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General Palmer Hotel

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Rooms
23 Dec24 Dec
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1 room, 2 adults, 0 children
Standard Room
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About
Location
Cleanliness
Service
Value
Rich with Victorian elegance, the General Palmer Hotel has all the modern comforts that you would expect of a Four Diamond establishment. Named after General William Jackson Palmer who established the hotel in 1898, the General Palmer is the only historical Four Diamond Hotel in Southwestern Colorado. Each room has been hand decorated in the Victorian era with luxurious amenities. It’s the little touches that make the General Palmer unique; freshly baked muffins each morning and Teddy Bears on every bed. Enjoy our southwestern hospitality with concierge service from a gracious and caring staff available day and night, year around. We are located in downtown Durango right next door to the Narrow Gauge Railroad and we are within easy walking distance of many fine dining restaurants.
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Property amenities
Free Parking
Free High Speed Internet (WiFi)
Breakfast included
Concierge
Multilingual Staff
Non-Smoking Hotel
Business Centre with Internet Access
Breakfast Available
Room features
Suites
Non-Smoking Rooms
Air Conditioning
Family Rooms
Good to know
HOTEL STYLE
Historic Hotel
Centrally Located
HOTEL CLASS
Reviews (547)
Filter reviews
522 results
Traveller rating
302
135
50
22
13
Traveller type
Time of year
LanguageEnglish
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302
135
50
22
13
Show reviews that mention
All reviews lone spur cafe train station the main hotel teddy bears antique elevator presidential suite continental breakfast interior room half block main street cookies charming hotel stained glass victorian style favorite hotel restaurants and shops street noise
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1 - 5 of 522 reviews
Reviewed 1 week ago via mobile

We enjoyed our stay. The queen suite was lovely, just like the pictures. The room was spacious and had suffiecient seating for our group of six. The hotel was clean, located on the main street, had a balcony area with tables, included breakfast, and had...More

Date of stay: June 2018
Thank CassandraAKD
Response from Kasia F, Manager at General Palmer HotelResponded 1 week ago

Thank you for your review of the hotel! We appreciate your comments and feedback and we are so glad to hear that you enjoyed your stay with us and your time in Durango. Thank you for choosing to stay with us and we hope you...More

Reviewed 3 weeks ago

Stayed with family for a reunion here. The front desk was great. Rooms were ready for early check in. Rooms are small, but the bathroom was upgraded. Keurig coffee in room. Note...park away from the back of the property as the train's soot gets on...More

Date of stay: December 2017
Thank LuxorLV
Response from Kasia F, Manager at General Palmer HotelResponded 2 weeks ago

Thank you for your review of the hotel. We are pleased to hear that you enjoyed your stay, and we appreciate the feedback. We hope you had a wonderful time in Durango, and hope you will come back to stay with us soon!

Reviewed 6 November 2018

Lovely place. Great food. Wish,however, that we had been informed that we had a windowless room. As part of a travelzoo rate, guess we got downgraded. Would have paid the difference. They offered a room in the outbuilding, and said it would be an additional...More

Date of stay: August 2018
Thank Rosemary M
Response from Kasia F, Manager at General Palmer HotelResponded 9 November 2018

Thank you for your review of the hotel. We appreciate your feedback, and are so glad to hear that you liked the food. We never downgrade any of our guests, and we have front desk staff available 24/7 to assist with any room changes if...More

Reviewed 10 October 2018

The room was pleasant enough at first appearance, though the window shade could not be raised -- the cord on one side was broken. The light on the make-up mirror also didn't work. Good toiletries and a nice coffee set-up in the room. The first...More

Date of stay: October 2018
3  Thank quite
Response from Kasia F, Manager at General Palmer HotelResponded 12 October 2018

Thank you for your review of the hotel. We are sorry to hear about the experience you had during your stay and will address these issues with our team. We have staff available 24/7 to assist with any issues or room changes during your stay....More

Reviewed 29 September 2018 via mobile

I loved this hotel and its history. Durango is one of my favorite places. The hotel had excellent service and nice people working there. Very comfortable beds, beautiful rooms and quiet, and not crowded. Be sure to ride the train and learn more about General...More

Date of stay: September 2018
Thank Debbie N
Response from Kasia F, Manager at General Palmer HotelResponded 7 October 2018

Thank you for your review of the hotel. We are pleased to hear that you enjoyed your stay, and we appreciate the feedback. We hope you had a wonderful time in Durango, and hope you will come back to stay with us soon!

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Questions & Answers
Ask a question
sue p
4 October 2018|
Answer
Response from Kasia F | Property representative |
No, The General Palmer Hotel does not allow pets.
0
Votes
sue p
4 October 2018|
Answer
Response from Brigittemichele | Reviewed this property |
I don’t know. I would try to email the hotel.
0
Votes
BigJoBR
3 May 2017|
AnswerShow all 2 answers
Response from Laura H | Reviewed this property |
Elevator worked and the bell/desk person took our bags up!
0
Votes
Room Tips
"Back parking lot rooms not like pictures."
J4443EWdavidw
16 Sep 2018
Read review
"Request exterior room. Light and airy."
GretaGarboFranklyn
13 Aug 2018
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"Ask whether the room has a window/avoid the inner, no-window-rooms (noisy, a bit claustrophobic)"
KatrinaW561
11 Aug 2018
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"Select a room facing Main St. Great view of mountains and downtown."
646thomasn
9 Jul 2018
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PRICE RANGE
US$94 - US$218 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
general palmer durangohotel general palmer
LOCATION
United StatesColoradoDurango
NUMBER OF ROOMS
39
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