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Grand Z Casino and Hotel

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Traveller (18)
Room & Suite (19)
Dining (5)
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Overview
  • Excellent45%
  • Very good33%
  • Average14%
  • Poor5%
  • Terrible3%
Travellers talk about
“the reserve”(620 reviews)
“free room”(41 reviews)
“lava room”(24 reviews)
Free Wifi
Free Parking
Air Conditioning
Non-Smoking Rooms
Restaurant
Suites
Bar/Lounge
3 Star Hotel
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,126)
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713
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893
713
308
127
82
Show reviews that mention
All reviewsthe reservefree roomlava roomfortune valleyblack hawkreserve casinonice roomenjoyed our stayslot machinesexcellent stayparking garagebed was very comfortableblackhawkcompshallwayrefrigeratorvalet
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1 - 5 of 2,123 reviews
Reviewed 1 week ago via mobile

We had never been here before but on our last trip to Blackhawk we stopped in to check out this little hotel and casino and loved it! They have cheaper older games they have new more expensive games they have video craps which is our...More

Thank Tosha D
Reviewed 4 weeks ago

1st things this is a hotel that I paid for it was not comped or free. The wife and I decided to take a weekend getaway we stayed at the reserve for 3 nights checked in Friday left Monday I paid almost $600 for this...More

Thank shawn s
Reviewed 17 March 2018

I have stayed at this location for over 25 years and now no longer wish to stay there. They stopped giving all the great perks that I had been used to in all those years. Always before I felt special when staying here. The rooms...More

Thank bjhrch
Response from Bonnie S, Manager at Grand Z Casino and HotelResponded 20 March 2018

Thank you for your recent comments and concerns. We take all of our guest feedback seriously. We strive to offer superior service and amenities, we apologize if we let you down. Please give us another shot at earning your business. Regards, The Grand Z Management

Reviewed 15 March 2018

After checking in with a semi-personal desk clerk, we took our key to room 456 where we heard talking in the room. Startled, we knocked....we waited....and two female staff personnel, presumably in housekeeping, finally came to the door just as I used my card and...More

Thank Sandy C
Response from Bonnie S, Manager at Grand Z Casino and HotelResponded 4 weeks ago

Good afternoon Sandy, Thank you for leaving a rating and review for us. Also, thank you for bringing your room issues to our attention. There certainly are no excuses for Team Members presenting anything other than a professional manner. We too agree, it is great...More

Reviewed 6 March 2018

I could not have been more pleased with the hotel. The staff was very accommodating and helpful. Frontier Airlines was awful and caused us a 24 hour delay. The hotel honored our room and allowed us to check in before time. We were very appreciative...More

Thank Remy J
Response from Bonnie S, Executive Administrative Assistant at Grand Z Casino and HotelResponded 9 March 2018

Hi Remy! That's a bummer about Frontier and the 24 hour delay, but we're awfully happy that you found the Grand Z Casino Hotel in Central City to stay over and had a good time! We really pride ourselves on the fun atmosphere of the...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free Parking
Restaurant
Free High Speed Internet (WiFi)
Bar/Lounge
Hotel Amenities
Free Parking
Shuttle Bus Service
Room amenities
Air Conditioning
Things to do
Restaurant
Bar/Lounge
Casino and Gambling
Details
Price range
US$71 - US$270 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$71 - US$270 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms
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Traveller (18)
Room & Suite (19)
Dining (5)
Questions & Answers
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Char H
24 July 2017|
Answer
Response from Melissa B | Reviewed this property |
From a past experience, if you contact manager Scott Bagley, he will work with you and try to make it right.
1
Vote
carolineilu
6 April 2017|
Answer
Response from denverlite | Reviewed this property |
Never stayed in that room, so can't help you. Sorry.
-1
Votes
carolyn h
17 February 2017|
AnswerShow all 3 answers
Response from Devan S | Reviewed this property |
I believe so!!
0
Votes
Room Tips
"Do not get room 456 next to housekeeping."
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"Closer to elevator might improve the wifi reception"
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"I prefer a street facing room as opposed to looking at the parking garage."
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"Make sure to look for the deals sometimes this comes up twice what we paid."
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