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Never again. I’ve had bad experiences here in 2017; decided to give it another go—cause after all it’s the Ritz but never again. 5 night stay, I’m Marriott Platinum, and Still the service and energy is non existent. Room is lovely but every day there...More
1 Thank LynnAustin_TX
Response from John M, Director of Operations at The Ritz-Carlton, DenverResponded yesterday
Thank you for your feedback regarding your recent stay with us at The Ritz-Carlton, Denver. We strive to provide the best in service excellence and I apologize that your expectations were not met during your stay with us.
I understand you had the...More
I stayed here for a conference. The check-in, room, room service, conference facilities, food services, cleaning services, club lounge, and gym are all excellent. I recommend this hotel and will stay here again.More
Response from John M, Director of Operations at The Ritz-Carlton, DenverResponded 5 days ago
Thank you for taking time to send a review via tripadvisor. I am delighted that you enjoyed your stay while attending a conference with us and will ensure that I share your comments with our Ladies and Gentlemen. We look forward to welcoming...More
Stayed 2 nights. The rooms are large and spacious. The staff was very friendly. But here are some negatives that i encountered.
-- Torn sheets... my bed sheets were torn and ripped. Didn't expect that in a Ritz
-- Carpet was wet. Seems like they...More
1 Thank nycNomad28
Response from John M, Director of Operations at The Ritz-Carlton, DenverResponded 1 week ago
Thank you very much for taking time from your busy day to provide feedback on your recent experience at our property. Please allow me to begin by apologizing for the challenge with your torn sheets, carpet and smell of the room. I have...More
Gorgeous hotel, and let me tell you, these guys are pros. They know how to treat customers and I would stay here again as I come to Denver on business quite often. If you are considering staying at this hotel I recommend it highly
This was my second stay at this lovely hotel. It is a beautiful hotel which is very clean and in a great location.
Last time I visited was in June 2017 and I was a life long vegetarian. But recently I have decided to became...More