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Jim at the front desk was an amazing help. Very knowledgeable. He took care of us in the most professional and kind manner. The hotel was clean neat and comfortable. Thanks again Jim for accommodating us. We will be back
Thank Amanda Mayonne A
Response from Lilee W, Manager at McGills Hotel and CasinoResponded 17 October 2017
Thank you so much for the amazing review, Amanda! We have acknowledged our wonderful Jim for his excellent customer service! We truly appreciate your feedback and would love to hear how we can turn that 4-star review into a 5-star review.
Only had time for 2 days during the week but the entire staff were the friendliest of any casino we have visited and the "key" George went out of his way to make sure we enjoyed our visit. The food was excellent and the rooms...More
Thank John L
Response from Debra P, Manager at McGills Hotel and CasinoResponded 24 January 2017
We all here at McGills Hotel Casino appreciate your feedback on your stay. I'm glad you had a nice time. Hopefully we will see you in the future.
Following a disappointing stay in a casino hotel in Central City a few weeks back, we weren't expecting much from our stay in Cripple Creek, but we were both pleasantly surprised.
We're familiar with Triple Crown casinos and their restaurants, but this was the first...More
Management response:Responded 3 October 2017
Thank you so much for your detailed feedback, Melnq8. We are glad to hear you enjoyed your stay at our hotel! We strive to provide excellent service to all of our customers and would love to hear how we can improve your 4-star review into...More
This was our first visit to Cripple Creek. Husband and I stayed at the McGills Hotel between 9/13 and 9/15/2017. We had booked with the Midnight Rose(they are owned by the same company). When we arrived it was very difficult to find the desk. We...More
Thank Janice H
Management response:Responded 21 September 2017
Thank you for the review, Janice. We are delighted to hear that you and your husband enjoyed the room you stayed in! It is always a pleasure, and we look forward to your next stay with us!
We had a really nice lady at the hotel check-in as well as when I called on the phone to make our initial reservation. She was just a super Blonde bombshell when it came to making our trip a good one.......THX big time for making...More
Thank Ralph L
Management response:Responded 14 September 2017
We are so glad to hear our staff was able to make your experience that much better! We appreciate your feedback Ralph and would love to hear how we can improve your 4-star review into a 5-star review.
Hello, I hope I can clarify your questions. There are actual two types of points. Earned points and promo points. Both of these points are accumulated in the same way. However, promo point may be accelerated by promotions... More
Hello, I hope I can clarify your questions. There are actual two types of points. Earned points and promo points. Both of these points are accumulated in the same way. However, promo point may be accelerated by promotions such as point multipliers or other special machines. Therefor, they are not included in the "earned points" calculation. If you swipe your players card at any kiosk in the casino it will show you "Total Points Available" (all points today, promo and earned from previous trips) as well as "Points Today" which is the "earned points".
Point are roughly calculated at $2 per point on slots and $2.50 on video poker. This is not "cash into the machine" but total credits played.
Because it is a hotel promo, cashiers have been advised not to discuss the Free Z's promotion with players and should be directed to the hotel desk.
Further information on how to earn points can be found on our website, under Play>Triple Play Club>FAQ & Rules
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"Room we had was on the front of the building, there is no view. We are only interested in clean and quiet..."