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BEST WESTERN PLUS Grosvenor Airport Hotel

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BEST WESTERN PLUS Grosvenor Airport Hotel
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1,872 Reviews from our TripAdvisor Community

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There are newer reviews for BEST WESTERN PLUS Grosvenor Airport Hotel
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Showing 1,724: English reviews
California
Reviewed 9 October 2015

The first thing that I noticed was the musty, "thrift store" smell upon entering the room. We decided to ignore it, but it was impossible to ignore the uncomfortable bed and the pillows that collapsed into nothing as soon as you put your head on them - new ones are badly needed. The only reason I gave this hotel two...

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Helpful?
Thank olive2eat
GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review

Hello Olive and thank you for your personal comments. I am sorry that you didn't enjoy your stay. We have not had a musty smell, or "thrift store smell" comment before, so I apologize for this. All of our beds are brand new, I am sorry you didn't sleep comfortably. As I cannot track your specific information or room number,...

Reviewed 8 October 2015

we stayed here going to and coming home from a wedding in martha's vineyard. it's always a perfect stay. and to be able to leave your car there is really fantastic. the rooms are always clean and inviting. the staff is very friendly.

Review collected in partnership with Best Western
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Helpful?
Thank sharynnev
GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review

Hello and thank you so much for your nice review, and also thank you for always choosing us! I hope you had a good time on the East Coast at Martha's Vineyard, and we look forward to your return visit! Jim McGuire, General Manager

Santa Cruz, California
Reviewed 8 October 2015

I have stayed at this hotel over a dozen times before I leave on business trips to Asia. It is nice to be close to the airport so I don't have to fight traffic and the park and fly is convenient. However, tonight 10-7-15, I called to make a reservation and the person I spoke to was so rude. I...

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Helpful?
Thank LBtravel555
GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review

Hello and thank you for your personal comments. I am shocked and find it hard to believe that one of our desk clerks would hang up on a guest - we have never had a comment like this before. I am sorry if this happened, and I will share your comments with the entire staff. I do hope you will...

Reviewed 5 October 2015

This is a very solid Best Western location, centrally located, good freeway access with solid amenities. The breakfast here is one of the best for the chain. The staff is very helpful and professional. Some further policy of the floors for smokers is needed, however.

Review collected in partnership with Best Western
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Helpful?
Thank J S
GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review

Hello JS and thank you for your review, and thank you for your 3rd visit! I do apologize for those guests that choose to ignore our non-smoking policy. We are a 100% non-smoking environment and some guests would rather choose the $250 fee if they choose to smoke, which we do not encourage. I am sorry about that, please come...

Newcastle upon Tyne, United Kingdom
Reviewed 1 October 2015

Within easy reach of airport with curtsy shuttle bus. Staff were friendly but not that helpful.Rooms were clean and tidy ideal for a few nights stay.used shuttle bus to get back to airport and then Bart into city center. Fixed price taxi from hotel was around $50 but erratic driver added to the experience but not everyones cup of tea!

Review collected in partnership with Best Western
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Helpful?
Thank Jww55009
GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review

Thank you for your review, we appreciate your feedback and look forward to your next visit! Jim McGuire, General Manager

Lethbridge
Reviewed 1 October 2015

A very comfortable hotel with a great location close to the SFO Airport and excellent shuttle service. Staff are very attentive, friendly and lots of fun. Especially the ladies working at the bar...they made us feel really welcome & gave great service. We'll be back the next time we're in San Francisco.

Review collected in partnership with Best Western
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Helpful?
2Thank Timothy G
GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review

Hi Timothy! Thanks so much for sharing your thoughts on your stay! I am happy to read that you enjoyed our staff and accommodations. See you again soon! Jim McGuire, General Manager

Monterey, California
Reviewed 1 October 2015

Let me start by saying that I am rating this hotel from the view point of a traveler that needs to get from point A to point B, and park the car. Check in was simple and easy. The parking for our vehicle was safe and well lit. We stayed one night, and parked the truck for eight nights. Upon...

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Helpful?
Thank Buddy021807
GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review

Hi Buddy and thank you for sharing your thoughts on your recent stay. Stephanie will be happy to read it as well. Please come back soon and stay with us again! Jim McGuire, General Manager

Mt. Calvary, United States
Reviewed 30 September 2015

We chose to stay here due to the close proximity to SFO, and the shuttle service offered to the airport. Pleasantly suprised at the very close and easy proximity to the rental car return! The hotel is just a little tired, and the room small, but adequate for our single night stay before heading to SFO. The shuttle service is...

Review collected in partnership with Best Western
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Helpful?
Thank Dorene G
GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review

Hi Dorene and thank you for your review. I am glad you enjoyed your stay. We hope to see you again soon. Jim McGuire, General Manager

Lebanon, PA, United States
Reviewed 28 September 2015

This hotel is well placed for someone like me who almost invariably returns to SFO from the north driving a rental car. Rooms are generally excellent. Breakfast is so-so with items scattered about a considerable area. It is also unfortunate they have started to charge for parking here. But would come back here again under similar circumstances as long as...

Review collected in partnership with Best Western
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Helpful?
Thank Alfred W
GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review

Hello Alfred and thank you for your thoughts on your stay. I am happy you enjoy our hotel. We, along with 90% of the hotels in SSF, have been charging for parking for the past 7 years, and we are the least expensive. We do hope to see you again soon! Thanks again. Jim McGuire, GM

McKinleyville
Reviewed 28 September 2015

The room was clean and quiet, the bed was comfortable, and the free buffet breakfast was more than adequate. I was up at 5 AM, and a nice coffee service was available in the lobby. There was also a coffee maker in the room. For me, it was important to have a shuttle to the San Francisco airport early in...

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Helpful?
Thank Cherie T
GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review

Cherie, thanks a lot for your nice review! Don't forget, since you are up early, we have complimentary "breakfast to go" bags available for our early departures. We hope to see you again very soon. Thank you again for your review. Jim McGuire, General Manager

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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Restaurant
  • Breakfast included
  • Room Service
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
Official Description (provided by the hotel)
Recipient hotel of 3 Best Western "Director's Award" and 11 consecutive "Excellent Housekeeping Awards". Newly renovated rooms, restaurant, bar and meeting space. Location, location, location! The BEST WESTERN PLUS Grosvenor Hotel offers all the amenities you need for business or pleasure! Restaurant, bar, business center, fitness center, seasonal outdoor pool, complimentary shuttle to SFO. PLEASE NOTE that our front entrance and porte cochere are currently under renovation and our entrance is located at the rear of the hotel. Thank you. ... more   less 

Additional Information about BEST WESTERN PLUS Grosvenor Airport Hotel

Address: 380 South Airport Boulevard, South San Francisco, CA 94080
Region: United States > California > South San Francisco
Price Range: RM539 - RM1,108 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN PLUS Grosvenor Airport Hotel 3*
Number of rooms: 206
Reservation Options:
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Also Known As:
Best Western South San Francisco
South San Francisco Best Western
Hotel Style:
#3 Business Hotel in South San Francisco
#3 Green Hotel in South San Francisco
#5 Romantic Hotel in South San Francisco
#6 Family Hotel in South San Francisco
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Questions & Answers

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Questions? Get answers from BEST WESTERN PLUS Grosvenor Airport Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We were on the 4th floor and it was quiet.”
wayneamppeggyh, 26 Apr 2017 | Read review
“Rooms facing away from the airport might have less noise from the planes taking off”
ejfisch, 24 Apr 2017 | Read review
“Airport/street noise is heard throughout... turns into white noise after a while.”
Krissy_hicks, 2 Mar 2017 | Read review
“Pay a small premium to ensure a room on the Grosvenor level.”
kth0mps, 1 Mar 2017 | Read review
“Book a room on the top floors. They have been renovated”
367Tracy, 21 Feb 2017 | Read review
5 of 5