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    Best Western Plus New England Inn & Suites

    2253 Berlin Turnpike, Berlin, CT 06037-4036
    +1 855-595-6195
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    03/12/2017 04/12/2017
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    Traveller (16)
    Room & Suite (20)
    Dining (2)
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    Overview
    • Excellent50%
    • Very good28%
    • Average12%
    • Poor5%
    • Terrible5%
    Travellers talk about
    “front desk” (43 reviews)
    Free Wifi
    Free Parking
    Breakfast included
    Air Conditioning
    Pool
    Non-Smoking Hotel
    Suites
    Fitness centre
    Multilingual Staff
    Wheelchair Access
    Business Centre
    Housekeeping
    Self-Serve Laundry
    2.5 Star Hotel
    All hotel details
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    Rooms
    3 Dec4 Dec
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    1 room, 2 adults, 0 children
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    Reviews (297)
    There are newer reviews for Best Western Plus New England Inn & Suites
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    11 - 15 of 293 reviews

    Reviewed 28 August 2017

    My husband got injured at the pool area because of a loosen piece of the floor. Nobody helped, he got a cut in his finger and some scratches on his leg and the lady at the front desk just offered a bandaid!!!! Not even something...More

    Review collected in partnership with Best Western
    Thank Rosa F
    Response from Daneil M, Front Office Manager at Best Western Plus New England Inn & SuitesResponded 28 August 2017

    On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in...More

    Reviewed 22 August 2017

    My family and I have stayed at Best Western's for all of our official and leisure travel. We have been happy with all of our stays, however this one was subpar. The room wasn't very clean. Dirty bathroom floor, poorly vacuumed, and burn holes on...More

    Review collected in partnership with Best Western
    Thank Rafael C
    Response from Daneil M, Front Office Manager at Best Western Plus New England Inn & SuitesResponded 23 August 2017

    On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in...More

    Reviewed 18 August 2017

    My family of 5 stayed here as a 1 night stay from a long trip home. (Maine to Pittsburgh). The room was huge for a double room, everything was clean and in working order. The beds were comfortable and had a ton of pillows on...More

    Review collected in partnership with Best Western
    Thank silvis2338
    Response from Daneil M, Front Office Manager at Best Western Plus New England Inn & SuitesResponded 21 August 2017

    Thank you so much for staying with us and for taking the time to leave us a review, your business is very important to us and we value your feedback. We are delighted to see that your family had a great stay with us and...More

    Reviewed 17 August 2017 via mobile

    Here for one night as I worked in the area. Room was clean and comfortable as well as the other parts of the hotel. Unfortunately I couldn't get the tv to work properly but I didn't complain seeing that I was in late and out...More

    Thank emdpetey
    Response from Daneil M, Front Office Manager at Best Western Plus New England Inn & SuitesResponded 18 August 2017

    Thank you for choosing our property for your stay and for taking the time to post a review, we certainly do appreciate your business. Happy that could you enjoyed the hot complimentary breakfast, the indoor heated pool, free wireless internet and our fitness center. We...More

    Reviewed 16 August 2017

    Very accommodating staff - had to ask for a room change due to skid mark stains on the bed covers and someone else's hair in the towels. We were given a different room which was clean but the experience put a damper on our trip.

    Review collected in partnership with Best Western
    Thank Roy F
    Response from Daneil M, Front Office Manager at Best Western Plus New England Inn & SuitesResponded 18 August 2017

    Thank you for choosing our property for you stay. we certainly apologize for the inconvenience, but are happy to see that staff acted quickly and upgraded your room. We hope you Will stay with us again.

    Holiday Inn Express Hotel & Suites Meriden
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    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Free High Speed Internet ( WiFi )
    • Pool
    • Free Parking
    • Breakfast included
    • Fitness Centre with Gym / Workout Room
    • Hotel Amenities
    • Business Centre with Internet Access
    • Free Parking
    • Breakfast included
    • Meeting Rooms
    • Multilingual Staff
    • Self-Serve Laundry
    • Conference Facilities
    • Breakfast Available
    • Room amenities
    • Air Conditioning
    • Microwave
    • Refrigerator in room
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Hot Tub
    • Heated pool
    • Indoor pool
    Details
    • Price range
    • US$87 - US$119 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Smoking rooms available
    • Number of rooms
    • 52
    • Reservation Options
    • TripAdvisor is proud to partner with Best Western, Hotels.com, Travelocity, Priceline, Booking.com, Expedia, Orbitz, Hotwire, Cancelon, Evoline ltd, HotelQuickly and TripOnline SA so you can book your Best Western Plus New England Inn & Suites reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United States >
    • Connecticut >
    • Berlin
    • Also Known As
    • Best Western Plus New England Hotel Berlin ,
    • Best Western Plus New England Inn And Suites ,
    • Best Western Berlin ,
    • Berlin Best Western
    Add Photo Photos
    Traveller (16)
    Room & Suite (20)
    Dining (2)
    Hotel & Grounds (8)
    Bathroom (4)
    Business Centre & Event Rooms (2)
    Nearby
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    7.15 km away
     
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    2.16 km away
     
    Nearby Restaurants
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    Nearby Attractions
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    .29 km away
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    Guiffrida Park
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    3.47 km away
    Ask a question
    Questions & Answers
    Anita E
    19 April 2017|
    AnswerShow all 3 answers
    Response from Gary D | Property representative |
    Hello we are 18 miles away which is about 20 minutes. Our hotel is located in the center of CT making it convenient to visit other attractions as well. We also have many restaurants close by and an indoor pool. Please call... More
    2
    Votes
    MGJZ
    17 November 2016|
    AnswerShow all 5 answers
    Response from Jenny P | Reviewed this property |
    Yes there is a mall like 5 minutes away in car, n breakfast is good, the have cold cereal, hot cereal,waffles, eggs (scrambled or hard boil) sausauge patties, bacon, bread (white or wheat) bagels as well, fruits, danish... More
    2
    Votes
    Anonymous N
    3 November 2016|
    AnswerShow all 5 answers
    Response from cathelynj | Reviewed this property |
    It's heated and not over chlorinated. Not a huge pool, but nice enough.
    1
    Vote
    Room Tips
    "Check refrigerator setting if you plan to use it."
    Read review
    "Ask for a room with a view of the woods. It will probably be a view of a roof, but it beats the alternative..."
    Read review
    "Opt for the second floor and away from the elevator."
    Read review
    "do not stay here if it is full to capacity"
    Read review
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