Although we have been to Pattaya many times, but it was our first time at this beautiful seaside resort. It’s got everything one would normally expect - great location, polite staff, spectacular sunsets to admire, and much more. But our stay was defined by two gracious ladies we met and who looked after us throughout our stay. Khun Joobjang was there to welcome us at check in, and escorted us to our room. Thereafter, she was there to help and guide us anytime we needed in a most professional manner. We also met Khun Dady at the Waves Bar, who was most attentive and pleasant as possible. Hotels and resorts can have the best location but without dedicated people like Khun Joobjang and Khun Dady, they would lack character. Our sincere thanks to these two ladies! I have one suggestion for the hotel. While it is always difficult to confront guests, but hotels need to do that in order to protect their other guests. This resort has absolutely no discipline at the swimming pool. There are no signs requiring guests to take a shower before jumping in. And, we watched 99% of the guests just jump in without this basic courtesy to other guests. But, even worse, I have never seen a supposedly 5 star hotel which allows guests with their normal day clothes to just jump into the pool, with no swim suit requirements. And, we saw scores of guests with shorts, tee shirts, pants, just jumping into the pool. Is it a swimming pool or a community bath tub to clean yourself? I find it hard to believe that an international chain like Accor will permit this inconsiderate behavior. Surely, these guests need to learn basic etiquettes and Accor is not helping by accepting this behavior. Needless to say, we stayed away from this ‘community bathtub’ given what we saw. We mentioned this issue to hotel staff but apparently they are powerless. Management support is needed to drive this behavior change of certain guests. Hopefully we can enjoy the swimming pool along with the profession courtesy of staff such as Khun Joobjang and Khun Dady on our next visit.…
Be careful! The hotel names the room Seascape 豪華海景房 in Mandarin, but no sea view at all. The facilities are old, nothing fun there. But the foods in restaurant are good both breakfast and dinner 對房間的中文命名很明顯不實，豪華海景房並無海景，取而代之的是停車場和工地景，飯店除了小小的泳池照起相來還算漂亮，真的沒有特別之處。餐廳的餐還算好吃，唯一滿意的地方。Pattaya 很多飯店可以住，這間很不推薦
Amazing design and wonderful setting. Thanks Veranda, you have never let us down. The staff are very hospitable and helpful. The room is spacious with in-room bathtub. Others facilities are well maintained and in good condition. Love you Veranda
Although the lobby was crowded, the Front Office staff are efficient as they approached all the guests in the lobby to ensure social distancing. Check in was smooth and I was very impressed that the room was ready. The hotel is beautiful and the facilities are up to the standard. The breakfast is very limited and not many choices. No egg Benedict at egg station. I have only one concern regarding security that the hotel’s elevator does not require key card so simply anyone can get in the elevator and press wherever they want to go.
Pattaya is an excellent holiday destination during COVID-19 for people living in Bangkok. Only 90-min drive from the capital. We went there on weekday, so the hotel was not too busy. Hotel staffs are very helpful and friendly. Hotel decor gives a very relaxing vibe. The view of the swimming pool is superb. The breakfast buffet is great too. Many choices to choose from. Tasty too. We stayed in an Ocean Front. The room was really clean. And Oh, don’t forget about the bed. There was this 8FEET bed right in the middle of the room. You can’t complain about that. The aircon was quiet. It was one of my best night sleep in quite a while. Recommended for couple, family, or even friends. We, in fact, considered revisiting Veranda soon. So yeah, 10 out of 10.