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Currently the lobby and main ground floor area are under construction - and while that can create an inconvenience when I got to the room I found the walls to be so thin I could hear the conversations and laughter from the room either side...More
We recently stayed at Embassy Suites South San Francisco the chief engineer was the best we went to breakfast and a really rude sever so we decided we would skip breakfast since the service was so terrible we got on the elevator ran into Geno...More
My husband and I just got back from San Francisco- we stayed here using points. It did state there was construction on their site when I booked but it should have stated "Demolition" I have stayed at hotels w/ construction but it was limited to...More
Thank Kelly K
Response from timothypaulus, Director of Sales at Embassy Suites by Hilton San Francisco Airport - South San FranciscoResponded 3 days ago
Dear Kelly G
I really do appreciate your comments from your stay. I realize that having the hotel under renovation is certainly not ideal, and your experience is certainly something I would like to apologize for. We are working diligently to make the transition a...More
Entire lobby and ground floor under major construction so your experience with happy hour and breakfast won’t meet your expectations. And my room was in need of remodeling (carpet worn and ripples) so assuming rooms will follow.
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Thank Larry K
Response from timothypaulus, Director of Sales at Embassy Suites by Hilton San Francisco Airport - South San FranciscoResponded 6 days ago
Dear Larry K
Thank you for your comments from your recent stay. We are under a multi million dollar renovation and all that you describe will be transformed in short order!!
It's a big surprise when you arrive and see the construction that's going on. But the staff is doing everything they can to live up to their reputation as a chain. They still have the great breakfast - scrambled and boiled eggs, crisp bacon and...More
Response from timothypaulus, Director of Sales at Embassy Suites by Hilton San Francisco Airport - South San FranciscoResponded 1 week ago
I REALLY appreciate your comments. It is nice to hear that you enjoyed the stay and were understanding to the the staff and the hard work they are doing!!!....I hope you can return sometime soon and see the finished product
It is about 20-25mins away from the city. I got a Lyft- line (approx 13$ one way) but there is a train station about 10mins walking distance from the hotel! If you are going to be spending most your time in the city- I... More
It is about 20-25mins away from the city. I got a Lyft- line (approx 13$ one way) but there is a train station about 10mins walking distance from the hotel! If you are going to be spending most your time in the city- I wouldnt book this hotel!