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Hubby and I checked in to this hotel on the evening of July 4th of this year. We were very pleased with the view from our 3rd floor balcony room! The balcony was nice to sit on and the room was very large. We had...More
We stayed at this hotel for a family wedding. We were pleased with the hotel itself and the location was very close to a Publix and some restaurants (easy walking distance) and the beach - we could actually see the water from our room. That...More
2 Thank D501PBamandad
Response from Joey M, General Manager at Hampton Inn & Suites St. Augustine - Vilano BeachResponded 5 June 2018
Thank you for being with us for such a special occasion! We are honored to have been a part of that celebration.
I regret that you did not enjoy our beach as much as you hoped. We are actually in the process of...More
After a long drive from Orlando and finding this hotel in Vilano beach we found very bad surprises. 1. There is no bellman to assist with luggage so we had to carry alone seven heavy bags.
Once we entered the room a big cockroach waiting...More
Thank Aisha J
Response from Lindsey D, Manager at Hampton Inn & Suites St. Augustine - Vilano BeachResponded yesterday
I am truly sorry you did not enjoy your experience at the property. Unfortunately, as a Hampton Inn & Suites property we are not required to offer portage service. I understand this is a service that could help our Guests significantly however, that...More
Beautiful view of the Atlantic Ocean from our third floor balcony. King room that was very comfortable and roomy. The bathtub could use an upgrade and the bed pillows also, maybe new carpet in the future. Having breakfast included with your stay is a plus.
Clean, efficient, safe, comfortable and close to the beach. Although this hotel is not listed as a “beachfront property”, I was pleasantly surprised to find that the beach was about 100 feet away from my room. I will absolutely stay here again.
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Response from eengelmann2011 | Reviewed this property |
They told us they only charge for parking on the weekends. Overall, the staff communication leaves much to be desired. I slept on a couch cushion for 3 nights after I was told by front desk there were no pillows unavailable... More
They told us they only charge for parking on the weekends. Overall, the staff communication leaves much to be desired. I slept on a couch cushion for 3 nights after I was told by front desk there were no pillows unavailable. We were given 4 pillows for 5 people. Our toilet ran constantly, the Jacuzzi tub we paid extra for didn't work properly. The sofa bed we paid extra for as an upgraded room package had a mattress that didn't fit. The kitchenette did not contain a single dish or piece of flatware. I even had to buy my own paper towels and use the disposable plates/silverware I carried up from breakfast because the staff told me there was no other option. The pool had loose concrete ledges. My daughter fell. The coin operated laundry was filled with sand and debris. My laundry was actually dirtier after I spent $8 to wash it and I had to drive to Publix for quarters because the front desk was out. My AC unit rattled the door all night. Staff solution was to shove a towel in it. Bathroom in the upgraded ocean view room with balcony and sitting room with sofa bed and Jacuzzi tub was a waste. There are plantation blinds that are the privacy between the bedroom and the bathroom. You can hear (and smell) everything. Hotel overall was a huge disappointment.