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General Palmer Hotel

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1 room 2 adults 0 children
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General Palmer Hotel
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431 Reviews from our TripAdvisor Community

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Showing 411: English reviews
Cheltenham, Pennsylvania
Reviewed 3 October 2016

Everything about General Palmer Hotel is special. The decor is right out of a classic American Western movie. The room was small but beautifully appointed. The best way to describe it is "charming".The bed is comfortable. The staff is super nice and the front desk goes out of their way to help with suggestions of where to go, how to...

Review collected in partnership with this hotel
Thank Neile D
Management response:

Dear Neile D, We are so glad that you enjoyed your stay and are a new General Palmer fan :) Our staff goes out of their way to assure the needs of our guests and that you noticed makes all the difference, Thank You, The General Palmer

Westcliffe, Colorado
Reviewed 2 October 2016

The folks at the front desk were so nice to work with & facilitated in getting all the reserved rooms sorted out with ease. We were a group of 15 & the General Palmer staff helped to make this a very special time. I look forward to visiting Durango again & staying at the General Palmer. The breakfast was very...

Review collected in partnership with this hotel
Thank Catherine L
Management response:

Dear Catherine L, We loved your group as well and are so happy you chose us :) It was our pleasure to facilitate all of your needs...everyone in your party was so nice and it always makes our job a pleasure when you have such lovely guests. Thank You, The General Palmer

Hilton Head, South Carolina
Reviewed 1 October 2016

The General Palmer, a AAA 4 diamond and a TripAdvisor 4.5 rated hotel does not live up to it's rating. Rooms are decorated in antique furniture ( may be real or reproductions) that seem appropriate, however, the rooms are quite small. Access to the upper floors is by stairs or a cage elevator that barely held two people was luggage....

Thank Golfdoc77
Management response:

Dear Golfdoc77, Your review is a surprising one. You are correct we have been a 4-Diamond AAA (the only property in Durango) hotel for 33 consecutive years. With thousands of very satisfied guests having visited us the one thing we learned after all these years is that you can't please everyone. I'm truly sorry we let you down. Not clear...

Flowood, Mississippi
Reviewed 28 September 2016

We stayed 5 nights and could not have enjoyed them more. Very obvious hotel has the best management team. Rooms are beautiful and kept very clean. We love to stay in historic hotels and you will be spoiled after one stay.

Thank Judy B
Management response:

Dear Judy B, So glad you enjoyed The general Palmer. It was my pleasure getting to know both you and your husband and I'm looking forward to seeing you both again. Being able to meet and enjoy guests is a perk in this business. Trust all your travels were safe getting home. Please keep in touch. Regards, Paul pr@thegeneralpalmerhotel.com

NY State
Reviewed 26 September 2016 via mobile

We loved it here. Beautiful room with a view of town. Loved the Durango-Silverton train that comes and goes. Everyone at the hotel was accommodating, and friendly, from front desk to maintenance staff. Can't wait to come back for another visit. Thanks for making our stay so pleasant.

Thank CheerFan
Management response:

Dear CheerFan, Thank you so much for taking the time to write such a wonderful review. We are thrilled that you enjoyed the friendly attitude and devotion to customer service that our staff exudes! It is wonderful to hear that you enjoyed the Durango-Silverton. Our location certainly gives our guests easy access to all the wonderful things the town has...

New York City, New York
Reviewed 25 September 2016

Great hotel and made Durango worth the visit. If we hadn't stayed at this great hotel, unlikely we would have enjoyed Durango as much. Great Hotel! Breakfast was great too! Bed was super comfortable and front desk were very nice too.

Thank Steve D
Management response:

Dear Steve D, Thank you so much for your glowing review! We are so thrilled to hear that you enjoyed our western charm, amazing service, and comfortable rooms. It is so nice to hear that you appreciated the modern amenities within our 1890's historic building. We are so glad that you enjoyed your stay with us. We look forward to...

Aldershot, United Kingdom
Reviewed 25 September 2016 via mobile

Very pleasant room with a comfortable bed. We stayed in the Palace Wing. We were suspicious when the hotel made us sign a disclaimer about external noise in room. Wifi never worked for entire 2 night stay - hotel gave us $20 discount but we would have preferred service to work. Very poor soundproofing between rooms - we had a...

2Thank ashvalejim2
Management response:

Dear ashvalejim2, Thank you for your honest feedback; we appreciate it as we continue to make tweaks as we maintain our 4th Diamond with AAA. We have maintained our 4-Diamond rating for 33 consecutive years. We are a historic hotel (built in 1898) so although our building underwent a renovation, we were constrained to making specific changes due to the...

Reviewed 24 September 2016 via mobile

My Wife and I stayed there for 3 nights mid Sept. We had great upgraded Suite due to reservation goof. Very professional and friendly staff. Nice views from room and common patio. Right next to D & S RR. Lots of steam loco action. Review is of Main Building. We passed on the next door annex building.

Thank Joe M
Management response:

Dear Joe M, Thank you, it was such a pleasure to meet the two of you! We're thrilled you enjoyed your Durango visit and got to enjoy the Fall colors. We appreciate your choice of staying here with us and we look forward to seeing you again someday soon.. Until then -be safe, travel often and enjoy the ride! The...

Saint Louis, Missouri
Reviewed 23 September 2016 via mobile

Old West charm and elegance with all the modern amenities. Lovely quiet room with very comfortable bed and great down pillows. Wonderful terry robes, soft thick towels,real wine glasses, Keurig coffee maker and nice soap etc. Warm and welcoming staff and decent breakfast although at the price it would be nice to be served instead of motel' style. Only complaint...

Thank Noni314
Suwanee, Georgia
Reviewed 13 September 2016

The General Palmer Hotel is a beautifully restored hotel in the middle of downtown Durango. The service was exceptional! The location, right next to the train station and in the middle of the Durango historic district, was perfect. The only thing you need to be aware of is the noise from the street in the evening (but not all night...

Thank cbsanders

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  • Free Parking
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
  • Concierge
  • Meeting Rooms
Official Description (provided by the hotel)
Rich with Victorian elegance, the General Palmer Hotel has all the modern comforts that you would expect of a Four Diamond establishment. Named after General William Jackson Palmer who established the hotel in 1898, the General Palmer is the only historical Four Diamond Hotel in Southwestern Colorado. Each room has been hand decorated in the Victorian era with luxurious amenities. It’s the little touches that make the General Palmer unique; freshly baked muffins each morning and Teddy Bears on every bed. Enjoy our southwestern hospitality with concierge service from a gracious and caring staff available day and night, year around. We are located in downtown Durango right next door to the Narrow Gauge Railroad and we are within easy walking distance of many fine dining restaurants. ... more   less 

Additional Information about General Palmer Hotel

Address: 567 Main Ave, Durango, CO 81301-5422
Region: United States > Colorado > Durango
Price Range: RM556 - RM1,050 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — General Palmer Hotel 4*
Number of rooms: 39
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Also Known As:
General Palmer Durango
Hotel General Palmer
Hotel Style:
#2 Romantic Hotel in Durango
#6 Family Hotel in Durango
#7 Business Hotel in Durango
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Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Free WiFi but it never worked for us.”
ordtravelers2017, 23 Apr 2017 | Read review
“We liked room 203 but saw some others that looked very nice.”
ReeSue, 8 Mar 2017 | Read review
“Close to the train staton.”
981DD, 3 Mar 2017 | Read review
“Interior rooms are cheaper, but the street view rooms are nice (and there is little street noise)”
761stephenf, 13 Feb 2017 | Read review
“Be sure to ask for a room with a window!”
675jeannes, 13 Feb 2017 | Read review
5 of 5