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We had never been here before but on our last trip to Blackhawk we stopped in to check out this little hotel and casino and loved it! They have cheaper older games they have new more expensive games they have video craps which is our...More
1st things this is a hotel that I paid for it was not comped or free. The wife and I decided to take a weekend getaway we stayed at the reserve for 3 nights checked in Friday left Monday I paid almost $600 for this...More
I have stayed at this location for over 25 years and now no longer wish to stay there. They stopped giving all the great perks that I had been used to in all those years. Always before I felt special when staying here. The rooms...More
Response from Bonnie S, Manager at Grand Z Casino and HotelResponded 20 March 2018
Thank you for your recent comments and concerns. We take all of our guest feedback seriously. We strive to offer superior service and amenities, we apologize if we let you down. Please give us another shot at earning your business.
The Grand Z Management
After checking in with a semi-personal desk clerk, we took our key to room 456 where we heard talking in the room. Startled, we knocked....we waited....and two female staff personnel, presumably in housekeeping, finally came to the door just as I used my card and...More
Thank Sandy C
Response from Bonnie S, Manager at Grand Z Casino and HotelResponded 4 weeks ago
Good afternoon Sandy,
Thank you for leaving a rating and review for us. Also, thank you for bringing your room issues to our attention. There certainly are no excuses for Team Members presenting anything other than a professional manner. We too agree, it is great...More
I could not have been more pleased with the hotel. The staff was very accommodating and helpful. Frontier Airlines was awful and caused us a 24 hour delay. The hotel honored our room and allowed us to check in before time. We were very appreciative...More
Thank Remy J
Response from Bonnie S, Executive Administrative Assistant at Grand Z Casino and HotelResponded 9 March 2018
That's a bummer about Frontier and the 24 hour delay, but we're awfully happy that you found the Grand Z Casino Hotel in Central City to stay over and had a good time!
We really pride ourselves on the fun atmosphere of the...More