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I had today the worst service in the restaurant possible. The waiter didn’t know the menu, they mistake plates and wine, terrible!!! Always saying sorry but everything taking too long and wrong, terrible!!More
1 Thank roappen
Response from Andre K, Manager at The Westin Snowmass ResortResponded 29 December 2017
I am very disappointed to hear this and will address this with my staff. I would like to gather some specifics from you and would like to talk with you. Please give me a call at 970-989-3824
Falsely advertised amenities including restaurants, shopping etc. all of which was closed when we stayed there for a week YET we were still charged the daily resort fee as if we were there during ski season or anything was open at all. We originally stayed...More
2 Thank aplusmktg77
Response from Andre K, Manager at The Westin Snowmass ResortResponded 28 December 2017
Thank you for choosing to stay at the Westin Snowmass Resort and providing your honest feedback.
Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. I understand your fustration with some of...More
When we got to the hotel, we were greeted by front desk associate, Daniel Jeffs. He was AWESOME! Very friendly and professional. After the swift check-in process, we got to the room. It was very clean and nicely appointed.
There is an onsite bar that...More
Stayed here for one night when we went to Maroon Bells. It was a really nice hotel. Our room was big and comfortable, and we enjoyed our stay. We did not spend much time here, can't say too much more about it. It is close...More
The hotel lobby staff is nice and its well located for skiers. The price isn’t high and I might of had a uniquely bad experience.
The rooms are located very far from the necessary exits (main elevator) so depending on your room location, be prepared...More
1 Thank Ofir S
Response from Caitlin B, Guest Relations Manager at The Westin Snowmass ResortResponded 23 December 2017
Dear Ofir S.,
Thank you for sharing your feedback in regards to your recent stay at the Westin Snowmass Resort. We are constantly striving to improve overall guest experience and it is comments like yours that help us do so.
We are happy to hear...More
Yes. The Westin Snowmass is a ski in ski out hotel. The six person high speed Village Express lift is at the bottom of the teaching hill (Fanny Hill). When finished skiing for the day you can ski right in to the hotel's... More
Yes. The Westin Snowmass is a ski in ski out hotel. The six person high speed Village Express lift is at the bottom of the teaching hill (Fanny Hill). When finished skiing for the day you can ski right in to the hotel's slope side entrance.