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BEST WESTERN PLUS Rio Grande Inn

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#10 of 33 Hotels in Durango
Certificate of Excellence
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1 room 2 adults 0 children
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BEST WESTERN PLUS Rio Grande Inn
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782 Reviews from our TripAdvisor Community

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Showing 758: English reviews
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Reviewed 4 days ago NEWvia mobile

We expected so much more being big Best Western fans, especially given the high price of the room. The hotel smells old and the rooms are in need of a renovation. The mattress wasn't comfortable, the continental breakfast featured soggy eggs and sausage, and the moisture from the pool gave the whole place a musty odor that was battling the...

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Helpful?
Thank Mandi T
BWRG-Management, Front Office Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review

Mandi, Thank you so much for taking the time to give us your feedback about your stay. I am sorry that we didn't meet your expectations. We are currently undergoing some renovations of all of the public areas of the hotel and those should be complete the end of May. As for the guest rooms we will be renovating those...

Las Cruces, New Mexico
HOTEL’S FAVOURITE REVIEW
Reviewed 2 weeks ago via mobile

We loved this hotel. The rooms were nice and clean, the staff went above and beyond, and the location could not be closer to main street. The renovations were not too annoying, and I assume they will be done soon. We intend to stay here every time we visit Durango.

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Helpful?
Thank leo r
About Hotel's Favourite Review
Erica S, Front Office Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review

We appreciate your feedback and are so happy to hear you enjoyed your stay. Thank you for choosing us for you stay.

Houston, Texas
Reviewed 4 days ago NEW

We had a lovely experience our first time visiting Durango! Our agent Amy VanBuskirk suggested staying at this Best Western hotel and told us that it was perfect for walking to the Train and enjoying all of the shopping and restaurants in Downtown and boy was she right!!! The hotel was clean and our room was very nice. We enjoyed...

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Thank jawelcome
BWRG-Management, Front Office Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review

Thank you so much for taking the time to give us your feedback. I am so glad you enjoyed your stay with us and hope you come back to Durango and choose to stay with us again after our renovations. All of our public spaces will be finished by the end of May. If I can be of assistance in...

Las Cruces, New Mexico
Reviewed 1 week ago

It is a little tricky getting to the hotel with the one way streets, but once you are there you can walk every where downtown. The train station is very close and tons of restaurants and shopping. That combined with the pool and happy hour make this place great.

Review collected in partnership with Best Western
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Thank J8682AHwilliamm
Fort Stockton, Texas
Reviewed 2 weeks ago

A very good hotel in the center of Durango, CO, within walking distance of everything a tourist might require. Breakfast area and pool adequate, and guest rooms spacious enough. I would stay there again next year.

Review collected in partnership with Best Western
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Thank maddoctorb
Hartsel, Colorado
Reviewed 2 weeks ago

BWRG is clean, close to town, had courteous and friendly staff, indoor hot tub (nothing more relaxing after a day of skiing at Purgatory) and pool, and a great complimentary happy hour! Yes, that's correct. Exceptional value for the cost.

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Thank jeffdorff
Peoria, Arizona
Reviewed 3 weeks ago

Friendly staff, great location, great breakfast. It was clean and our room was quiet and comfortable. We didn't even realize this hotel was here. We were able to walk to any location in downtown Durango. Will definitely stay here again!

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Thank Linda G
Buena Vista, Colorado
Reviewed 4 weeks ago

This is the third year my husband and I have stayed at the Best Western Plus Rio Grande Inn in Durango, Colorado. It is quite comfortable. The staff--from the front desk, to the cleaning crew, to the trash guy--are all very friendly and want to do whatever you need to make your stay enjoyable. The hotel cannot be seen from...

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Helpful?
Thank jdcaskey
Erica S, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review

Thank you so much for your feedback and are happy that you had a great stay. We appreciate your feedback to help make your experience here a good one. We hope to have you stay with us in the future.

Reno, United States
Reviewed 4 weeks ago

I recommend this BW to those visiting Durango -- a very good place. It is only a couple blocks to downtown and the train station. The Staff were very friendly and I will definitely stay here again, the room was clean and comfortable. The breakfast was great. I've stayed in several places in durango and this was the best.

Review collected in partnership with Best Western
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Thank Ray And Daryl F
Creede, Colorado
Reviewed 28 January 2017

On the evening of 1/27/2016 i entered the Best Western Rio Grande after a difficult time finding this hotel, it is not easy to find after seeing it from hwy 160. I arrived and found the front desk closed and no real clear directions to where it was moved to. When i entered the area where the pool is located...

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Helpful?
Thank silverminer1891
BestWesternHotels, Best Western at BEST WESTERN PLUS Rio Grande Inn, responded to this review

Hello, We apologize for not exceeding your expectations during your stay. We will address the issue with our front desk staff. Thank you for letting us know how we can improve. Best Western Hotels & Resorts

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Bar/Lounge
  • Breakfast included
  • Restaurant
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Bar/Lounge
  • Hot Tub
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Business Centre with Internet Access
  • Laundry Service
  • Self-Serve Laundry
  • Dry Cleaning
  • Meeting Rooms
Official Description (provided by the hotel)
Welcome to the BEST WESTERN PLUS Rio Grande Inn! Located only 1.5 blocks from the Durango & Silverton Narrow Gauge Railroad. BEST WESTERN Rio Grande Inn is perfect for the train enthusiasts of all ages. You can leave your vehicle in our parking lot and take a short to the train depot. Free HAPPY HOUR every evening from 5:30 PM to 7:30 PM. Includes(2) complimentary drinks per guest. Free HOT BREAKFAST every morning. Get your day stared right with our extended breakfast: Hot sausage, scrambled eggs, sausage gravy, biscuits, fresh fruit, yogurt, OJ and coffee. Walking distance to world class dining, galleries and amazing shopping. Some guests come for our top notch skiing. Take advantage of our GREAT location and rates when in town for business or pleasure. ... more   less 

Additional Information about BEST WESTERN PLUS Rio Grande Inn

Address: 400 E Second Ave, Durango, CO 81301
Region: United States > Colorado > Durango
Price Range: RM523 - RM1,028 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN PLUS Rio Grande Inn 2.5*
Number of rooms: 102
Reservation Options:
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Also Known As:
Best Western Plus Rio Grande Hotel Durango
Best Western Durango
Durango Best Western
Hotel Style:
#4 Family Hotel in Durango
#5 Romantic Hotel in Durango
#5 Business Hotel in Durango
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS Rio Grande Inn staff and other travellers.
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Questions? Get answers from BEST WESTERN PLUS Rio Grande Inn staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“East side parking will thaw out your car sooner”
 of 5 bubbles jeffdorff, 8 Mar 2017 | Read review
“outside rooms were quiet but looked like inside rooms have balconies-which would be nice in the summer”
 of 5 bubbles lindagW3397LB, 3 Mar 2017 | Read review
“If you are looking for an easy place to get to this isn't it”
 of 5 bubbles silverminer1891, 28 Jan 2017 | Read review
“Avoid room that is accessed from the atrium”
 of 5 bubbles 277MikeM277, 1 Oct 2016 | Read review
“Don't get one in the common area by pool unless you like the smell of chlorine”
 of 5 bubbles georwc, 23 Sep 2016 | Read review
5 of 5