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General Palmer Hotel

Traveller (195)
Room & Suite (80)
Traveller (195)
Room & Suite (80)
Dining (8)
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25 Nov26 Nov
1 room, 2 adults, 0 children
Standard Room
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  • Excellent56%
  • Very good27%
  • Average10%
  • Poor4%
  • Terrible3%
Rich with Victorian elegance, the General Palmer Hotel has all the modern comforts that you would expect of a Four Diamond establishment. Named after General William Jackson Palmer who established the hotel in 1898, the General Palmer is the only historical Four Diamond Hotel in Southwestern Colorado. Each room has been hand decorated in the Victorian era with luxurious amenities. It’s the little touches that make the General Palmer unique; freshly baked muffins each morning and Teddy Bears on every bed. Enjoy our southwestern hospitality with concierge service from a gracious and caring staff available day and night, year around. We are located in downtown Durango right next door to the Narrow Gauge Railroad and we are within easy walking distance of many fine dining restaurants.
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Property amenities
Free Parking
Free High Speed Internet (WiFi)
Breakfast included
Multilingual Staff
Non-Smoking Hotel
Business Centre with Internet Access
Breakfast Available
Room features
Non-Smoking Rooms
Air Conditioning
Family Rooms
Good to know
Historic Hotel
Centrally Located
Reviews (545)
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All reviews lone spur cafe train station palace wing teddy bears the main hotel continental breakfast presidential suite interior room cookies charming hotel main street stained glass victorian style favorite hotel middle of town oatmeal no elevator
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1 - 5 of 520 reviews
Reviewed 1 week ago

Lovely place. Great food. Wish,however, that we had been informed that we had a windowless room. As part of a travelzoo rate, guess we got downgraded. Would have paid the difference. They offered a room in the outbuilding, and said it would be an additional...More

Thank Rosemary M
Response from Kasia F, Manager at General Palmer HotelResponded 6 days ago

Thank you for your review of the hotel. We appreciate your feedback, and are so glad to hear that you liked the food. We never downgrade any of our guests, and we have front desk staff available 24/7 to assist with any room changes if...More

Reviewed 10 October 2018

The room was pleasant enough at first appearance, though the window shade could not be raised -- the cord on one side was broken. The light on the make-up mirror also didn't work. Good toiletries and a nice coffee set-up in the room. The first...More

2  Thank quite
Response from Kasia F, Manager at General Palmer HotelResponded 4 weeks ago

Thank you for your review of the hotel. We are sorry to hear about the experience you had during your stay and will address these issues with our team. We have staff available 24/7 to assist with any issues or room changes during your stay....More

Reviewed 29 September 2018 via mobile

I loved this hotel and its history. Durango is one of my favorite places. The hotel had excellent service and nice people working there. Very comfortable beds, beautiful rooms and quiet, and not crowded. Be sure to ride the train and learn more about General...More

Thank Debbie N
Response from Kasia F, Manager at General Palmer HotelResponded 7 October 2018

Thank you for your review of the hotel. We are pleased to hear that you enjoyed your stay, and we appreciate the feedback. We hope you had a wonderful time in Durango, and hope you will come back to stay with us soon!

Reviewed 29 September 2018 via mobile

This elegant hotel was a great option for a very reasonable rate. The room was spacious with a sitting area and large bath area. The bed was exceptional in comfort as well as the bedding. The continental breakfast was generous and tasty. I would definetely...More

1  Thank Brigittemichele
Response from Kasia F, Manager at General Palmer HotelResponded 7 October 2018

Thank you for your review of the hotel. We appreciate your feedback, and are so glad to hear that your enjoyed your stay with us. We hope you had a wonderful time in Durango, and hope you will come back to stay with us soon.

Reviewed 23 September 2018

We completely enjoyed our two night stay at the General Palmer last weekend. Parking is provided immediately adjacent to the hotel so we were only steps away from the ornate lobby (like stepping back in time) and the antique elevator (nice, but take the steps...More

1  Thank Zelmo73
Response from Kasia F, Manager at General Palmer HotelResponded 7 October 2018

Thank you for your review of the hotel! We are very pleased to hear that you enjoyed your stay. We hope you had a wonderful time in Durango, and hope you will come back to stay with us soon.

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Questions & Answers
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sue p
4 October 2018|
Response from Kasia F | Property representative |
No, The General Palmer Hotel does not allow pets.
sue p
4 October 2018|
Response from Brigittemichele | Reviewed this property |
I don’t know. I would try to email the hotel.
3 May 2017|
AnswerShow all 2 answers
Response from Laura H | Reviewed this property |
Elevator worked and the bell/desk person took our bags up!
Room Tips
"Back parking lot rooms not like pictures."
16 Sep 2018
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"Request exterior room. Light and airy."
13 Aug 2018
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"Ask whether the room has a window/avoid the inner, no-window-rooms (noisy, a bit claustrophobic)"
11 Aug 2018
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"Select a room facing Main St. Great view of mountains and downtown."
9 Jul 2018
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US$118 - US$219 (Based on Average Rates for a Standard Room)
general palmer durangohotel general palmer
United StatesColoradoDurango
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