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Quality Inn

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79 Reviews from our TripAdvisor Community

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Showing 77: English reviews
Burlington VT
Reviewed 22 June 2016

Got in late, tired and hungry. There were several choices for dinner close by. The hotel is not new, but the room was well equipped and clean. Must have been a comfortable bed, because I went right to sleep, a sound sleep needed to make my meeting in Essex. I don't think I sleep that well at home -- too...

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Thank VTyankee
Menomonie, Wisconsin
Reviewed 10 May 2016

Older hotel, but clean and very well maintained. As we always find with Quality Inns, the staff was excellent, from the very nice young man who checked us in, to the housekeeping and breakfast room help. We were there for 2 nights; the breakfast was OK the first morning, the second not so much. Not a good thing to run...

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Thank GnMe
Boston, Massachusetts
Reviewed 10 May 2016

I spent three nights at the Quality Inn in February 2016. While the front desk staff was very good and the beds were comfortable, the hotel was a disappointment. The first morning we came down to breakfast around 8:30 (breakfast ended at 9) and found that there were no more scrambled eggs available because someone "didn't buy any more yesterday"....

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Thank Timnl2015
Phoenixville, Pennsylvania
Reviewed 12 April 2016 via mobile

Travelling for business in the area. Just needed a desk to get work done and a nice bed to sleep in. The Wi-Fi was awful on the 4th floor so I worked in the breakfast area. Nice bed, clean and spacious room. Shower drained poorly. In the morning I told the staff about the Wi-Fi and shower and received no...

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Thank David T
Freehold, New Jersey
Reviewed 5 March 2016

Sal the owner is out of this world. The Breakfast was good. When you come here ask for Rosa and Leslie at the front desk. And Do not for get to ask for my favorite housekeeper Emsley. A wondrfull place to stay

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Thank Sheelagh12345
Moultonborough, New Hampshire
Reviewed 18 November 2015

Pretty much what you expect from a Quality Inn. OK room, a good breakfast (with a great helpful staff person who made sure that you knew where everything was and got what you wanted!), clean and efficient. The area is a little difficult....not scary but we were a little nervous about the car. No problem but all the signs about...

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Thank janetb52
cromwellqualityinn, Webmaster at Quality Inn, responded to this review

Dear Guest, Thanks for your comments. I’m pleased that you had a generally good experience with us, but I’m very concerned that we didn’t live up to your standards or expectations because of concerns about the neighborhood and other issues. We take great pride in our hotel, and I hope that shows. We’re also always working to get better as...

Fayetteville
Reviewed 16 October 2015

For $69 per night this is a good hotel. The staff was expecting me when I arrived and took no time at all processing payment and providing room key and all necessary information regarding my stay, including the wi-fi password written on paper for me without my even asking for it. A hot breakfast is included, with eggs, sausage, waffles,...

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Thank ajmacdonaldjr
cromwellqualityinn, Webmaster at Quality Inn, responded to this review

Dear Guest, Thank you so much for your kind words. We’re glad we made you comfortable. I’m so pleased that you found us a clean and pleasant place to stay and that our amenities were to your liking. We take real pride in this hotel and in serving guests like you, and I’m extremely happy that you had such a...

Dayton, Ohio
Reviewed 14 October 2015

Room had dirty odor when we walked in. It was NOT new carpet/pad. it was dirty. I had to go out and buy room deodorizers. Upholstered chair was so soiled I would not sit in it or lay my clothes on it. Bed was comfortable, pillows were horrible. Very small bathroom. Nice flat screen TV. King room was large.

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Thank Sugarbend
cromwellqualityinn, Webmaster at Quality Inn, responded to this review

Dear Guest, Thanks for your comments. I’m sorry that several issues combined to make your stay less than desirable. We take real pride in offering the best possible guest experience, and I understand that we let you down. You can be sure we’ll do better for you next time. Nothing means more to us than providing a pleasant guest experience....

Gatlinburg, Tennessee
Reviewed 13 October 2015

This place is dirty, dreary, and needs to be knocked down. I have stayed in quite a few dumps in my time, and this is one of them. Seemed like there were people living on the first floor. Had a non-smoking room that smelled like someone had just lit up right before we walked in. Breakfast was crowded with construction...

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Thank b r
cromwellqualityinn, Webmaster at Quality Inn, responded to this review

Dear Guest, Thanks for your comments. I’m terribly sorry that we failed to meet your expectations in some ways at our hotel where a wide range of travelers are welcome. We take real pride in this hotel and believe that pride shows in everything we do. I’m disappointed that we could not satisfy you, and I hope you will try...

Richmond, United States
Reviewed 1 September 2015

I hope Choice Hotels reads reviews on their properties - because this one is a joke. The lobby looks like there should be a security guard there 24/7. It is very old and beaten up and the man at the desk never spoke to us and could have cared less if we were there. As choice privilege members we are...

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2Thank Julia G
cromwellqualityinn, Webmaster at Quality Inn, responded to this review

Dear Guest, Thank you for the review. Our goal is to provide a consistently superior guest experience, and your comments are very important to us. We rely on guests like you to tell us when we’re doing well and when we aren’t so we can get better. If we let you down, I apologize. We have taken note of these...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Spa
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Breakfast included
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
  • Breakfast Available
Official Description (provided by the hotel)
Quality Inn, a Cromwell / Middletown hotel is between Hartford and New HavenThe Quality Inn® hotel is ideally located just minutes from Wesleyan University,XL Center, Trinity College, the University of Hartford, Yale University and Dinosaur State Park.Additional points of interest near hotel include: •Goodspeed Opera House •Travelers Championship golf tournament •Harriet Beecher Stowe Center •Mark Twain House and Museum •Nathan Hale Homestead The Hartford-Brainard Airport, the Bradley International Airport and the Tweed New Haven Regional Airport are all a short drive from the hotel. Hotel amenities and features include: •Free high-speed Internet access •Free breakfast with hot waffles •New Large flat Screen Tv •Free 24hrs coffee •Free local calls •Fitness centerThis Cromwell, CT hotel provides business travelers with large rooms with work desk/chairs Large Flat Screen Tv In our Deluxe King Rooms access to Business Center,fax services.In addition to standard amenities, some guest rooms are equipped with refrigerators and microwaves.Whether traveling for business or pleasure,We offer the largest rooms in area, the Quality Inn hotel is the perfect place for anyone visiting the Cromwell, Connecticut area. Our friendly staff looks forward to seeing you soon. ... more   less 

Additional Information about Quality Inn

Address: 111 Berlin Rd., Cromwell / Middletown, Cromwell, CT 06416 (Formerly Comfort Inn)
Region: United States > Connecticut > Cromwell
Price Range: RM257 - RM434 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn 2.5*
Number of rooms: 77
Reservation Options:
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Also Known As:
Quality Hotel Cromwell
Comfort Inn Cromwell
Cromwell Comfort Inn
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Questions & Answers

Here's what travellers have asked, with answers from Quality Inn staff and other travellers.
1 question
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Mumbai (Bombay), India
7 months ago

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Questions? Get answers from Quality Inn staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try the Raddison across the road.”
  • Laminate floors & no window screens
  • Marks where hinges used to be, waste bin in credenza/dresser
  • Old fridge and no coffee-maker
  • Bathroom sink obviously glued
 of 5 bubbles LoupNordique, 6 Oct 2016 | Read review
“Great for non-smokers and for business trips!”
 of 5 bubbles billbF2977FH, 9 Aug 2016 | Read review
“Call Rosa or Leslie”
 of 5 bubbles Sheelagh12345, 5 Mar 2016 | Read review
“Keep driving...”
 of 5 bubbles dayzeemae23, 13 Oct 2015 | Read review
“rooms with a 200 number are actually on the first floor”
 of 5 bubbles cnyrealtor, 25 Jun 2015 | Read review
5 of 5