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Extended Stay America - Santa Rosa - North

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Traveller (26)
Room & Suite (39)
Dining (2)

About

Location
Cleanliness
Service
Value
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
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Property amenities
Free Parking
Free High Speed Internet (WiFi)
Laundry Service
Non-Smoking Hotel
Pets Allowed ( Dog / Pet Friendly )
Self-Serve Laundry
Wheelchair Access
Room features
Family Rooms
Kitchenette
Microwave
Non-Smoking Rooms
Suites
Good to know
HOTEL STYLE
Mid-range
HOTEL CLASS
Hotel links
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Location

Full view
38Car recommended
Grade: 38 out of 100
16Restaurantswithin 1 km
1Attractionwithin 1 km
90Reviews
50Photos
1Q+A
24Room tips
Traveller rating
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  • 31
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Popular mentions
Beware of Manager Heather Garcia! She kicked on my door at 7am with 2 guys demanding a payment my company’s paid 12 days ago. She threatened to call the cops (and they did show up to arrest me!) before even figuring out what happened. Priceline and Agoda have the payment and all
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Response from 00esa, Manager at Extended Stay America - Santa Rosa - North
Responded 2 weeks ago
Thank you for your review. We sincerely apologize for the poor service you experienced while you were here. This is not the impression we like our guests to leave with. We assure you a "rude" staff is not acceptable and we will be working with my team to correct this. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
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Hotel's Favourite
I have been working in the area now for a week and have been staying here. The service is great and people are friendly. Sure the breakfast has muffins packaged but, man it has its own kitchen. Ive been having to eat every night and now i can cook and prep my own meals. They
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Response from 00esa, Manager at Extended Stay America - Santa Rosa - North
Responded 9 Aug 2018
Ernie, thanks for the kind review of Extended Stay America. We are delighted to know you liked having a fully-equipped kitchen to cook your own meals and that our excellent service made your stay a memorable one. On behalf of our team, we appreciate you for recognizing our efforts and invite you for another visit. Sincerely, Hotel Management
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The property is priced at a good value for a fully equipped house keeping/studio room. The breakfast was a joke....coffee and a health bar. Service staff was unprofessional and hard find at most times. If you want a safe, basic, clean and modern room, freeway close on the North
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Response from 00esa, Manager at Extended Stay America - Santa Rosa - North
Responded 3 weeks ago
Thank you for being our guest. Although overall you had a pleasant stay with us and were happy with our affordable rates, we are sorry you were unhappy with our grab-and-go breakfast. Your feedback will be shared with our Brand Leaders to determine new breakfast offerings. Also, your comments will be used as a training tool to improve our service going forward. We hope the positive aspects of your visit will bring you back to us for a much better experience. Sincerely, Hotel Management
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The staff was great...even the manager.....at first. We had a problem with our vacation points paying a small portion of the bill...we worked on it..and FINALLY got every penny paid...but I guess that pissed the manager off...and we came out to our vehicle one morning to see
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Response from 00esa, Manager at Extended Stay America - Santa Rosa - North
Responded 26 Oct 2018
Thank you for being our guest and for taking the time to leave feedback. We apologize for the unpleasant experience. You deserved a comfortable and stress-free stay, and we assure you that what you experienced is not typical. However, we would need more information to address your specific concerns. Please do not hesitate to contact our general manager directly if you would like to discuss this matter in more detail. Thank you for being our guest, and we hope you will consider staying with us again. Hotel Management
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TLDR: Stolen wine, noisy, bad service I stayed here this weekend and there's really not much good to say about this place. We checked in during the evening, so the normal front desk receptionist had gone home already. The B team receptionist clearly didn't want to work here
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Response from 00esa, Manager at Extended Stay America - Santa Rosa - North
Responded 20 Oct 2018
Thank you for being our guest and for taking the time to leave feedback. We apologize for the unpleasant experience. The security of our guests and their property is of utmost importance, and it is extremely concerning for us to read your comments about theft. All reports of missing items are taken very seriously and steps are taken to investigate all claims, big or small. Please be assured that we are doing everything in our capacity to investigate this matter and resolve it as soon as possible. If we may be of any further assistance to you please don't hesitate to get in touch with our general manager directly. Hotel Management
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Hello Traveler, I am not Extended Stay but I did stay at that hotel a couple of weeks ago. If you are sensitive to ANY smells I would not recommend it at all. There are any number of smells from smoke to food cooking, pets... there are indeed smoking rooms at this hotel and there can be people smoking outside. Our friends were in a non-smoking room but the hall and other areas like the stairs were really bad.
0 votes
"The best room is at the hotel across the street."
"The back parking has good access to some of the 2nd floor rooms, but might not be the safest place to park"
"Try a different hotel."
"Please do not even consider this place, as is"
"Stay somewhere else."
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PRICE RANGE
US$112 - US$241 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
extended stay santa rosasanta rosa extended stay
LOCATION
United StatesCaliforniaSanta Rosa
NUMBER OF ROOMS
94
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