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We have stayed at the Westin twice because I go to a conference in Snowmass every year and the Westin hosts the conference. I actually feel thankful that we had such poor customer service at the Westin, because it prompted me to look elsewhere for...More
2 Thank Heather S
Management response:Responded 4 January 2017
Thank you for sharing your thoughts, and we sincerely apologize that you weren’t satisfied with your experience. During ski season, it is unfortunately true that rooms can become overbooked, which is sometimes unavoidable. As for the mold in your room please accept our sincerely apologies...More
The customer service at this hotel is dismal. They try but it doesn't appear that anyone who works here knows anything about the property, the food served or the facilities. The obvious problem here must be training of staff, as in they're not trained. The...More
4 Thank Albina_Oks
Management response:Responded 30 December 2016
Thank you for your feedback, and we’re so sorry to hear that you weren’t fully satisfied with your stay. We’re so sorry that you found our staff to be unhelpful – this is not acceptable by our standards, and we will personally look into this...More
The title says it all. Location is reason to stay here. The property needs some help: the heater was falling apart, rust in the shower and tiles missing. The rooms are small and the balconies are even smaller, but if you stay on the slope...More
1 Thank Courtney H
Management response:Responded 20 December 2016
Thank you for your comments, and we deeply apologize for the many inconveniences you encountered. It is true that we did unfortunately face some issues with our HVAC system during your stay, and I can assure you that this problem has since been addressed and...More
We stayed at the Westin from Dec 8th through Dec 14th, nice hotel, great atmosphere, all 4 rooms had a nice view. Will definitely come back :) we were there for my parents 40th year anniversary, they had a great time!!! I also brought my...More
Response from MDaddonaHEI, Guest Relations Manager at The Westin Snowmass ResortResponded 24 January 2017
Thank you for taking a moment to share your valued feedback. We're very happy to see that you enjoyed your stay and we trust we will have the pleasure of welcoming you back again soon!
I stayed here with my son in early December and when we checked in they were nice enough to give us an upgraded room. We had a nice view on the fifth floor of the pool and hot tub and the mountain with skiers as...More
US$161 - US$822 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#4 Ski-In / Ski-Out Hotel in Snowmass Village
Non-Smoking Rooms ,
Number of rooms
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