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BW Premier Collection The Litchfield Inn

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Traveller (34)
Room & Suite (13)
Dining (1)
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Overview
  • Excellent39%
  • Very good32%
  • Average12%
  • Poor8%
  • Terrible9%
Travellers talk about
“new england”(18 reviews)
“themed rooms”(3 reviews)
“omelet station”(5 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Non-Smoking Hotel
Restaurant
Family Rooms
4 Star Hotel
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Rooms
7 May8 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (256)
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All reviewsnew englandthemed roomsomelet stationroom pricequaint townpublic areasqueen roombuffet breakfastwill stay there againwonderful staygarden roomstayed for one nightthe room was nicewafflesconnecticuttavernfurnishings
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11 - 15 of 248 reviews
Reviewed 5 December 2017

Not helpful with questions. Very unwelcoming and disinterested in my questions. No offers of help with luggage either on check in or checkout, or any pleasantries. Not ADA compliant room, need to upgrade services as far as access to hotel, parking, etc.

Review collected in partnership with Best Western
2  Thank E1255RCcarolf
Reviewed 4 December 2017

really enjoyed the get away. Rooms were lovely and comfortable, staff accommodating and helpful. Felt like I was in a fancy get away- The living room area was warm and welcoming- enjoyed outr time drinking wine and watching TV

Review collected in partnership with Best Western
Thank joleneb447
Reviewed 25 November 2017

We the guest room and breakfast room floors were dirty. The decor, while attractive, was impractical. Specifically the cute sink and quirky faucet were not practical. There was no shower, rather a hand held device which we thought was cumbersome.....and the HUGE step up into...More

Review collected in partnership with Best Western
Thank Daniel B
Response from Kathleen G, Manager at BW Premier Collection The Litchfield InnResponded 27 November 2017

Hi We are sorry you did not enjoy your stay. We do have a couple rooms where we have just a claw tub, we are sorry you did not enjoy yours. The sinks and faucets in all of our theme rooms are unique to the...More

Reviewed 25 October 2017

Nice hotel. Amateur staff though. And do not even think about having breakfast, it is awful, served from a closet, dirty serving area, cold food, eggs cooked on a dirty pan over a camping stove. Rooms are good but avoid the breakfast at all costs!More

Review collected in partnership with Best Western
1  Thank David L
Response from BestWesternHotels, Corporate at BW Premier Collection The Litchfield InnResponded 5 November 2017

We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and...More

Reviewed 25 October 2017

Upon check in was told that breakfast was an additional charge. I asked again as the web clearly states "complimentary breakfast" and was told that is only on the theme rooms. While that is not clear and that is something that I was looking for...More

Thank jodiej0813
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About
Amenities
Top amenities
Free High Speed Internet (WiFi)
Bar/Lounge
Free Parking
Restaurant
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Breakfast included
Meeting Rooms
Business Centre with Internet Access
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Microwave
Minibar
Things to do
Bar/Lounge
Restaurant
Fitness Centre with Gym / Workout Room
Details
Price range
US$128 - US$321 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$128 - US$321 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
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Traveller (34)
Room & Suite (13)
Dining (1)
Questions & Answers
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elsull
21 November 2016|
Answer
Response from d4509 | Reviewed this property |
Yes. :)
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Room Tips
"Very nice service and Super comfortable beds!"
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"room 209 is huge, with 3 windows."
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"Stay in the Garden Room."
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"Rm 109 is by the dumpsters. Bring a sweater!"
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