We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The staff was pleasant, but the facilities were aged and low quality.
The 'free breakfast' was packaged muffins and oatmeal in the hallway.
No towel service or room cleaning for 3 days...and they ran out of coffee.
I'm sorry that Fountaingrove Inn and Hilton burned...More
Thank Edward C
Response from 00esa, Manager at Extended Stay America - Santa Rosa - NorthResponded 3 weeks ago
Thank you for choosing our hotel. We apologize for the difficulties you experienced and regret the inconvenience. We appreciate your feedback and will use it to make improvements to our services. We have shared your comments with the appropriate individuals to make the necessary adjustments....More
Stopped into the Santa Rosa North Extended stay for 1 night. Its a few miles north of downtown, just off Hwy 101. Pretty easy to get to the hotel from 101, and relatively easy to get onto 101 from the hotel, once you figure out...More
Response from 00esa, Manager at Extended Stay America - Santa Rosa - NorthResponded 31 May 2018
Mack, thank you for choosing us during your holiday weekend. We are glad to read you liked our convenient location and well-kept property. That being said, we are sorry for not meeting some of your expectations with our facilities. We have shared your feedback with...More
Brought my family here for the holiday weekend. We were able to check in an hour early so the little ones could take their naps, so that was a positive; but, the positives really end there. The room was small but functional. The toilet had...More
Thank Nathan R
Response from 00esa, Manager at Extended Stay America - Santa Rosa - NorthResponded 29 May 2018
Nathan, we apologize for the poor service you encountered from our front desk team and for the issues you had with your room. We have shared your feedback with the respective teams and will certainly step up our efforts to improve our guest experience moving...More
This hotel is located in a nice part of Santa Rosa CA. Hotel itself is staffed with many minimally trained people. Housekeeping staff can be extremely rude and mean. This hotel is great for homeless, meth users, fresh out of jail individuals. Anyone else, you...More
Response from 00esa, Manager at Extended Stay America - Santa Rosa - NorthResponded 18 April 2018
Thank you for your stay. Please accept our apologies for the less than positive experience with our associates. We have shared your feedback with the entire team as we take your comments seriously, and our training will be revisited to ensure this does not happen...More
If you are a smoker or a transient, then this hotel is for you. If you are a business traveler, or are traveling with children, stay away. The hotel -starting with the front entrance - wreaks of smoke. he hallways, common areas, and rooms (even...More
Review collected in partnership with Extended Stay
This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
Response from 00esa, Manager at Extended Stay America - Santa Rosa - NorthResponded 8 April 2018
Diane, we apologize for the smoke smell you experienced during your stay. We work hard to provide a clean and comfortable environment, and we're sorry the smell compromised your experience. We will follow up on your concerns to ensure we are well poised to serve...More
Response from PrincessWildhair | Reviewed this property |
I am not Extended Stay but I did stay at that hotel a couple of weeks ago. If you are sensitive to ANY smells I would not recommend it at all. There are any number of smells from smoke to food cooking... More
I am not Extended Stay but I did stay at that hotel a couple of weeks ago. If you are sensitive to ANY smells I would not recommend it at all. There are any number of smells from smoke to food cooking, pets... there are indeed smoking rooms at this hotel and there can be people smoking outside. Our friends were in a non-smoking room but the hall and other areas like the stairs were really bad.
Are you sure you want to delete this answer?
"The back parking has good access to some of the 2nd floor rooms, but might not be the safest place to park"