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Customer service was rough--the lady at the front counter seemed to be the only employee most of the time and was very overwhelmed. Rooms are larger since it is a residence inn, but not spotlessly clean like you would expect. the tv has built in...More
Thank Luke V
Response from Ken P, Director of Sales at Residence Inn Los Angeles Westlake VillageResponded yesterday
Hello Luke V,
Thank you for taking the time to ley us know about your recent stay.
As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our...More
I stay at a lot of Marriott properties and this one specifically 3 years in a row for my daughters tennis camp. This recent stay however was simply horrible. The cleanliness of his hotel was disgusting. I was given a room where the sheets had...More
Response from Ken P, Director of Sales at Residence Inn Los Angeles Westlake VillageResponded 2 days ago
Thank you for taking the time to share your recent experience at the Residence Inn Los Angeles Westlake Village with us.
As the cleanliness of our hotel is a key priority, I am very sorry that your guestroom fell short of your expectations....More
Staff is always courteous. Place is newly designed, safe neighborhood. Breakfast is great! Rooms are clean and spacious. Work out room is a disappointment though. they have a pool and fire pit which pretty nice. They make effort to have some type of social hour...More
Response from AmandaParrish91362, General Manager at Residence Inn Los Angeles Westlake VillageResponded 1 week ago
Dear 710 Kristopher-
Thank you for taking the time to review the Residence Inn by Marriott Westlake Village online. We are delighted that you enjoyed your stay. We apologize for the gym that is on property being a disappointment and dropping your review to a...More
If you're looking for poor service on all levels then this is the place for you. I'm an elite Marriott rewards member and have never experienced such deplorable service and poor communication on all fronts. I had booked a 2 bedroom suite for this past...More
2 Thank Carolyn C
Response from AmandaParrish91362, General Manager at Residence Inn Los Angeles Westlake VillageResponded 8 June 2017
Dear Carolyn C-
Thank you for taking the time to share your recent experience at the Residence Inn Los Angeles Westlake Village.
As the service standard of our hotel is a key priority, I am very sorry that your guestroom fell short of your expectations....More
Low water pressure and lack of hot water. Buffet was good. Be careful when booking, the posted rate changes. Mine changed $25 per room. Extra $100 . A hotel should not change rates. Will not stay there again.More
1 Thank ovillafellar
Response from AmandaParrish91362, General Manager at Residence Inn Los Angeles Westlake VillageResponded 6 June 2017
Thank you for taking the time to write a review in regards to your recent stay at the Residence Inn Los Angeles Westlake Village.
As a valued guest, we see that there is room for improvement based on your feedback.
Please accept our...More
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Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Business Centre with Internet Access
Things to do
Fitness Centre with Gym / Workout Room
US$196 - US$397 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#3 Family Hotel in Westlake Village
#4 Business Hotel in Westlake Village
Non-Smoking Rooms ,
Number of rooms
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Also Known As
Residence Inn Los Angeles Westlake Village Hotel Westlake Village ,