review
“Avoid ocean view rooms”
 of 5 bubbles johnjohnnn, 3 Jan 2017 | Read review
“Don't stay here if you want a swimming pool with sunshine”
 of 5 bubbles KGS66, 27 Nov 2016 | Read review
5 of 5