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General Palmer Hotel

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Traveller (194)
Room & Suite (79)
Dining (8)
Overview
  • Excellent58%
  • Very good27%
  • Average9%
  • Poor4%
  • Terrible2%
Travellers talk about
“lone spur cafe”(19 reviews)
“train station”(45 reviews)
“the main hotel”(16 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Non-Smoking Hotel
Suites
Concierge
4 Star Hotel
All hotel details
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Rooms
29 Jul30 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (534)
There are newer reviews for General Palmer Hotel
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510 results
Traveller rating
296
132
48
22
12
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Time of year
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296
132
48
22
12
Show reviews that mention
All reviewslone spur cafetrain stationthe main hotelteddy bearspresidential suitecontinental breakfastinterior roomvictorian decorhalf blockmain streetcookiescharming hotelstained glassfavorite hotelrestaurants and shopsno elevatormiddle of town
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91 - 95 of 510 reviews
Reviewed 28 May 2017

We arrived at this hotel well after check-in time and were told the room wasn't ready and it could be up to another hour. We encountered another couple that had stayed the night before and they were also waiting for their room to be serviced....More

1  Thank MisterTravel1000
Management response:Responded 11 June 2017

Thank you for your review and feedback. We apologize that you were unhappy with the choice of room. The Palace wing is located across our parking lot, but is actually the more historic part of our hotel and all hotel guests have access to all...More

Reviewed 25 May 2017

A charming old hotel right on the edge of downtown, so an easy walk to shops, train & restaurants. Antique decor in lobby and room, but updated bathroom which I like. My teenage son was not thrilled, but my parents would love it. Room was...More

Thank UsualHomebody
Management response:Responded 10 June 2017

Thank you very much for your review! We are glad to hear you enjoyed your stay with us. We hope you will visit us again soon.

Reviewed 25 May 2017

We loved the charm of this hotel, from the oldest running elevator in the state of Colorado, to the stately, elegant sitting rooms and lobby. But beware - rooms are small, quite a bit of noise from the street and AC not operating at all....More

Thank cwit
Management response:Responded 10 June 2017

Thank you for your review! We are happy to hear that you enjoyed your stay with us. Our historic building situated right downtown does mean that we get some of the downtown noise on busy nights in town. We apologize for the noise. Thank you...More

Reviewed 24 May 2017

This was our first trip to Durango, and I was very pleased with our stay at the General Palmer. We had an Executive King room facing the front of the hotel. Our room was clean and generously sized, The bed was very comfortable and the...More

Thank Knock_me_out_please
Management response:Responded 10 June 2017

Thank you very much for your review! We appreciate your feedback about the hotel. We hope you visit us again soon!

A TripAdvisor Member
1
Reviewed 17 May 2017 via mobile

The General Palmer's 1898 Victorian era exterior intrigued me when I first saw it and the front desk experience captured my heart. The desk clerks, Sharon and Logan, treated new arrivals as well as incoming calls with genuine warmth. Sharon volunteered and I accepted her...More

Thank A TripAdvisor Member
Management response:Responded 10 June 2017

Thank you very much for your review! We are happy that you and your clients enjoyed your stay with us! Our elevator sure is a treat! We hope that you stay with us again soon. Thank you again for the feedback.

View more reviews
About
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Free Parking
Breakfast included
Concierge
Multilingual Staff
Non-Smoking Hotel
Business Centre with Internet Access
Breakfast Available
Room amenities
Air Conditioning
Details
Price range
US$151 - US$236 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Romantic Hotel in Durango
#5 Family Hotel in Durango
#7 Business Hotel in Durango
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$151 - US$236 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Romantic Hotel in Durango
#5 Family Hotel in Durango
#7 Business Hotel in Durango
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (194)
Room & Suite (79)
Dining (8)
Questions & Answers
Ask a question
BigJoBR
3 May 2017|
AnswerShow all 2 answers
Response from Laura H | Reviewed this property |
Elevator worked and the bell/desk person took our bags up!
0
Votes
Pjdarnell1
12 February 2017|
AnswerShow all 2 answers
Response from huntress411 | Reviewed this property |
Hello! I do apologize for the delay. I do not get on here alot and am quite busy! I don't know if it's too late or not, but we had a WONDERFUL stay! The staff were very nice and respectful. Hope this helps!
0
Votes
John N
30 January 2017|
AnswerShow all 2 answers
Response from hutchplace | Reviewed this property |
970-247-4747
0
Votes
Room Tips
"Select a room facing Main St. Great view of mountains and downtown."
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"ask for executive rooms, we all had 4 posters and the beds were so comfortable"
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"Be sure and ask for a room with windows."
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"Other than get a window room, be aware of the antique elevator, though quick and readily available, it is..."
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