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Four Points By Sheraton San Francisco Airport

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128 Reviews from our TripAdvisor Community

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Showing 112: English reviews
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Sacramento, California
Reviewed 4 days ago NEW

The hotel staff were very welcoming, helpful and friendly. Check in was quick and easy for me and my family. Most importantly the room was ready and clean upon arrival. Definitely one of my favorite hotels and would stay here again in the future.

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Helpful?
Thank jonalyn143
nebraska/cabo rojo
HOTEL’S FAVOURITE REVIEW
Reviewed 26 October 2016

This is an excellent hotel near the airport and rental car returns. They share an airport shuttle with several nearby hotels. Return your car early and use the shuttle. There is a breakfast in the morning but we left before it was open. Use a cart for luggage. The entrance is somewhat strange with steps and a freight elevator for...

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Helpful?
1Thank neblud
About Hotel's Favourite Review
ManagerX1, Manager at Four Points By Sheraton San Francisco Airport, responded to this review

We are so delighted you had an excellent stay with us at the Four Points By Sheraton Hotel & Suites San Francisco Airport! We appreciate you sharing the highlights of your visit with fellow travelers. Our staff will be happy to know they played an important part in your enjoyment, and we would love to welcome you back whenever your...

Reviewed 2 weeks ago

This SPG oversold their hotel rooms last Tuesday night. As a Lifetime Platinum SPG member arriving at 1:00 am, I was met by a front desk clerk who disappeared into the back room and offered no solution to the oversold status. There was no other hotel room available in all of SFO. So at 2 am without any resolution, problem...

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Helpful?
Thank Jill J
Management response:

Dear Ms J, I am extremely sorry to hear that this unfortunate incident has happened to you. I would like to make this right by you. Please get in with me at your earliest convenience.

Winchester, United Kingdom
Reviewed 3 weeks ago via mobile

We stayed at this hotel because of my status with SPG and it's proximity to SFO airport. However the check in person was less than friendly, and questioned me three times if the bed type I had booked was correct. Her people skills were somewhat reminiscent of the Travel Agent sketches in the British Television series "Little Britain". I was...

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Helpful?
Thank Stephen H
Princeton, New Jersey
Reviewed 4 weeks ago

With an early morning flight, I chose the Four Points for the location and timing. Cost was very high though for one night. My first time staying, I thought the property was sufficient for transit travelers. The entryway does not have an easy lift for luggage with big steps - would be difficult for someone in a wheelchair or needing...

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Helpful?
Thank Rbakken
00gc, General Manager at Four Points By Sheraton San Francisco Airport, responded to this review

Dear Rbakken, thank you for being our guest and for taking the time to evaluate your stay with us. We are happy our location met your travel needs and that overall you had a comfortable stay. However, we apologize for the noisy HVAC system. We will have someone from our team inspect and service that unit so it is not...

Commack
Reviewed 22 February 2017

We stayed here twice recently, coming and going through San Francisco for brief overnight stays with very early AM flights. They offer a free shuttle to the airport which runs from 4:00 AM to midnight. The airport is 5-10 minutes away depending on other stops and which terminal you need. Parking is limited if you have a car, but the...

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Helpful?
Thank RoadBlonde76
00gc, Manager at Four Points By Sheraton San Francisco Airport, responded to this review

Dear RoadBlonde76, Thank you for choosing to stay with us once again and letting others know how convenient we are to the San Francisco International Airport. It’s great to note that our complimentary airport shuttle was perfect for your needs and you enjoyed the food we serve at our on-site restaurant. We also appreciate your observations and concerns. We hope...

Reviewed 14 February 2017 via mobile

My stay at this hotel was way overpriced. $330,- for a standard room was way to much. The reason was some sort of conference in the city. But still, it bugs me if Hotels use demand to over price. The hotel is literally at the freeway and loud. Please expect nothing else. The rooms are average, the hotel rather old...

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Helpful?
Thank AlohaJulius
00gc, Manager at Four Points By Sheraton San Francisco Airport, responded to this review

We thank you for your kind remarks about your recent stay, and we are glad you enjoyed it. While our location next to the freeway is ideal for getting around in the city, it does create a sleep problem for some guests. Unfortunately we cannot move our hotel or the freeway, but we can move you to a room which...

Beijing, China
Reviewed 12 February 2017

A convenient hotel as a stopover option, the free shuttle from SFO takes only about 5 or so mins, as the property is just outside the northern boundary of the airport area. Shuttles are running very frequently so it is easy to get back and forth. The rooms are very basic , a little rough on the edges given the...

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Helpful?
Thank bjnomads
00gc, Manager at Four Points By Sheraton San Francisco Airport, responded to this review

Thank you for staying at Four Points By Sheraton Hotel & Suites San Francisco Airport and for letting us know how much you appreciated our scheduled airport shuttle service! It’s great to know you enjoyed your comfortable room, our amazing service, and the food and beverages we serve at Bistro. We hope you will consider us home every time you...

Sonoma, California
Reviewed 2 February 2017

This is an older hotel, but nicely maintained and remodeled. There is a full bar and restaurant. The employees are helpful and friendly. It is also right across the street from the SSF Convention Center, and is very convent for events there. The shuttle service to the airport is free and useful. It stops at a couple of adjacent hotels,...

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Helpful?
Thank 14hannon
00gC, Manager at Four Points By Sheraton San Francisco Airport, responded to this review

Thank you for the glowing review of Four Points By Sheraton Hotel & Suites San Francisco Airport! We are so happy to read that you liked our friendly associates, convenient location close to the airport and our shuttle service which worked well for you. We appreciate your kind remarks and hope to see you again whenever you return to the...

Portland
Reviewed 25 January 2017 via mobile

They were there when we needed them! Our connecting flight was missed due to airline delay and we had to stay over. This place was clean, nice, and bed was comfortable. The front staff was so helpful to us especially in a tired and stressful moment. We were surprised by the cost as it was an incredible deal!

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Helpful?
Thank michelleannef23
00gC, Manager at Four Points By Sheraton San Francisco Airport, responded to this review

We thank you for choosing Four Points By Sheraton Hotel & Suites San Francisco Airport for your stay. We are delighted you loved your well-kept room and the service provided by our Front Desk staff. I am also glad you found as to be a great value. Thanks for taking the time out of your day to recognize our efforts....

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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Airport Transportation
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to the Four Points by Sheraton Hotel & Suites San Francisco Airport. We are just 1.5 Miles from the airport and centrally located to downtown San Francisco or the Silicon Valley. For business or pleasure, let our friendly staff guide you the best of the Bay Area. Convenient access to highways and light rail transportation get you where you need to be! ... more   less 

Additional Information about Four Points By Sheraton San Francisco Airport

Address: 264 South Airport Blvd, South San Francisco, CA 94080
Region: United States > California > South San Francisco
Price Range: RM521 - RM1,453 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Four Points By Sheraton San Francisco Airport 3*
Number of rooms: 101
Reservation Options:
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Also Known As:
4 Points By Sheraton San Francisco Airport
Four Points By Sheraton San Francisco Airport Hotel South San Francisco
Four Points South San Francisco
Sheraton South San Francisco
South San Francisco Sheraton
South San Francisco Four Points
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Questions & Answers

Here's what travellers have asked, with answers from Four Points By Sheraton San Francisco Airport staff and other travellers.
2 questions
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Edmonton, Canada
over a year ago
Randolph, New Jersey
over a year ago

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Questions? Get answers from Four Points By Sheraton San Francisco Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room on the Airport Blvd side (the other side faces the freeway)”
 of 5 bubbles 14hannon, 2 Feb 2017 | Read review
“Away from highways”
 of 5 bubbles ArunKumarT667, 17 Nov 2016 | Read review
“Try and get a room at the rear as there is a highway to the front of the building.”
 of 5 bubbles 76akk321, 16 Sep 2016 | Read review
“High floor facing the airport (away from the highway)”
 of 5 bubbles 78WilliamS, 21 Aug 2016 | Read review
“AWFULLY SLOW WIFI...could not connect most times.”
 of 5 bubbles 435suey, 8 Aug 2016 | Read review
5 of 5