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where is the lobby for the hotel? staff are not polite and doesn't want to answer the questions . the rooms are ok and parking has limited spaces. the internet speed needs to improved. it is very slow and not worth the pay.More
Thank h y
Response from 00esa, General Manager at Extended Stay America - Los Angeles - Torrance - Del Amo CircleResponded 19 January 2017
Thank you for choosing our hotel and for providing us with your valuable review. We are pleased you had an overall nice stay. However, we are sorry for the inconvenience caused and have shared your comments with our concerned department. I ensure you that this...More
We stayed there only one night. The kitchen did not have ANY utensils, plates, cups, coffee maker, ... and when I called the front desk, she said she would gather things and bring them up, but after 40 minutes, we had to go to the...More
Response from 00esa, General Manager at Extended Stay America - Los Angeles - Torrance - Del Amo CircleResponded 14 December 2016
Thank you for sharing your feedback. While we regret to learn there were aspects of your stay less favorable and the service unlike what we are known for, and unfortunate for the overall impact it had on your stay. We will certainly address your concerns...More
First impression: there is no lobby, just a desk inside the entrance, like a motor lodge in South Dakota. The room was small and painted in dark tan and camo green, giving it a closed in feeling. We spent one night, I can't imagine using...More
Response from 00esa, General Manager at Extended Stay America - Los Angeles - Torrance - Del Amo CircleResponded 9 December 2016
While our location and other aspects of your stay were positive, we apologize for the aspects which had a negative impact on your overall satisfaction. Getting a good nights sleep is important to the success of your next day, and we are sorry for the...More
The Bathroom fan didn't do its job. Had to take a bath with the door open to help keep the bathroom mirror free of steam. Can't count how many spiders I killed during the stay. Grab and Go breakfast is a joke. People walking in...More
Response from 00esa, General Manager at Extended Stay America - Los Angeles - Torrance - Del Amo CircleResponded 30 November 2016
Thank you for your recent visit and for your feedback. We are sorry you had a substandard experience. Our team strives to make sure each guest has a pleasant stay, so I apologize we did not deliver. Thank you for pointing this out, as it will help us...More
My non-smoking room smelled like cigarette smoke, A/C was broken and was not repaired, dishes were provided by way of placing on front desk without option of assistance or delivery. All dishes and utensils were dirty and stinky, needed to rewash. Bed linens felt like...More
Response from 00esa, General Manager at Extended Stay America - Los Angeles - Torrance - Del Amo CircleResponded 23 November 2016
We always want our guests to experience a seamless stay from check-in to check-out, and it's disappointing to learn that we missed the mark with your visit. Please accept our sincere apologies for the shortcomings during your stay. Your feedback is important to us as...More
US$115 - US$173 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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Response from jeanneo243 | Reviewed this property |
As far as I know, the towels are changed only once a week or when a guest checks out if they stay less than a week. You can request fresh towels any time, though, at the front desk. There were 4 bath towels in my room when... More
As far as I know, the towels are changed only once a week or when a guest checks out if they stay less than a week. You can request fresh towels any time, though, at the front desk. There were 4 bath towels in my room when I checked in. I don't know about the carpets, they did not appear clean at all when I was there. Also, I did not drink the hotel coffee, I went to Starbucks on the corner of Torrance and Hawthorne Blvds., it is a very short walk from this hotel.